Robert T. Calles

San Diego, CA ***** Phone: 619-***-**** H 619-***-**** C https://www.linkedin.com/in/robertcalles

SENIOR SOFTWARE TEST MANAGER

Manual Testing Automated Test Systems Quality Methodologies QA Team Leadership

Skills Summary

SQA Testing & Methodologies

Test Plans, Cases & Processes

Functional Requirements

Scripting & Documentation

Regression & Negative Testing

UI & Compatibility Testing

Data Interface & Migration Testing

Performance, Load & Stress Testing

Testing Automation

Defect & Bug Tracking

Test Strategies & Coverages

QA & QC Standards

With 12 Years of Software Testing and Quality Assurance (Both Manual and Automation) Experience both analytical and technical capacities during complete SDLC Applications.

Senior Software QA Engineer/Tester with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits.

Hands-on technology professional accustomed to working in complex, project-based environments. Multifaceted experience in QA software testing and user-acceptance testing.

Professional Experience

YOURUAT.COM – San Diego, CA

Senior Software Quality Assurance Test Manager, 7/16 to Present

Created, maintained, and executed detailed test cases and test plans. Assisted in the development of change control processes, best practices, and guidelines for new and existing technologies. Created (from scratch) and maintained automated testing framework and tests. Created and maintained user acceptance tests for all released products and all client configurations.

Involved in Design, Development and Testing of Web Forms and Web Services using ASP.NET, XML, SQL Server, C# and .NET Framework.

Proposed suggestions for improvements to the current QA process. Proven track record of process improvement and ownership. Strong knowledge of system testing best practices and methodologies. Developed automation frame work and tests for App Volumes product. Automated performance and functional tests using test frameworks.

Debugged product issues and file reports, worked with developers to diagnose issues. Collaborated with development and cross-functional teams to troubleshoot and perform root cause analysis.

Working and keeping up to date with the latest Technologies by attending Online Classes at the following websites: W3Schools, CodeCademy and a paid subscription on LinkedIn. In addition, I just started taking a class at Cybrary.com which deals with Cyber Security.

UNION BANK – San Diego, CA

Senior Software Quality Assurance Test Manager, 11/19 to 1/20

Designed, monitored and analyzed performance metrics program for quality initiatives. Made recommendations and directed improvements to the software development life-cycle process. Established internal IT service quality control standards, policies and procedures.

Coordinated and facilitated quality assurance activities across projects with Project Manager. Documented non-compliance to policies, process and standards. Assisted in their resolution. Provided training on established processes and policies. Coached and mentored junior technical staff.

Provided strategic direction, guidance and integrated solutions to enterprise-wide quality engineering initiatives. Worked on multiple projects as Project Lead/Test Manager and/or Subject Matter Expert. Worked on projects/issues of high complexity that required in-depth knowledge across multiple technical areas and business segments. Provided guidance and subject matter expertise to IT teams on QA Methodologies and Processes and educated them on their responsibilities for the purpose of achieving On-Time and quality deliverables.

Robert T. Calles Phone: 619-***-**** Page Two

TATA CONSULTANCY SERVICES— San Diego, CA

World-leading information technology consulting services and business process outsourcing organization.

Senior Software Quality Assurance Test Manager, 9/15 to 07/16

Served as a key member of software development team as the lead QA tester on development projects for government and transportation industry clients. Supervising software QA testing team in developing and implementing quality-assurance and quality-control methodologies.

Tech Stack: Manual Testing, Automated QA; Test Complete; BrowserStack; Serena; Selenium IDE & RC Suite; Agile; Team Foundation Server; Microsoft Test Manager; Manual Test; File Transfer Protocol, Coupa, Wireshark; Xpediter; Peregrine; PVCS Tracker; CVS; Java; C#; VBScript; SQL Server, SQL Queries; .NET; XML; CMMI; Splunk; Big Data; Text translation English to Spanish.

Created and executed both manual and automated software test plans, cases and scripts to uncover, identify and document software problems and their causes. Led QA testing that:

Prevented $200,000 in erroneous charges to online airline purchasing system at Air Canada identifying software bug in automated system.

Pinpointed previously undiscovered flaw in a module, eliminating the need for ongoing manual data correction, resulting in formal commendation letter from the Client.

Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity. The duties mentioned were for the State of Missouri.

BB, INC. — Temecula, CA

External testing group providing quality-assurance assessment of software, hardware and systems.

Lead QA Tester, Software & Systems Group, (contract) 10/13 to 09/15

Served as lead QA tester, overseeing quality-assurance testing and teams for client software and systems development projects. Performed system, unit, performance, load, regression, stress and data interface testing. Provided client developer teams with detailed reports on quality metrics, identified bugs/flaws and recommended fixes.

