Jean FLORENTINE Email: adh7t8@r.postjobfree.com

Mobile: +44-077*-****-***

Consultant OSS/BSS Service Assurance, Fault and Performance, Incidents handling, ITIL/eTom business processes Tivoli ITM, Netcool, TWS PROFESSIONAL EXPERIENCES

Credit Agricole Bank and Assurances Data Center, Brussels. Nov18..May20 Monitoring Alarming Project Lead

• Assessment of ITM Architecture and sizing

• Deployment of 2 Remote-TEMS in addition to the existing Hub-TEMS

• Deployment of Netcool Omnibus 8.1 in replacement of ITM TEC for NOC alarm wall

• Deployment of MVS ITCAM agent

• Deployment of Tripwire Agents to monitor File System integrity

• Development of a Kafka agent with ITM Agent Builder

• Monitoring of Kubernetes infrastructure, events transported through Kafka topics, Logstash or Telegraf as ETL, stored in local InfluxDB database pushed to ITM Custom Scipt System agents with Kronograf Influx DB query scripts in order to monitor Kubernetes NameSpaces, Containers, Pods, Nodes, Memory, CPU and disk ressources

• Monitoring and performance metrics of Business Applications monitored through Kafka/Kibana-Watcher to ITM

• Monitoring of Data Center infrastructure through interfacing various technologies Promotheus, Sensu, Zabbix, ELK agents FileBeat and MetricBeat

Euroclear alias JP Morgan Chase Clearing, Brussels. May17..Oct18 ITM Consultant

Deployment of a new Tivoli ITM monitoring infrastructure with latest 6.3 version and renewed architecture partially replacing legacy ITM and decommissioned BMC monitoring infrastructure. including 50 different kind of embedded and remote agents.

• Deployment of EIF Netcool probes to feed ITM events into Netcool Omnibus

• Deployment of SCOM 2016 Netcool probes to feed SCOM events into Netcool Omnibus

• Design deployement of servers base monitoring. 1000+ servers Windows, Linux, Aix, Tangent monitoring of CPU-RAM-FileSystems usage patterns through 20 base situations

• Applied ITM Best practice to free-up processing load from HTEMS and RTEMS

• HA Architecture ITM deployement featuring 2 active tiers and one stand-by

• Used Systems agent, with Custom Scripts, LogFile Agent, Agent Builder Belfius Bank, Brussels.

May17..Fev18 Service Assurance Netcool-ITNP-ITPM-Tivoli Smart Cloud Consultant

• architecture partially replacing the existing ITM surveillance infrastructure and obsolete BMC controller. including 50 types of integrated and remote agents.

• Netcool Omnibus Probes EIF/postmsg: Programming, customization and deployment of probes for alarm collections and events Nagios Shinken Fork, Scrum, Mainframes Tandems and MVS

• Upgrade and redeployment of TSM 6.4 to 7.1.8

• Deployment of Netcool EIF probes to convey ITM events in Netcool Omnibus

• Deployment of Netcool SCOM 2016 probes to convey SCOM events in Netcool

• Integration of ITNM, ITPM and Cramer using the discovery extraction and computation capabilities of Netcool modules through ITNM stitching to feed Cramer interactive Service monitoring BI with real-time KPIs

KPN, The Hague

Sept15..April17 OSS Service Assurance Netcool-Tivoli Consultant

• Transformation project of KPN’s OSS/BSS business systems.

• From Requirement design of a new BSS/OSS dataflow architecture based on ZTE’s Zsmart/Netcool OSS suite Design, Acceptance Test and Delivery management of the new OSS system in 5 successive system deliveries iterations.

• Gathering requirements for to-be OSS Assurance . Events, Fault and Performance management. Pro-ac tive and reactive (customer wise) handling of incidents trouble tickets. Auto diagnosis and auto resolution when possible. Events/Faults/Alarms and Incident Trouble Tickets to cross companies boundaries as they are created, updated and deleted by KPN dedicated infrastructure monitoring services as well as sub-contracting companies outsourcing infrastructure monitoring and incident resolution, theses organization being scattered around eastern Europe and Asia.

• Deployement of an initial POC based on ZTE Zsmart OSS/BSS suite and initial “Project Start Architecture” document.

• Full V-Cycle IT system development and deployement using 8 Iterations Agile/Scrum methodology in such a way that the transformation and migration of legacy IT to to-be IT OSS/BSS is done in a compulsive way transforming a new chunk of the legacy IT system at each successive iteration, that leads to an effective production system being delivered Validation of effective business processes through workshop where participate business operation stakeholders. Functional design. Integration test. Development and modular tests being outsourced

• Redesign Netcool Event Manager to be in the future running under ZTE’s Zsmart OSS-BSS integrated Netcool Alarm Managers

• Upgrade ITNM 3.9 to 4.1. Design of new deployment for ITNM, including discovery, polling, network maps, feeding Cramer network inventory, and service catalog with device MIB data additionally pulled during discovery.

