Prentiss Debraie Adair

Houston, TX

adh6qq@r.postjobfree.com

EXPERIENCE WITH TOP SKILLS REQUIRED:

Over 19+ years’ experience as IT support, Data Center, Desktop Support and Costumer Relation.

Strong diplomacy skills and the ability to communicate effectively in stressful and antagonistic situations

Able to think analytically and strategically, with the ability to make good quick decisions in an elevated conversation and situation

Provided in person and over the phone support to vendors and clients

Rack and Stack, Installs, configures and troubleshoots Desktop systems, Laptops, Tablets, Servers builds, data center.

Provided Troubleshooting, repair, maintenance and installation of Data Center, Responded to customer e-mails within company structure and guidelines

Maintenance of Servers, PCs, printers, plotters, and optical data storage units and kiosk systems. Performed all Break/fix on various peripherals, installation and management.

CERTIFICATIONS

MSCE Certification (MCP) – (070-073)

Implementing and Supporting Microsoft Windows NT Workstation 4

TECHNICAL SKILLS: -

Data Center Support 15 plus yrs.

Data Center Structured Cabling 15 plus yrs.

MS Office Suite and all Windows OS

Blade Servers (BL870c, BL890c, C3000, C7000)

Asset Tagging

Net Apps

Remedy Ticketing System

Costumer Relation

PROFESSIONAL WORK EXPERIENCE

University of Texas Arlington (Norwin Technology) November-2019 to January-2020

Responsibilities: Data Center Support

Racked/stacked and support all servers

Work with vendors and provided 24hrs support for data center

Install over 300 APC backup batteries thru out data center

DSS-inc.net (Defense Support Service) July-2017 to June- 2019

Responsibilities: Data Center Support

Handled monitoring, troubleshooting and resolution activities for Internal and External applications

Configured all new servers with images for deployment

Racked/stacked and support all servers

Work with vendors and provided 24hrs support for data center

Provided over the phone support to customer’s

Handled installation and management of network cabling and terminations

Maintenance of servers, performed all Break/fix on various peripherals, installation and management

Performed all structured cabling and cable management of data center

Dataretrun/Terremark/Verizon Enterprise Solutions (Level 3) March 2014 to June 2017

Responsibilities: Data Center Support

Responsible for day to day operation of data center

Rack/ Stack and relocated of 1200+ servers and installed new systems

Decommissioned all old servers and Relocated all new servers to new location

Participated in the design and construction oversight of building additional data centers

Directed and assisted 3rd party vendors to relocate Net Apps equipment

Provided over the phone support to vendors and clients

Open System Technology February 2013 – February 2014

Data Center Support

Responsibilities: -

Handled day to day data center support, monitoring, troubleshooting and resolution activities for Internal and External applications

Performed 24x7 Tier 1 and Tier 2 support as assigned/scheduled, which included responding to application alerts received via cell phone or pager

A combination of using a ticket system to manage support requests, and also customer walk-thru

Working as break fix with recognized technology brands as Lenovo, Dell, HP and certified by Dell and Lenovo to request parts to fix hardware issues and software support to their equipment.

Provide Troubleshooting, repair, maintenance and installation of Data Center

Took ownership of application outages and notified support teams to join a bridge and provide clear and decisive details of what the issue is within the required Service Level Agreement to resolve

Provided technical support to the Data Centers all cat 5 and cat 6 cabling and all patch labeling work in closet

Configured all new servers with images for deployment and racked/stacked all servers

Work with vendors and provided 24hrs support for data center

Provided over the phone support to customer’s

Marsh and Maclain June 2012 – July 2012

Data Center Support Specialist

Responsibilities:

Responsible for day to day operation of data center

Rack/ Stack and relocated of 1300+ servers and installed 300+ new systems

Installed and racked HP, SUN, IBM, EMC, Net App, Dell, Raritan, HDD, PCI Cards, Memory, CPU’s and other components as needed to repair, maintain or upgrade servers

Participated in the design and construction oversight of building additional data centers

Directed and assisted 3rd party vendors to relocate Net Apps equipment

Lockheed Martin January 1999 – December 2012

PC Technician Level 4 / Data Center Support

Responsibilities: -

Troubleshoot, accurately identify, and resolve all hardware and software issues in the company

Installed and supported Windows NT & Windows 2000 for over 10K users with Lockheed Martin

Configured PC’s with ghosting images and responsible for network adapter cards/proprietary software

Upgraded new operating systems and hardware

Installed software on 1100 desktops and network, local, and mainframe printers

Pulled software profiles Utilizing Rapid Desktop Deployment (RDD)

Utilized problem resolution and troubleshooting skills Outlook and internet explorer configuration and archives, mainframe session, Seibel 7, roaming profiles and mapping network drives, HP Quality Center and Lease Pac

Maintained 1400 to 1500 servers hosting websites for various large companies

Built servers to support various business needs

Installed hardware devices such as hard drives, network interface cards, DLT drives, DAT drives, software such as NIC Teaming software, Veritas Executive Manager, and Compaq Insight Manager

Coordinated efforts with Network Operations and Critical Response team to solve issues efficiently

Assessed outage situations and developed best practices to prevent future issues

EDUCATION

Rice University, Houston, TX, 1990 – 1991

Major: General Studies

Contact this candidate