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Mechanical Engineer Customer Care

Location:
Pathirippala, Kerala, India
Posted:
November 29, 2020

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Resume:

PRASHANTH . P

Contact No: +91-974******* (M) Address for Communication:

E-mail: adh7de@r.postjobfree.com Shreyus, Pulacherry Complex, Nagaripuram (PO), Palakkad

Kerala India 6786

Career Summery

3 years of experience working in a start-up.

More than 5 years of experience in the field of Sales and Marketing. Career History

Atlandes Industries Pvt Ltd

Coimbatore.

Mar 2019 – June 2020

Sales and Marketing Engineer

Handled defence projects.

Handled responsibilities of visiting customer site to gather requirement and prepare proposals/quotations as per the requirement.

Performed responsibilities of seeking new sales opportunities as well as build strong customer relationships.

Analyse back orders, current orders and upcoming orders to prioritize, plan and schedule the production operation.

Plan equipment, material and manpower requirements to execute job orders.

Responsible for taking appointment with potential customers as well as perform management of accounts.

Maintained close working relationships with vendors to problem-solve and improve service.

Held discussions with top level management to analyse requirements of firm.

Selected products and researched market regarding suppliers – Studied market for availability of products and ordering information.

Completed transactions and payment; obtained detailed receipt, guarantees and other accompanying paperwork.

Executed procurement and outsourcing plans, while working closely with cross-company managers, engineers, departments. Coordinated with manufacturers, vendors, suppliers and subcontractors.

Chaos Labs

June 2016 – feb2019

Product Development Engineer

Serve as a team’s mechanical engineer for major development of products.

Ensure that engineering design activities are coordinated per the development procedure.

Lead, participate in or support the following product development activities along with other engineers in the team.

Concept, planning, design and execution stages of new products or product enhancements

Risk assessment

Prototyping and testing concept designs and initial engineering builds.

Pilot Production

Design reviews.

Design verification testing.

Product validation and usability testing.

Pre-production.

Assist in project planning and provide mechanical design leadership in product execution.

Research design options and perform experiments to determine potential design feasibility.

Interact with global and internal design and manufacturing resources to design for manufacturability, reliability and cost-effectiveness.

Review product documentation for accuracy including documentation intended for customer use.

Evaluate product non-conformance and recommend design modifications. Atlandes Metal and Tool Pvt Ltd

Coimbatore.

Aug 2014 – May 2016

Sales and Marketing Engineer

Performed responsibilities of seeking new sales opportunities as well as build strong customer relationships

Handle responsibilities of visiting customer site to gather requirement and prepare proposals as per the requirement.

Responsible for talking appointment with potential customers as well as perform management of accounts.

Preparing the quotations and proposals as per the customers requirement.

Executed procurement and outsourcing plans, while working closely with cross-company managers, engineers, departments. Coordinated with manufacturers, vendors, suppliers and subcontractors.

Maintained close working relationships with vendors to problem-solve and improve service.

Held discussions with top level management to analyze requirements of firm.

Selected products and researched market regarding suppliers – Studied market for availability of products and ordering information.

Obtained best prices/goods and raw materials– Negotiated best price with the supplier and finalized payment on behalf of the firm.

Completed transactions and payment; obtained detailed receipt, guarantees and other accompanying paperwork.

Trac Fujico Air Systems LLP Cryogenics Pvt Ltd

Chennai Bangalore

(September 2013 to July 2014) (June 2012 – August 2013) Sales Engineer

Perform the tasks of marketing and selling HVAC equipment

Handle responsibilities of visiting customer site to gather requirement and prepare proposals as per the requirement.

Responsible for talking appointment with potential customers as well as perform management of accounts.

Performed responsibilities of developing customer database based on the requirements of HVAC products

Handled the task filling the technical functionalities and commercial bid in business proposals.

Handled the task of gathering customer requirements and provided best product that will meet the requirements

Performed responsibilities of seeking new sales opportunities as well as build strong customer relationships

Eben Telecoms

Ernakulam

(December 2011 – June 2012 )

Customer care executive

Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc.

Prepares daily reports on the daily activities of Customer Care team.

Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner.

Responsible for proper scrutiny and recording of the complaints received from customers.

Software Skills

Autocad

Autodesk Inventor

Solid Works

Personal Skills

Have good ability to prepare effective quotations and proposals as per the requirement.

Recommended various improved materials or machinery to customers and clients by showing how these changes and improvements would lower costs and improve performance.

Have a good interpersonal/organizational skills and initiative and the ability to work with limited directs supervision and delivers profitable results.

Having knowledge of international codes of standard. Academic Credentials

Academic

Year

Board / University Institution DEGREE CGPA / %

2005-2009 Kerala University Marian Engineering College B.TECH(ME) Course

completion

2003-2005 State Board G.V.H.S.S Pathiripala XII 73% 2002 State Board Assisi EMHS X 83%

Additional Qualification

Completed Intensive Training Course in “Piping Design Engineering” At DCS Pvt. Ltd., and I am capable of independently generating Plot Plan, equipment Layout, Piping Isometrics, MTO. 3D Modeling of Piping & Equipment in AutoCAD.

Completed Intensive Training Course in “HVAC designing and drafting” At DCS Pvt. Ltd

Personal Vitae

Sex : Male

DOB : 13/07/1987

Marital Status : Unmarried

Nationality : Indian

Passport : Available

Permanent

Address : Prashanth P, S/O U V Muralidharan, Shreyus, Pulachery Complex, Nagaripuram .P.O, Kerala, India. 678642

Date :

Place: Prashanth P



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