• Upgrade ITM 6.1 to 8.1 Design of new deployment for ITM agents, TEMS, TEPS, EIF Probe interconnecting Netcool Tivoli, Fail-Over capacity.

• IBM Tivoli Identity Manager V5.1 and and IBM Security Access Manager 9.0 used as the central application and user directory to define roles, user groups, access right and restrictions. Proximus-Telindus-Belgacom, Leuven-Brussels.

Mai12..Jul15, OSS Service Assurance Netcool-Tivoli Consultant End to end business transformation project encompassing the full IT project V-Cycle sustained by an Agile/SCRUM iterative methodology. Design and preparation of migration of overall OSS service management installation to migrate installed Netcool infrastructure that encompass the full catalog of products IBM Tivoli Netcool products. Complete redefinition through requirements gatherings helped by dedicated business analysts in regard to dramatic changes that have reshaped the Proximus internal and external organization stakes holders. In the perspective of a global upgrade and migration of the Netcool based Fault Monitoring Platform, Realization of Proof of Concept Lab Deployments and redaction ofTechnical Implementation Designs (TIDs) to address various key architecture points of the Netcool based Fault Monitoring architecture, including:

• LDAP/TIP integration

• Automated synchronization of Multiple TIP/Webgui server Instances

• Omnibus Alarms Historical DB

• Validation of cases of Root Cause Analysis with ITNM

• Migration ITNM 3.8 to 4.0

• Deployment of ITM 6.1 to monitor System platforms, DBs and various system components.

• Design of customized ITNM polling

• Design of ITNM stitchers for unsupported virtual devices

• Development of additional correlation cases using Omnibus parent/childs relationship features And Netcool Impact EIC package.

• Replacement of an internal tooling with IBM Tivoli Monitoring 6.2 - SmartCloud for monitoring of Cloud infrastructure events acquisition, parsing, enriching correlating, auto-diagnose, auto-resolution.

• Tivoli Reporting with Tivoli Common Reporting alias IBM Cognos 8

• Core Omnibus and Probes Profiling and Statistics, to monitor the current installation can sustain the charge

• Migration Gateway between old 7.0.1/new 7.3.1 Omnibus, different alarms format integration

• IBM Tivoli Identity Manager V5.0 and IBM Security Access Manager 8.0 used as the central application and user directory to define roles, user groups, access right and restrictions.

• Impact policies migration handover between New Old Environment accessing a unique DB resource

• Clarify ticketing s/w integration, both auto and manual through tools menu NSN, Dusseldorf.

Feb11…Mar12, OSS Service Assurance Netcool-Tivoli Consultant Design and Deployment of quadri-redundant Alcatel SAM 5620 Java v8 Probes and SNMP probes to convey countries mobile operator local alarms into Vodafone International Backbone (NSU) Netcool Fault Management Platform. Design, deployment of various SNMP and Netcool bi-directional alarm gateways to replicate alarms from a particular country operator into the Vodafone International Backbone (NSU) and vice-versa. Design and Deployment of a clustered Impact server and enrichment policies making SQL requests on the Netcool Inventory Manager database (NCIM) part of IBM Tivoli Network Manager 3.7 (ITNM) in order to enrich alarms with reference to the “Service” being impacted by a particular alarm as it is found in the device proper MIB-II mib and pulled by ITNM into NCIM.

Motorway Authority/Alcatel, UK Maidenhead.

Sept09..Feb11, OSS Service Assurance Netcool-Tivoli Development Lead Netcool Alarms Test Engineer for the delivery and validation of the Netcool based fault monitoring OSS Integration delivered by Alcatel to the UK Motorway Authority. This FM system features monitoring of Alcatel IP network equipments through the Alcatel 5620 SAM probe on one hand, and the monitoring of IP interconnected specific motorway devices such as road side emergency phones, road side electronic text display boards, traffic lights, automated weather stations on the other hand. For theses devices development of rules files from scratch designed after a specially designed parent/child alarms map architecture that ease alarm deduplication and root cause analysis.. Perl scripting to automatize test run based on captured sampled alarms. Automatisation of test results interpretation by mean of a Perl scripts analyzing alarms produced by tests and generating a report of test success/errors for each individual test. This automatisation of test run and analysis provide a test process productivity gain of 5 to 1. Summary of tasks achieved during this contract:

Design of Alarm map for Motorway specific devices.

• Project management and hands on development alarms correlation rules for motorway specific devices.

