Kumar Saurv

Mobile: +91-886******* ~ E-Mail: adh720@r.postjobfree.com

Profile Summary

Handling a team of 16 people, looking after their quality and day to day things.

Worked in Chennai to set up the BCP for Noida location.

Worked as a Proctor for 2 AEP seasons. It gave the opportunity to experience the stages in hiring, ramp-up & ramp-down processes.

Being in this role got a chance to monitor all the online and instructor-led trainings.

Acted as an important link between the trainers and the Client in case of any ambiguity.

Experience in international customer service and collection across UK/US process.

Self-motivated with good interpersonal, team management and communication skills.

Familiar with CRM tools like Citrix, SAP & MS Office tools.

Core Competencies

People management, Team handling, Flexible, Teamwork, Commitment to career, Client Service, Adaptable, Time Management, Communication, Outbound & Inbound Collections, Proctor.

Organizational Experience

Jan’08 – Oct’09: GENPACT, Location – Delhi IT Park

Process Associate (Capital one, Outbound Collections)

March’10 – Dec’12: EXL Service.com (India) Pvt. Ltd., Noida

Sr. Executive (Credit Control)

July’13 – May’16: EXL Service.com (India) Pvt. Ltd., Noida

Sr. Executive (Credit Control)

May’16 – Present: Cap Gemini Technology Services India Limited, Noida & Chennai

Process Lead (Member Maintenance)

Growth Path

Jan’08 – Oct’09: Process Associate (Voice - Collections)

March’10 – Dec’11: Customer Care Executive (Voice - Collections)

Dec’11 – Dec’12: Senior Executive (SME) (Voice - Collections)

July’13 – May’16: Senior Financial Advisor (Voice – Collections)

May’16 – Present: Process Lead

Job Responsibility

Cap Gemini Technology Services

Team Handling (16 users)

Member Maintenance—CVS Health

Maintaining member requests of account updates, enrollments & disenrollment.

Contact the members if any details were missing or needed clarification.

EXL Service.com

First party collections--British Gas Business debt inbound and outbound.

Handling utility (Gas & electricity) portfolio for British Gas customers which includes identifying the query/virtual debt and resolve it or direct to the concerned department for the speedy resolution to collect the debt.

Handling high level complaints of the customers.

Worked for a skip trace campaign.

Academic Qualification

•Graduate in Arts stream (B.A. Hons. in History) from IGNOU (2009)

Personal Details

Date of Birth: 07th June, 1988

Residential Address: Wz6, 3rd floor, Shardapuri, Ramesh Nagar, New Delhi-15

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