SANDRA RAMIREZ

www.linkedin.com/in/scramirez

Covina, CA 91722

adh6j1@r.postjobfree.com

949-***-****

Experienced Info. Security Analyst, Software Quality Assurance Engineer, IT Network Specialist, Network Security Analyst,

Database Administrator, and Project Manager in a wide variety of business applications. Able to see business practices and work to put processes in place to make them more efficient and more cost effective.

Authorized to work in the US for any employer

Call Center Representative – ENA 1

Southern California Edison - Irwindale, CA

July 2019 to Present

Completed 5 months of in-depth customer service training. Emphasis in empathy and safety of the customers. Ability to

take up to 100 calls a day that focused on billing inquires, Net Energy Metering, rebate and low income program offerings,

Rate options, and calculating usage for different appliances. Excellent call proficiency, adhering to strict Avg. handling

times, and Real Time schedule adherence. Developed tools for co-workers in order to keep metrics in adherence utilizing Excel advanced programming features. Held meeting to discuss the tool on how to better keep track of metrics and importance at team meeting. Share with many SCE ENAs best tips and practices so that we all become better at customer service.

Property Manager

June 2017 to June 2019

Managed over 40 properties for multiple investors. Including project management for any renovations for the properties as

needed. Handled all legal correspondence, and legal filings as needed.

Information Security Sr. Analyst at Atos

NIKE, Alliance Data, Texas Data Center Services, SCOTTS, Xerox

January 2014 to May 2017

I leverage management over 10+ McAfee EPO environments for large corporate environments (NIKE, Alliance Data, Texas

Data Center Services, SCOTTS, Xerox..). I worked closely with auditors and vulnerability management teams that would

provide monthly Tenable vulnerability reports. My duties included prioritizing vulnerabilities found and delegating/scheduling

remediation to the different security network teams to patch or make necessary configuration changes. Worked closely with

change management for all remediation activities.

I also maintained all endpoints with McAfee AV, desktop firewall/HIPS policy configuration including Solid core Application

Change Control, McAfee Data Loss Protection, McAfee Security for MS SharePoint, Cylance, and FireEye monitoring. I

also maintained McAfee hotfixes, system patches and system upgrades. I have excellent knowledge of McAfee EPO

architecture, agent deployment, and package creation. I also install, implement, manage, maintain EPO, and create the

appropriate policies for each of my customers. I performed the day to day activities of McAfee AV as well as Microsoft

Forefront / SCCM solutions management. Worked diligently to ensure any infected systems were identified quickly and

remedied.

Sr. Tier III Support Engineer McAfee Network Security Suite at Intel/McAfee

May 2011 - September 2013 (2 years 5 months)

Provide remote troubleshooting for multiple McAfee Network Security products.

Work with customers, technicians and vendors worldwide. Document resolutions in knowledge base, and create detailed bugzilla defect records.

Hardware: MVM3000, MVM3100, FS1000, FS850 appliances

Lead QA Sustaining Engineer at Intel

McAfee, Inc

August 2007 to May 2011

My role as a Sustaining QA Engineer, I investigate and reproduce problems reported by customers and TierIII support and

verifying fixes delivered through patches or maintenance releases using the appropriate blackbox, white box, regression,

Agile testing methods, and manual testing. Additional responsibilities include testing related product functionality and

customer workflows in major product releases, responsible for all FAI (First Article Inspections) on all appliances. Tested

McAfee's dedicated network scan engines hardware appliances. I work with the following McAfee products: McAfee

Vulnerability Manager, McAfee ePolicy Orchestrator, and McAfee Policy Auditor.

Lead SQA Engineer

Nexiant

July 2002 to August 2007

- Experience with SQL 7/SQL 2005 in an OLTP environment

- Writing and executing test scripts with various permutations/combinations around little or no formal requirements or

specification docs

- Organized bug prioritization meetings to review showstopper bugs and outstanding issues

- Perform functional and regression testing of all products

- Scheduling day-to-day Agile software testing activities

- QA Lead on all product launch teams

- Setup QA test lab

- Development of SOP for high profile customers

- Managed all Alpha and Beta Test sites

- Lead for Education and Training Services

- Developed training videos/documentation

- Developed and deployed computer-based tests

- Developed product installation guides and user guides

- Product Demonstration Lead for high profile customers at an executive level

My experience includes QA for a very complex Supply Chain Inventory Management web database application, (3) different

Windows CE devices, (1) OS/2 device, (2) 3rd Party MS Access database application, (4) Pocket PC Active Sync Symbol

Scanner devices, and (1) Pocket PC Wireless Symbol scanner device, testing of RFID devices. I have proven ability to

direct and improve quality programs, reducing defects and improving overall efficiency and productivity. Able to train, lead,

and motivate effective cross-functional teams. I work in all aspects of the software development life cycle develop and write

system test plans. Created test cases to cover system requirements, functional specifications, perform verification and

validation using simulations, documenting the test results establish and execute test procedures. I closely worked with the

manufacturing team to develop quality check practices. Integrating customer inventory data into SQL database servers,

analyzing data/performing data scrub before data integration. Consulting and training provided to reputable Fortune 500

and Government customers and authored Nexiant Newsletters.