• Design of test Plan for both Alcatel IP network equipments and motorway specific devices.

• Hands-on generation, capture, and check of alarms.

• Management of a test campaign involving 2 other test engineer.

• Perl scripting to automatize test process and therefore enhance test productivity.

• Used of automated testing and test result analysis scripts to uncover software regression with further alarms correlation software versions for both Alcatel and Motorway specific devices.

• Setup and administration of a Code Versioning System repository and procedures to manage software successive versions, branches and sub-projects.

Cable and Wireless, UK London Wharf.

Sept08..Aug09, OSS Service Assurance Netcool-Tivoli Consultant Design, deployement, migration of Tivoli – Netcool based fault management system. Merging of 2 Netcool deployement belonging to 2 network/companies who used to be independent. In the movement of merging a third new unified fault management system based on latest Netcool-Tivoli componants version: Omnibus 7.3, ITNM 3.8, Webtop 2.2 under TIP 1.1, Impact 4.1. Migration of 2 formerly independent netcool installation, Omnibus 3.1 and 3.4 to the newly deployed infrastructure Generation-review of alarm correlation rules for 100s of heterogeneous networks equipments using mib2rules. Design of ITNM Discovery/Polling policies, Enrichment of Omnibus alarms using ITNM polling. Enrichment of Netcool alarms using Impact to query Cramer-Oracle inventory Database. Enrichment of Netcool ITNM alarms using Impact to query Cramer-Oracle inventory Database in order to feed the Root Cause Analysis sub-system with data coming from Cramer inventory. IBM Tivoli Identity Manager V4.1 used as the central application and user directory to define roles, user groups, access right and restrictions.

Full InfoVista cursus encompassing Operation, Deployement and development curses. Certification passed successfully. 5 Month project of migration of a wide Infovista 3.1 deployement without Datamart, to Infovista 4.0 featuring Datamart and real time reports. Addition of new supported and unsupported Nortel and others Networks equipment in the set of monitored equipments. Addition of KPIs into the monitored set. Burban Bank of Kuwait.

Oct07..July08, OSS Service Assurance Netcool-Tivoli Consultant Deployment of a complete OSS solution based on the IBM-Micromuse Netcool suite for one of the first Kuwaiti bank. Definition of the target architecture in a workshop with the customer. Project management of the solution deployment of the system achieved by a team of a UK Network Admin Integration and Engineering Cy sent in successive waves to install the Netcool software suite: Omnibus, Webtop, Probes MOM and SNMP, Reporter, Precision, Proviso. I was personally involved in the design and realisation in the core technical part of the architecture, that is Omnibus, SNMP, MOM and Precision probes, design of a very hipe Webtop GUI offering different synoptic views for 5 different users profiles, based on geographic location, devices technological domains and business processes chains. Orange BroadBand NGN/LLU Project, OSS-NOC Orange Bristol Alcatel operated. Nov06..Sept07, OSS Engineering, OSS Service Assurance Netcool-Tivoli Consultant Customisation and integration into Orange Broadband NOC OSS environment of the dedicated Alcatel DSLpack an OSS product from Alcatel bundled with Alcatel xDSL Broadband Network infrastructure provided solution for operators.

The DSLpack OSS is composed of 10 sunOS platforms all redounded. It is a specific integration of the Netcool Micromuse OSS designed as particular package dedicated to ISPs, saled as a bundled with the Alcatel NGN infrastructure offer for ISPs, composed of various Alactel products such as DSLAM, routers and other vendors equipments. The component of the Netcool suite comprised in the DSLpack are: Omnibus, Webtop, Reporter, RAD, SSM-ASM, Netcool/ARS-Remedy Gateway, Proviso, Axioss network inventory, a number of Oracle DB belonging to the previous sub-systems.

Thalès - Land and Joint systems division, Paris Colombes March06..Oct06, OSS Service Assurance Netcool-Tivoli Consultant Design, integration and deployment of an OSS platform to monitor and supervise French Army Telecommunication Backbone. This architecture is build on the Netcool Micromuse Network administration suite with Omnibus as the central piece, empowered with the add-on Micrmuse components: various probes, gateways, Webtop, Reporter, Impact, Precision, ARS-Remedy, Concord-eHealth.

Arche-Telindus-Peugeot/Citroën, Paris

Oct05..May06, OSS Service Assurance Netcool-Tivoli Consultant Design, integration and deployement of an OSS plateform to monitor and supervise Peugeot S.A. corporate network including about 12.000 connected devices.

Solution based on Netcool Precision 3.5.0.7/Webtop 3.2/Omnibus 7/mttrapd and syslog probes and multiplexors. Design of a customised Webtop GUI, customisation of thePrecision network discovery process, realisation of multiple customised functionalities and an integration layer through automations, tools and external procedures written in Perl and Shell.

