Customer Support Representative, JavaScript, Technical Support, Java

Jared Metty

Customer Service Representative

***** ***** ****** *****

Sugar Land, TX 77498

(281) 733 - 1597

**********@*****.***

OBJECTIVE

To obtain a position as an IT Support Specialist. Passionate and dedicated to pursuing a career in the Information Technology field. Always willing to learn new software and expand my technology skills.

SKILLS

Programming Languages

Java and JavaScript

Hardware

Assembly and Maintenance of Computer

Software

Microsoft Office and Adobe Photoshop

Operating Systems

Windows, Mac, and Linux

Scripting Languages

SQL, HTML5, and CSS

Web Services

REST, API’s, JSON, Node.js

Customer Service

Clear Communications, Teamwork, and Patience

Languages

Chinese Mandarin (Proficient)

EXPERIENCE

Domino’s Pizza, 11940 S Highway 6 - Customer Service Representative

January 2016 - PRESENT

●Handle phone calls and retrieve information from customers

●Train new employees on software to help customers

●Provide support for disgruntled customers and improve customer satisfaction

●Process payments and authorize member clock outs

EDUCATION

University of Houston, 4800 Calhoun Rd- Computer Information Systems

August 2017 - PRESENT

●3.72 GPA

●Dean’s List: Spring 2018, Fall 2018, Spring 2019, Spring 2020

University of Texas at San Antonio, 1 UTSA Circle- Cyber Security

August 2016 – May 2017

3.76 GPA

Dean’s List: Fall 2016, Spring 2017

PROJECTS

Web Application with the Use of MySQL Database

●Created with Java and Spring Boot as the framework

●Coded a web application with CRUD capabilities

●Stored data into a MySQL database

●Data displayed in tables

●Capable of searching based on an attributes name

Urban Dictionary API Search

●Created with Java and JSP to display web pages

●Search for a word and display the definition and link

●Call an API with Java and display results

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