Customer Service

Zharia Noel

Rocky Mount, NC *****

Cell: 919-***-****

E-Mail: ********.******@*****.***

Summary

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skills

Conflict management

Cash transactions

Microsoft Office

Administrative skills

Hospitality services

Effective planning

First Aid/CPR

Customer service

Communications

Organization

Planning and coordination

Business operations

Team management

Problem resolution

Time management

Experience

January 2020 to June 2020

Courtyard by Marriott Rocky Mount, NC, NC

Guest Service Representative

Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.

Monitored reservations to track incoming parties and special events.

Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.

Posted room charges such as food, liquor and telephone calls based on individual customer actions.

Managed all front desk operations for busy high-volume hotel.

Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.

July 2019 to December 2019

Sheetz Rocky Mount, NC

Cashier

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Resolved issues with cash registers, card scanners and printers.

Trained new team members in cash register operation, stock procedures and customer service.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

August 2019 to November 2019

Cashier Rocky Mount, NC, NC

Shoe Carnival

Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.

Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.

Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.

Seated customer to measure feet and properly fit with correct size shoes.

Suggested materials to clients with specific needs to achieve functionality and style needs.

Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.

January 2019 to June 2019

Outback Steakhouse Rocky Mount, NC, NC

Hostess

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.

Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.

Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.

Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.

November 2018 to April 2019

McDonald's Rocky Mount, NC

Team Member

Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.

Kept customer and food preparation areas clean and well-organized for maximum efficiency.

Suggested additional menu items, beverages and desserts to increase sales.

Verified orders and bagged items for easy transport.

Organized food items on serving trays and in carry-out packages.

Completed side work tasks, including restocking condiments and cleaning refrigerators.

Completed opening, closing and shift change tasks to promote store efficiency.

Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.

Education and Training

June 2018 Rocky Mount Senior High School Rocky Mount, NC

High School Diploma

Certifications

Microsoft Office Specialist (MOS)

First Aid/CPR

NCCER Certified

Microsoft Adobe & PowerPoint certified

Salesforce

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