Manager Sales

Thomas J. Niemeier

808-***-**** ***************@*****.*** Denver, CO

Workbar, Boston MA Dec 2019 – June 2020

Community Manager & Sales Lead

Sales Lead for my location, responsible for lead generation and outbound prospecting

Achieved 110% attainment to membership sales goal in first quarter 2020

Created new customer response standards and established new membership protocols within location, this led to increased customer retention of 10%

Saw location through expansion, effectively doubling square footage in first three months in roie Marriott International

2013- 2019

Sheraton Back Bay, Boston, MA

Restaurant Manager May 2019 – Dec 2019

Increased sales per man hour by more than $20 above budgeted marks

Created & organized debut of new menu in bar and lounge

Oversaw 40+ associates in three outlets within hotel Marriott Northeast Corporate Office, Medford, MA

Group Sales Manager Dec 2017 – May 2019

Achieved 45% closure through client relationship management and driving individual revenue of over $1.8 million in 2018

Maintained strong satisfaction scores, with over 90% overall satisfaction in 2018, by advocating for my clients and delivering exceptional event results

Spearheaded program to solidify new vendor partnership in New York City The Westin Maui, Resort & Spa, Maui, HI

Housekeeping Manager Feb – Dec 2017

Motivated and mentored a team of 80+ associates to exceed customer expectations

Reduced average wait time for service on property, by engaging the staff and uncovering inefficiencies, thereby increasing overall satisfaction scores for cleanliness by 5%

Managed and reviewed payroll

The Westin Indianapolis, Indianapolis, IN

Housekeeping Manager Feb 2016 – Feb 2017

Mobilized a team of 60+ associates to an increased overall guest satisfaction score of 90%

Improved departmental efficiencies by reducing overtime by an average of two hours per associate during first six months in position

Indianapolis Marriott Downtown, Indianapolis, IN

Team Supervisor Feb 2013 – Feb 2016

Education

Indiana University, Indianapolis, IN; BA English, Creative Writing 2013 – 2015 Providence College, Providence, RI 2010 – 2013

NCCA Division I Men’s Varsity Basketball

Technical Proficiencies

Timesaver (ADP), Kronos time management system, Salesforce CRM, Microsoft Office

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