Muhammad Zubair

Islamabad, PAK Mobile +92-334-*******

adh6ho@r.postjobfree.com https://www.linkedin.com/in/muhammad-zubair-3051599/

CAREER HISTORY

Customer Support Engineer III 12/ 2013 – 09/ 2020

Panasonic Avionics Corporation, Dubai, UAE

Function as a member of the team involved in managing Emirates and Etihad airline fleet (wide and narrow body) fitted with Panasonic IFE (eX1, eX2, eX3) and GCS systems.

Interact between various customer departments and the organization for collating and evaluating requirements and rendering customized solutions.

Follow up with concerned stakeholders for effectively resolving issues and rendering superior quality service leading to enhanced client satisfaction.

Conduct system tests at site and evaluate the results with concerned departments for implementing effective remedial measures based on identified deviations.

Evaluate system installed on customer’s fleet, document system issues and individual aircraft issues for future references. Guide the airline engineering department to ensure seamless flight operations.

Render support to ferry flights of new aircraft from Boeing (USA) and Airbus (Germany) as well as airline Base Engineering during IFE / GCS retrofits and EIS (entry in service) of aircraft.

Highlight critical technical issues and other operational bottlenecks to the senior management for resolving the issues and to enable effective decision making.

Team Lead 11/ 2012 – 09/ 2013

ICFLIX LLC, Dubai, UAE

Rendered services to the team working on the design and development of Smart TV, Android and iOS Apps enabling streaming High Definition (HD) videos from high bandwidth Content Delivery Networks (CDN).

Collated system requirements from stake holders and working as a liaison between development teams, management and strategic partners.

Program Manager (System Integration and Design) 10/ 2009 – 10/ 2012

Aviteg Technology LLC, Islamabad, Pakistan

Spearheaded team working on the system design and integration (Hardware and Software) of different VME and PMC form factor based Single Board Computers (SBC) and other custom developed modules for an Advanced Flight Computer for Air-borne systems aimed at upgrading the fighter aircraft fleet of Pakistan Air Force.

Guided team members involved in the delivery of engineering prototype (EPT) and performing acceptance testing (ATP) for full hardware specifications.

Involved in end to end management of projects in compliance to project SLA parameters including preparing project plans and maintaining traceability of all tasks in the project.

Coordinated with the customer and development team for evaluating system requirements and rendering customized solutions.

Focused on analysis and design of avionics system and developed Acceptance Test Procedures (ATP) for client verification.

Conducted system integration with all required interfaces, tested and validated individual modules aimed at ensuring seamless operations.

Integrated all sub systems over VME backplane, designed VME based boards for backplanes and conducted reverse engineering of existing systems.

Developed Digital and Analog systems design and documented technical manuals based on business and operational requirements.

Followed up with local and foreign vendors and sub-contractors for rendering On-site and Off-site technical support based on project requirements.

Design Engineer 02/2006 – 09/2009

And Or Logic Pvt. Ltd, Islamabad, Pakistan

Involved in design and management of various telecom, embedded and FPGA based systems. Worked across areas like High speed Digital Communication and Encryption Systems design and development.

Catered to Verilog programming and testing on different FPGA platforms, FPGA and Micro-controller based embedded system designing, ARM micro-controller based system development and debugging, Onsite and Off-site fault diagnosis and trouble-shooting and Multilayer, high speed PCB designing for different systems.

MAJOR PROJECTS

Retrofit of Emirates airline aircraft with next generation In Flight Entertainment systems (IFE) for Emirates Airline / Dubai: The inflight entertainment system (IFE) was upgraded to provide better customer experience and high bandwidth for internet in flight.

Advanced Flight Computer: An advanced flight and mission management embedded computer system which has been designed for superior performance and reliability during flight operations. This computer system controls the overall avionics suite onboard the platform and interfaces with different RS-422 sub-systems and Mil-Std-1553b remote terminals (RT’s) present on the aircraft along with various I/O signals connected to the Throttle and Stick. This system also provides an Audio and Video switching interface capable of interfacing multiple video signals and outputs these signals to different display devices using software control.

MAJOR PROJECTS (Contd.)

LINKSHEILD LEU 222E: LEU 222E is a high-speed encryption system capable of handling 2 x E1 (2 Mbps) streams at a time. The system establishes a secure point to point voice and data communication link between two PSTN centers over a media like microwave and fiber optic.

BULKSHEILD BEU 261D: BEU 261D is an encryption system designed for securing EUROCOM D1 communication links between military radio equipment like ERICSON’s RL-421 and RL-423.

ETHERNET LINK ENCRYPTOR LEU 250: The system provides complete network security for LAN/ WAN and VOIP applications. It is capable of encrypting 10/ 100 Mbps Ethernet link.

IP – EUROLINK IPEL 262: IPEL 262 is a protocol converter used for extending Ethernet links using Ericsson’s EUROCOM D1 radio links (RL-421, RL-423). The system is capable of converting 10/ 100 Mb Ethernet data to 2 Mb D1 stream and on the receiving end converts this D1 stream back to 10/ 100 Mb Ethernet stream.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Qualification:

Bachelors of Computer Engineering, Bahria University Islamabad, 2005

Courses and Certification:

Architecture and Systems Engineering, MIT, USA, (currently pursuing)

Fiber Optics Maintenance, Panasonic Avionics Corporation, 2016

References available on request

Qualified senior professional with over 14 years of experience in working across Aviation, Embedded systems and Communication systems across diverse organizations. Exposed to managing projects in the field of aviation, system design and telecommunication. Exploring challenging senior managerial assignments with a reputed organization to leverage acquired skills in accomplishing organizational growth objectives.

CORE COMPETENCIES

System Integration Avionics Systems Architecture Design Embedded Systems PCB Design Altium Designer COTS Systems Data/ Voice Encryption Project Management Team Leadership Liaison and Coordination

KEY ACHIEVMENTS

Profound experience in Field testing and validation led numerous projects in military sector and provided MRO field support for civil aviation sector in MENA region and USA.

Proficient in all phases of System Integration life cycle encompassing planning, design, development, testing & integration, implementation and maintenance, thus increasing quality of operations.

Deftly analyses critical customer issues for identifying trends and implement effective mitigation plans for minimizing business impact.

Outstanding ability to develop & strengthen customer relationships, providing excellent service & support, ensuring effective & prompt resolution of their complaints/queries.

Skilled in rolling out and managing various process improvement projects leading to enhanced operational efficiency and service quality across areas of operations.

Communicator with positive approach possesses relationship building & negotiation skills to delegate & engage in stakeholder management to deliver results.

Acknowledged for rendering solution to airline engineering in extremely tight conditions leading to timely resolution of the issue.

Successfully assisted airline engineers to avoid flight delays by resolving technical issues on multiple occasions leading to seamless operations.

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