Created company’s first database of documented test defects and procedures to enable accurate defect replication and ensure compliance with standards. Accelerated average QA testing turn-around time by 25%, enabling company to complete more testing projects without increasing staff.

WAGENNER EDSTROM, INC. — San Diego, CA

Software solutions provider specializing in mobile technologies. WE has four areas of expertise: technology, healthcare, social innovation and consumer.

Sr. Software QA Engineer, (contract) 06/14 to 07/14

Provided support for Major Supermarket Chain by updating their main website with new features geared toward On-Line customer base (grocery shopping). Created Test Cases and Test Plan based on their Business Requirements document that served as a guide to the application and their requirements and reported status. Monitored testers’ progress, supported test case preparation and answered project or QA-related questions.

Tech Stack: Manual Testing, Automated QA; Test Complete; BrowserStack; Serena; Selenium IDE & RC Suite; Agile; Team Foundation Server; Microsoft Test Manager; File Transfer Protocol, Coupa, Wireshark; Xpediter; Peregrine; PVCS Tracker; CVS; Java; C#; VBScript; SQL Queries; .NET; XML; CMMI; Splunk; Big Data.

BRIDGEPOINT EDUCATION— San Diego, CA

A publicly held, for-profit education services company based in San Diego, California with ownership of two accredited universities, Ashford University online and University of the Rockies.

Sr. Software QA Engineer, (contract), 10/12 to 05/13

Reviewed, prioritized, tested and documented resolutions to all issues reported in the Change Management repository system. Worked closely with Developers to recreate issues and scenarios reported as well as created Test Reports. Saved the company approximately $250,000 by automating 75% of the regression process, where it required fewer company resources and provided a higher confidence level for release patches. Participated in the release cycle of the product which involved Development, Systems, QA, UAT and Production

Robert T. Calles Phone: 619-***-**** Page Three

environments. Facilitated and provided the agenda and minutes for the Project Internal Review Board (PIRB) and Change Control Board (CCB). Attended Production Readiness Reviews (PRRs) to ensure that all documentation and code was prepared for final implementation.

Tech Stack: Manual Testing, Automated QA; Test Complete; BrowserStack; Serena; Selenium IDE & RC Suite; Agile; Team Foundation Server; Microsoft Test Manager; Manual Test; File Transfer Protocol, Coupa, Wireshark; Xpediter; Peregrine; PVCS Tracker; CVS; Java; C#; PHP; PERL; VBScript; SQL Queries; .NET; XML; CMMI; Splunk; Big Data.

ACCEL-RF for DATRON WORLD COMMUNICATIONS— San Diego, CA

Worldwide leader in integrated RF accelerated life-test/burn-in test systems for compound semiconductor devices used in the implementation of broadband wireless infrastructures and networks.

Sr. Software QA Engineer, (contract), 06/12 to 08/12

Actively participated in reviews and meetings to discuss automated testing strategies and test plans. Analyzed and converted High Level Requirements (BRD) into smaller requirements to build Test Cases and Test Plans. Created Test Plans based on requirements, in conjunction with a Traceability Matrix and ran tests, documented findings and resolutions.

Tech Stack: Manual Testing, Automated QA; Test Complete; BrowserStack; Serena; Selenium IDE & RC Suite; Agile; Team Foundation Server; Microsoft Test Manager; Manual Test; File Transfer Protocol, PVCS Tracker; CVS; Java; C#; VBScript; SQL Queries; .NET; XML.

AMN HEALTHCARE— San Diego, CA

Innovator in healthcare workforce solutions and staffing services to healthcare facilities across the nation.

Sr. Software QA Engineer, (contract), 03/12 to 05/12

Conducted research on IT requirements and business requirements in UAT areas. Performed Black and Gray Box Testing and updated Test Plans based on new requirements that met current needs. Used an Agile/Scrum Methodology with a biweekly turnaround and installation of software into Production. Created SQL queries to run for database extraction of information as well as Before/After Results. Used Elsinore

Technologies software for Issue Management, Bug and Defect Tracking and Selenium IDE and RC for selected application testing. Performed Functional, Integration, Performance, Black and White Box and End to End testing.

Tech Stack: Elsinore Technologies, Manual Testing, Automated QA; Test Complete; BrowserStack; Serena; Selenium IDE & RC Suite; Agile; Team Foundation Server; Microsoft Test Manager; Windows XP, Vista, 7; CVS; Java; C#; VBScript; SQL Server, SQL Queries; .NET; XML; MHACS, SBDev.

UNION BANK— San Diego, CA

American full-service bank with 398 branches in California, Washington and Oregon which is wholly owned by The Bank of Tokyo-Mitsubishi UFJ.

