Manager Service

Randall M. Filippi

***** ******* *****, ****** ** 95603 650-***-**** adh7rg@r.postjobfree.com

Objective

To directly impact the success of my future employer by continuing to expand the leadership, operational, and technical skillsets learned during my tenure at Tesla Motors and in the automotive industry.

Professional Achievements

Amerit Fleet Solutions

Fleet Manager, Sacramento CA (2018-Present)

Managing maintenance and repairs for multiple client fleets.

Managing 14 mobile technicians and 16 client accounts

Managing one Fleet Service Center (FSC) and 3 offsite Client Service Centers.

Managing 6 offsite client mobile locations

Tesla Motors

Service Manager, Rocklin CA (2012-2018)

Managing Service Center and directly overseeing 38 employees.

Maintaining an average Customer Satisfaction rating of 9.0+.

Achieved and maintaining 3 and 4-day lead-times.

Previously Managed Menlo Park and Burlingame Service Centers

Shop Foreman, Menlo Park, CA (2009-2012)

Responsible for the oversight of 10 Technicians.

Prepared and led Daily Production Meetings.

Dispatched vehicle repair orders to properly trained Technicians.

Performed as Service Advisor.

Performed as Service Manager on-site at the England PDI Center in the absence of the manager and foreman.

Marina Buick Pontiac GMC

Master Technician/Foreman, San Leandro, CA (2005-2009)

Lead Hybrid Technician.

Responsible for the oversight of 5 Technicians.

Prepared and led Daily Production Meetings.

Dispatched vehicle repair orders to properly trained Technicians.

Ensured General Motors’ “Fixed Right the First Time” standards were met.

Menlo Park Cadillac

Shop Technician/Foreman, Menlo Park, CA (2004-2005)

Team Lead responsible for oversight of 10 Technicians.

Lead Technician for high line vehicle repair.

Dispatched vehicle repair orders to properly trained Technicians.

Ensured General Motors’ “Fixed Right the First Time” standards were met.

Mentored and trained Junior Technicians.

Education

Skyline College

oAutomotive Technology

General Motors Training

oHeld World Class Status

Tesla Academy Training

(1984-1988)

(2004-2009)

(2009-Current)

References

References available upon request.

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