Served on the CEO Council.

MS Access DB Developer

Environmental Services

May 2002 to July 2002

MS Access DB Developer

Syndication Dept

February 2002 to May 2002

Jr. Systems Engineer

Experian

March 1996 to September 2001

SQL Server Administration/Security/Restoration. Monitored and maintained SQL accounts and permissions, configured

backups, created and verified job executions, space utilization, server processes, database creation and deletion, server

performance, and performance tuning. Escalation point for all Database related issues. Supported IIS/SQL based

enterprise applications. IIS Administration/Security. Handled account requests, web creation requests, replication requests

and assisted Departments with web site creation. Lotus Domino Server Administration/Security/Restoration. Handled

escalated Notes mailbox problems for Help Desk and SFA. Restoration of Notes Databases and Mailboxes. Restoration of

MS Exchange 5.5 mailboxes.

Setup and Configuration of Compaq Servers. Experience in building Lotus R5 Domino Server, SQL 6.5/7.0 Server, IIS/SQL

Servers, and Departmental standalone Servers. Performed hardware maintenance on Servers. Aided backup team in

database restoration and reconfiguration during database failure and corruption. Check and close Enterprise Server

Management tickets submitted by Internal/External Helpdesk. Performed software/hardware maintenance to servers

through service pack installs and reconfiguration and backup restorations. Documented and published technical how-tos for

departmental support. User account administration and maintenance. Participated in meetings with customers regarding

implementation plans, timelines as well as database implementations.

Accomplishments:

Developed SQL web-based application that streamlined the process of acquiring RLA/Internet Access services. I worked

with the several departments to upsize their MS Access Database to SQL. This streamlined how the department maintained

the database. This allowed real-time data entry and improved the processes within the departments.

Desktop Technical Lead at Entex

Experian

February 1995 to March 1997

Work as Desktop Technical Lead at the following customer accounts - Home Savings of America, Auto Club (AAA),

Experian, AON

As Technical Lead my primary responsibility was to supervise on-site/ off-site technical staff. My duties included reporting

SLA attainment, bench marking technical staff productivity, escalating high priority calls as necessary, providing necessary

training and guidance to the technical staff, handling all call escalations, interviewing potential technical candidates, and

providing high end technical support for remote site technicians. Secondary responsibilities included providing scope of

work to the customer for special projects, technical call coordination, and logistics.

Accomplishments:

Served as Technical Lead for AAA Auto Club of America. I served as Lead to rollout 4000 Compaq NT

4.0 Desktops for Corporate Headquarters in Los Angeles and Costa Mesa successfully. I was in-charge of training for CEO,

Vice Presidents, and direct administration. 6 month rollout. Served as Technical Lead for AON. I served as Lead to rollout

2000 Window 98 desktops. 3 week rollout. Served as Technical Lead for Home Savings of America for 3 months.

Sr. Network Administrator

Texaco

August 1990 to January 1995

As primary and only Network Administrator my responsibilities included maintaining Windows NT 3.51 Server and Novell

3.1 Server, administrating the MSMail3.2 email system, ensuring workstations and network printers are working properly,

troubleshooting PC hardware/software problems. I provided training and guidance to end users to ensure proper systems

utilization, maintaining excellent backup of servers daily, maintained documentation of software/workstation inventory,

recommended software purchases and little programming.

Accomplishments:

Upgraded Network Operating System LAN Manager 1.5 to Windows NT 3.51 Advanced Server with little downtime.

Integrated the Novell server so that NT users can share files to those on the Novell server.

High school diploma

Mt. San Antonio Community College

• Excel Advanced

• Access Advanced

• MS Teams/ OFFICE Advanced

• Active Directory

• LAN

• Microsoft SQL Server

• Operating Systems

• Information Security

• Linux

• Microsoft Windows Server

• SQL

• Microsoft Exchange

• Help Desk

• DNS

• VMWare

• Network Support

• DHCP

• Network Security

• TCP/IP

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