Sr. Software QA Engineer, (contract), 07/10 to 11/10 and 11/11 to 01/12

Project involved the analysis, design, coding, testing of programs/modules to expand the Branch field in Automated Clearing House (ACH) and Paperless Entry Processing (PEP) applications. In addition, files that were used internally as well as ones that were sent via File Transfer Protocol (FTP) to the Federal Reserve and to ACH for nightly processing needed to be consistent with the new changes. Worked on PTT Application and CLCS System. Created SQL queries to extract database information. Synchronized other programs/modules that touched other applications such as DDA/Savings/Loans (Installment & Commercial), Real Estate, Mortgage Application, to accommodate this change. Participated in monthly Production Installations.

Tech Stack: Manual Testing, Automated QA; Test Complete; BrowserStack; Serena; Selenium IDE & RC Suite; Agile; Team Foundation Server; Microsoft Test Manager; File Transfer Protocol, COBOL; CICS; Peregrine; Xpediter; Peregrine; PVCS Tracker; CVS; Java; C#; VBScript; SQL Server, SQL Queries; TSO/ISPF;, VSAM; DYL280; .NET; XML.

L-3 COMMUNICATIONS— San Diego, CA

American company that supplies command and control, intelligence, surveillance and reconnaissance systems and products, avionics, training devices and services, instrumentation, space and navigation products.

Sr. Software QA Engineer, (contract), 07/11 to 09/11

Performed System, Integration, End to End, Regression Testing and updated Test Plans. Performed testing for various military hardware/software equipment. Used Visual Studio 10 and TFS as a tool for source control, project tracking, reporting and data collection. Performed testing on .NET /Microsoft Windows based applications. Created and used effective SQL queries (inner/outer joins). Manipulated

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test data, validated stored processes, ran job which executed triggers. Testing methods included Functional, Integration, Performance, Stress, System, End to End with devices such as IPod, IPad, Blackberry and laptops in different operating systems.

EDWARDS LIFESCIENCES— Irvine, CA

Global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring.

Sr. Software QA Engineer, (contract), 03/11 to 05/11

Performed QA Testing support duties on FDA regulatory based/process driven embedded (UNIX) system environment. Used Agile and Scrum methodologies for Production Installations scheduled every 2 weeks. Worked on detailed specifications on Manual Free Form Black Box Testing. Tested scripts in.NET/Microsoft Windows based system. Used SQL as a tool to extract records that met test criteria and to create reports to show before/after scenarios.

Tech Stack: Automated QA; Test Complete; Serena; Selenium IDE & RC Suite; Agile; Team Foundation Server; Microsoft Test Manager; Manual Test; File Transfer Protocol, PVCS Tracker; CVS; Java; C#; VBScript; SQL Queries; .NET; XML; CMMI; Splunk; Big Data.

NORTHROP GRUMMAN— San Diego, CA

Northrop Grumman Corporation is an American global aerospace and defense technology company formed by Northrop's 1994 purchase of Grumman. The company was named as the fifth-largest defense contractor in the world in 2015.

Sr. Software QA Engineer, (Full Time Employee), 08/06 to 09/08

Partnered with the Software Development Team to assist them in producing quality software at the Unit Level before it was turned over for System Test and UAT. Performed Testing using Automated QA, Test Complete. Setup the automation framework to also use Selenium RC and IDE. Participated in the setup of different Test Environments with Release and Change Management Personnel and Database

Administrators as required and kept track of the different versions of programs being executed for a specific project. Lead program/project Test Engineer functions, such as requirements gathering, analysis and design, testing and production implementation. Performed status reporting and maintained a corrective action tracking database, which enhanced problem reporting.

Tech Stack: Manual Testing, Automated QA; Test Complete; BrowserStack; Serena; Selenium IDE & RC Suite; Agile; Team Foundation Server; Microsoft Test Manager; Manual Test; File Transfer Protocol, Coupa, Wireshark; Xpediter; Peregrine; PVCS Tracker; CVS; Java; C#; VBScript; SQL Queries; .NET; XML; CMMI; Splunk; Big Data.

SYMITAR— San Diego, CA

Recognized leader in core data processing and ancillary technology solutions for U.S. credit unions.

Sr. Software QA Engineer, (contract), 11/08 to 11/08 and Perm Employee 2004 to 2006

Performed unit, black box, system and regression tests for new release of Epysis software which was created by Symitar for Credit Union, Banking and Property and Casualty Applications. Using Unix Commands created and configured the Test Environment according to Customer Needs, Requirements and Services provided. Performed testing in a .NET Environment.

Tech Stack: Manual Testing, Automated QA; Test Complete; BrowserStack; Selenium IDE & RC Suite; Agile; Team Foundation Server; Microsoft Test Manager; File Transfer Protocol, Xpediter; Peregrine; PVCS Tracker; Java; C#; VBScript; SQL Queries; .NET; XML; CMMI.

Education

COLEMAN COLLEGE — San Diego, CA BS in Computer Science

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