Manager Customer

Rosellen Miller

Cleveland, TX *****

Cell: 1-281-***-****

****.**********@*****.***

Summary

High-performing Senior Project Manager with over 23 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in a fast-paced and changing environment. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Skills

Contract review and recommendations

Project management

Policy and procedure implementation

Management

Performance reporting

Flexible

Staff training and development

Client relationships

Troubleshooting and problem solving

Invoice processing

Quality assurance and control

Staff retention

Team building/Leadership

Dedicated

Customer relationship management

Continuous improvements

Business and Operations Management

Relationship development

Delegation

High -pressure environments

Experience

CEVA Logistics 07/2006 to 03/2020

Senior Manager - Project Logistics

Houston, TX

• Managed all aspects of project shipment to ensure customer satisfaction and profitability.

• Successfully handled all aspects of charter, part charter and OOG shipments.

• Maintained large book of customers.

• Achieved $6.5M in gross revenue.

Eagle Global Logistics 11/2001 TO 07/2006

Ocean Export Manager

Houston, TX

Provided excellent service and attention to customer when face to face, video conferencing or phone conversations.

Increased profit from less than $1M to over $3.5M.

Managed a $3.5M P/L.

Increased work force from 5 employees to over 20.

Delivered profitable quotes for all shipments including OOG, Charter, Part charter, Trucking, Oversized Trucking, Air, Imports, etc.

Provided quotes for all US offices requiring assistance with oversized cargo.

Performed performance reviews for all employees in department.

Set processes and procedures in place to maximize profitability. R Miller, Page 2 of 2

Circle International 09/1996 TO 11/2001

Account Lead/Supervisor

Houston, Texas

Trained, mentored and motivated employees to maximize team productivity and shipment profitability.

Evaluated documentation such as invoices and shipping paperwork for accuracy and completeness.

Cultivated and strengthened relationships with customer, vendors and internal stakeholders.

Developed and oversaw strategies for improving operational efficiency and accuracy.

Data entry and lane management for large chemical shipper.

Data entry and lane management for O&G and general cargo shippers

Maintained strong vendor relationships.

Education, training and activities

High School Graduate

Nekoosa, WI

Hazardous Certified

TWIC Card Holder

Safety Committee Member

Smile Committee Member

Internal ISO Audit Team

External ISO Audit Team

5S Committee Member

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