Belgacom, Brussel

Jan04..Aug05, OSS Service Assurance Netcool-Tivoli Consultant Following the creation of the SOC (Security Operations Centre) as a separate entity from the NOC, design of the SOC architecture, tools configuration and deployment. The SOC architecture build on the Netcool platform for lives alarms management. The Netcool platform is set to do the acquisition of all alarms and events logged from firewalls connected through a large number of probes using syslog, snmp or Cisco proprietary formats.

Further more the architecture involves Micromuse products such as Oracle gateway to store alarms on a 6 months rolling historic, a Netcool Reporting running over the historic DB, the Netcool correlation engine Impact, which among others tasks maintain a live link with TruSecure CVE/CAN subscribing information service. SOC operators have the possibility to use either Xwindow or Java Web services to perform the SOC monitoring. STUDIES

2002 TOEFL, (Tuition Of English as a Foreign Langage) Chambre de commerce de Paris 2003 Associate level Computer Science Operating Systems and Telecomminications, Paris VI Jussieu University, France

COURSES ATTENDED, CERTIFICATIONS, SYMPOSIUMS:

Introduction to Solaris Solaris for Users

Introduction to Perl Programming Solaris for Administrators Java Induction Java edition for embedded devices, Sun Mountainview Solaris 2.x Administration (1) Solaris 2.x Administration (2) Netcool OMNIbus V3.4 User, Admin and Advanced

Netcool Webtop and GUI foundation V3.x Netcool Impact 4.0 Netcool SNMP agent SSM/ASM

Netcool OMNIbus V7.0 User, Admin and Advanced

Cisco CCNA Cisco CCNC

Deployment and Intranet firewalls SNMP Hands on Enterprise Networks NGOSS (New Generation Operations Systems and Software) Cursus at Alcatel Antwerp Amdocs Cramer trainning

Infovista User, Administrator and Developer training, certified Engineer Net-IQ Appmanager 8.2. User, Administrator, and Advanced developer cursus SKILLS (x) : x months of experience

Project Methodology: Prince 2

UNIX Sun/Solaris, Linux RHEL 5 AS, VMware server clouds ESX 4.0 IP Networks: UDP-TCP/IP (120), IP Routing : RIP, OSPF, IS-IS, EGP, BGP, IDRP (60), CCNA and CCNC certified

Other Networks Technologies: RS232, X25, X21, Frame Relay, ATM, Satelite Modems, Wimax, Industrial buses Security : Firewalls PIX Checkpoint, SSL

Network Management standards: CMIS/CMIP, SNMP v1-3, MIBs, MIB II, Syslogs; TL1 OSS Package Nagios: Nagios v4.4.2, Shinken 2.4.3

OSS Packages Net-IQ/AppManager 8.2: see attended trainning OSS Packages Tivoli Netcool: see attended trainning Tivoli-Netcool OMNIbus V3.4 (36) Tivoli-Netcool OMNIbus V7.0, 7.1, 8.1, 8.4 (24) Tivoli-Netcool Webtop V1.3 (36) Tivoli-Netcool Webtop 2.1 (18) Tivoli-Netcool Impact 6.1 (23)

Tivoli-Netcool ITNM -Precision (48)

Tivoli-Netcool ITPM -Provisio (17)

Tivoli-Netcool SNMP agent SSM/ISM/ASM (18)

IBM Tivoli Monitoring ITM 4.1, 6.2, 8.0 SmartCloud IBM Blumix Devops

Access and Identity Control: see attended trainning Tivoli-Directory (LDAP) Server 6.3 (32)

IBM Federated Identity Manager 6.0 to 6.2

IBM Security Access Manager 9.X

IBM Tivoli Access Manager 4.0 to 5.1

IBM Tivoli Advanced Access Control -

Others OSS Packages : see attended training

InfoVista Network Performance Monitoring Deployment InfoVista Network Performance Monitoring Operation [Certified] InfoVista Network Performance Monitoring Solution Development Telecoms Processes References Framework:

NGOSS (eTOM, SID,

eTOM Enhanced Telecoms Operations Map

SID Shared Information and Data Model

TNA Technology neutral architecture

TAM Telecom application map

ITIL Levels 3 and 4

DBMS : Oracle 8 to 11, PL-SQL, DB2, SQLserver, MySQL, MongoDB Software Design Methodology: OOD(60), UML - Rational Rose - uses cases (36), Agile (18) Programming Langages: C (48), C++ (6), Java (18 see training), Unix shells (120), Perl (60), SQL SPOKEN LANGUAGES

French : native

English : fluent

Dutch and German : passive understanding

Contact this candidate