Manager Sales

May ****- Jan **** Sharjah, United Arab

April ***6-April 2018 Sharjah, United Arab

George Mascarenhas

+971-**-******* / +971-*********

: ********************@*****.***

Career Objective

Pursuing an experience where I will be able to utilize my knowledge, skills and abilities, to not only allow myself to grow personally and professionally, but to firmly contribute towards the achievement of the mission and values of a dynamic, growth oriented and technologically driven organization. Work Experience

Emirates

Tahseel - Hadaf AL Khaleej Debt Collection

Team Leader

Emirates

Tahseel - Hadaf AL Khaleej Debt Collection

Senior Collection Officer

Responsibilities:

Utilize various skip tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangements on high collectability or value accounts.

Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.

Overcome stalls and objections & suggest money sources for debt payment.

Utilize payment options (credit cards, online transfers) and secure this information so that administrative services can process.

Negotiate settlements outside of normal guidelines, advice credit bureaus ratings, negotiate payment arrangements over a longer span of time than normal,

Help resolve higher level disputes.

Take escalated calls from level I and II collectors. March 2010-Jan 2014 Mumbai, INDIA

Emirates

Creditlink services

Business Development Executive

Emirates NBD Credit Card sales

Responsibilities:

Providing proper details to the customer about the product they plan to buy

Building Bank and Company Reputation with the Clients

Introducing new clients to the company and regular follow-ups with existing clients to increase the sales

To look after the documentation and paperwork for the company

Verify documents received from customers

To ensure no compromise is made on the service quality within the company's policy guide

Regular follow up with product delivery team to ensure customer get their product within the promised time limit

To provide best possible options to retain the High Revenue Generating Customers First Credit Solutions

Senior Collection Officer

Outbound Collection calls for US and Canadian Customers Responsibilities:

Accurate knowledge of States FDCPA laws.

Make outbound and receive inbound calls and consistently follow company’s collection call model and techniques.

Perform basic skip-tracing tasks which include following company’s skip-tracing matrix in order to make contact with our customer.

Consistently and accurately document all information pertaining to accounts.

Make recommendations to litigate while following all state and federal regulations regarding collections procedures.

Feb 2014-Feb2016 Dubai, United Arab

Jan 2008-Jan 2010 Mumbai, INDIA

Use basic business math to solve problems.

Speak clearly, concisely and effectively; listen to, and understand information and ideas as presented verbally.

Follow written and verbal instructions.

Process check-by-phone

Multi-task by speaking with customers and typing notes simultaneously.

Meet monthly individual goals as set by the Department Manager.

Perform other duties as assigned.

ZENTA PVT LTD

Senior Collection Officer

Outbound Collection calls for US Customers

Responsibilities:

Helping customers with regards to payments, credit cards, Balance transfers, issues pertaining to credit bureau referrals, educating as how to avoid negative remarks on credit reports, payment submission over the phone and provide all the updated information to customers with the help of available resources

Negotiate with customers to reach on a mutual settlement to pay off the account

Use basic business math to solve problems.

Speak clearly, concisely and effectively; listen to, and understand information and ideas as presented verbally.

Follow written and verbal instructions.

Process check-by-phone

Multi-task by speaking with customers and typing notes simultaneously.

Meet monthly individual goals as set by the Department Manager.

Perform other duties as assigned

Education

H.S.C

2012 Delhi University

Skills

MS Office

Good typing skills

Quick learning skills

Flexibility and punctuality

Believes in Team work as well as independently

Good verbal and written communication skills

Ability to work under pressure

Market Research

Achieve Targets

Ability to work to tight deadlines

Customer Orientation

Customer/Client relationship

Good knowledge of Business Administration

Data Gathering

Languages

English, Hindi, Marathi, Konkani Fluent

Personal Info

Date of Birth: 29th October 1987

Nationality: Indian

Religion: Roman Catholic

Marital status: Married

Passport no: L6037137

visa status: Employment Visa

Driving License Valid UAE & INDIA

Interests: Outdoor Games,

References: Provided upon request

Visit Visit visa visa

HIGH SCHOOL DIPLOMA

2012 DELHI UNIVERSITY

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