professional in logistics

WENDY WAN

Hacienda Heights, CA ***** 626-***-**** **********@*****.***

Summary

Working in logistics of air shipping field for over 10 years, from airlines to freight forwarder, from basic operation to sales and management.

Fluent in both Mandarin and English and skilled at building connections with customers and vendors.

Excellent communication skills combined with analytical and attentive nature to work with different inner departments.

Skills

Written and oral fluency in Mandarin Chinese and English

Proficiency with MS Word, Excel, Outlook

Great communication skill

Customer care

Work History

Office Manager 10/2018 to 06/2020

Xchange Logistics Corporation – Monterey Park, CA

Excellent Coordination on project of CA Government one billion face mask imports, with a total profit of more than 0.8 million dollars up to June 2020

Coordinate cold chain transportation of cherry export project from Washington state to California and then to China in 2019, which lasts for 31 days with a total profit of more than 0.5 million dollars

Managed budget implementations, employee reviews, training, schedules, and contract negotiations

Enhanced operational efficiency through effective staffing, strong training, adherence to safety regulations and well-timed customer service

Worked directly with management, operators, and IT department to brainstorm, discuss strategy and mitigate manpower shortage issues Logistics Sales 05/2017 to 10/2018

Warehouse Logistics Inc. – City of Industry, CA

Listened to customer needs and desires to identify and recommend optimal logistic solutions

Communicated accurate information about promotions, Airline requirements and capacity limits, providing professional customer service

Followed up with customers after completed sales to assess satisfaction and resolve any service concerns

Logistics Sales 06/2016 to 05/2017

BestOcean Worldwide Logistics, Inc. – Chino Hills, CA

Developed, updated, and maintained a database of existing and potential customers

Established and maintained productive working relationships with the accounting and operation department to resolve operational difficulties and to promote an interdisciplinary, collaborative approach to customer service provision

Office Clerk 08/2006 to 05/2015

Air China Cargo – Beijing, Beijing

Reduce annual 25% of procurement cost by strengthening operational efficiency and budgets control

As a team member, take over 2 years to communicate with all internal departments of Air China Cargo to complete job of switching the operation system, and to promote, train and supervise system application and operation in all on/off-line stations

Education

Master of Science: Economics 06/2011

Capital University of Economics And Business - China Bachelor of Science: Law 06/2002

Nanjing Agriculture University - China

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