Multilingual (English / French / Arabic) speaker and pleasing personality with 7 plus years of experience for retail sales at multiple international airports providing great customer experience and helping to increase revenue and customer satisfaction .

I’m seeking to find a long term career in a company that rewards commitment and hard work and offers opportunities to learn and grow.

2012-2013 Cabin Crew Training Institute (INFOHAS)

Specialist technician in reception of air, maritime transport and aeronautics. Training modules :

General English and English for cabin crew – Aviation regulations – Safety – First aid Dangerous goods – CRM – Survival -Customer Service – Type rating (Boeing, Airbus) Swimming test – Practise : cabin, fires and slides. Commercial modules :

Catering and Service aboard – Communication techniques – The etiquette -Customer relationship management – Ticketing – Inflight sales. 2009-2010 Moulay Ismail High School

High school degree in Letters

Sep 2013 – Current Dubai Duty Free

Sales Assistant – Retail Operations.

Dedicated staff of Hugo Boss.

Responsibilities and duties :

Ensure that all customers are welcomed in an appropriate and timely manner.

Ascertain customers needs.

Describe product features and benefits.

Recommend and display items that match customer needs.

Ensure goods are well displayed.

Receive deliveries from suppliers.

Create weekly sales summary presentations for executive staff review. LAMIAE BENKARA

MOROCCAN

Discovery Gardens Building 151 Flat 108

DUBAI - UAE

+971-*********

adh7jm@r.postjobfree.com

PROFESSIONAL EXPERIENCES

CURRICULUM VITAE

EDUCATION

adh7jm@r.postjobfree.com

Apr – Jun 2013 Training ONDA VIP Lounge Casablanca Airport VIP lounge hostess.

Responsibilities and duties :

Meet and greet all guests to the VIP lounge.

Escort guests as requested throughout the terminal.

Deal with any enquiries regarding the flight..

Coordinate with the boarding gate staff when the guest leaves the lounge. LANGUAGES Arabic : Fluent

English : Fluent

French : Fluent

COMPUTER SKILLS : Microsoft Office ( Word – Excel – powerpoint… )

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