PRITESH THAKKAR

Email : adh6f4@r.postjobfree.com

PH: 480-***-****

Professional Summary

Diligent, practical Linux Administrator with 15+ years of experience administrating DHCP, DNS, and NFS services in Linux, troubleshooting server issues, and writing Shell Scripts in Bash and automation with Ansible.

Professional Experience

Atos Syntel, Phoenix, Arizona (July 2020 to Present)

Linux System Administrator

End Client: American Express

Responsible for installation, configuration, and administration of Red Hat Linux systems for BigData – Hadoop application

Created Bash shell scripts to monitor system resources and system maintenance.

Building Physical as well as Virtual (VMware) Servers.

Monitored System Activities like CPU, Memory, Disk and Swap space usage to avoid any performance issues on Icinga (fork of Nagios) application

Software package and patch administration, involving adding and removing software packages and updating patches

Updating patches to keep servers updated against bugs present in the operating system using Redhat Satellite Server, yum, etc.

Analyze and fix operating system and configuration related vulnerabilities

Define and maintain configuration standards using puppet

Managed Docker orchestration and Docker containerization using Kubernetes.

Maintained proper documentation of all the activities and update knowledgebase as required

Matrix Resources, Phoenix, Arizona (September 2019 to June 2020)

Linux Automation Administrator

End Client: American Airlines

Building Linux servers (docker, apache, DB servers etc) in large quantity as per requirement.

Monitor the team ticket queue and respond to Incident and Service Request tickets within SLA specific timeframe

Decommissioning of the old servers and keeping track of decommissioned and new servers using inventory list.

Monitored System Activities like CPU, Memory, Disk and Swap space usage to avoid any performance issues.

Hands on experience maintaining and working with Ansible

Write Ansible playbook to automate repetitive tasks

Red hat Servers patching via satellite quarterly

Monitor and audit system logs for system and network anomalies

Install, maintain and upgrade Linux OS and various application software

Management of User accounts, Change management and performance tuning.

Work with outside contractors, vendors, and support desks as needed for hardware and software support

Ability to handle multiple tasks and work independently as well as a team member.

Document processes, procedures, configurations, and deployment plans

Royal Bank of Canada, Toronto, Canada (January 2018 to September 2019) (CONFIDENTIAL)

Technical Systems Analyst/Linux Administrator

Collaborate with developers to implement changes to websites on a development, QA, IST and production servers.

Install and configure all the Linux servers in the network per specifications of clients.

Monitor the servers and Linux scripts regularly and performed troubleshooting steps. Test and install the latest software on server for end-users.

Provide support on weekends and odd hours to ensure little to no disruption of local and operational systems during scheduled maintenance and outages.

Create logical volumes and increased the file system in Linux servers.

Experienced in managing disk quotas and applying RHEL Hardening Standards.

Ensure reported issues were resolved more quickly by documenting and tracking application issues, using Agile Methodology, as well as by participating in scrum meetings, which assisted with prioritization of issues.

System and Application troubleshooting and other related issues.

Work with infrastructure support teams to on-board resources, plan, build and operate servers, applications and databases.

Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.

Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with ownership of problems to resolution.

Develop, document, and maintain best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training.

Automation of manual tasks through scripting and other methods.

Configure, Maintain, and administer Linux/UNIX, Windows operating systems and components.

Diagnose and resolve problems associated with DNS, NFS, Tomcat and Apache.

Install and configure new relic java agent to monitor both Windows and Linux virtual environments.

Work with cloud technologies such as AWS, BlueMix and PCF.

Test disaster recovery scenarios and solutions.

International Financial Data Services, Toronto, Canada (September 2013 to December 2017)

Sr. Technical Analyst/Linux Administrator

Progressed database support for global clients on the HP UX & Red hat platform.

Provided system administration for the various Linux distributions such as HP UX, Solaris and Red hat.

Built servers with the help of kickstart template building application called cobbler for the on boarding team and projects.

OS Patching as per guideline provided by the vendor.

Installed, configured and troubleshot Apache & JBoss Application Servers.

Analyzed/reviewed system, application and security logs.

Monitored system resources with the help of monitoring tools such as HP OpenView, SiteScope and SCOM.

Worked with Operations team to setup new jobs and supporting job automation tool – CA Workload (Espresso/AutoSys).

Provided production support for record keeping software called iFAST.

Experience working with Swift (FIX Protocol) and FundServ trading.

Documenting new procedures and tasks, as well as updating and enhancing existing policies and procedures in SharePoint.

Provided support during application deployment of code to QA, UAT, PROD.

Provided Red Hat Linux support for migration purposes, and training fellow staff on its functionality in comparison to the HP UX systems and VMware.

Network support for various integrated components such as, Fundcom, Message tracker, WebMQ, Sonic, SFTP/FTP, SCP/SSH, Telnet.

Provisioned Datastore, RDM on nimble and 3par storage systems as required.

Setup Cron jobs based on new requirement/process.

Wrote bash shell scripts in Linux/Unix platform to schedule several tasks.

Supported scripts written in various languages like Perl, bash, ksh and python.

Monitored progress, MySQL, enterprise Postgres database servers and write queries to analyze issues.

Wrote YAML scripts in Ansible to automate tasks.

Worked in a team to provide 24/7 production support which requires to be available whenever scheduled for on call duties.

Member of the team to provide support for agile project developed with Open Shift/Kubernetes/Docker.

Provision worker nodes for OpenShift, providing support and work with development team in case there is any issue with resource allocation (container dying due to OOM)

Provided support for XenApp and Xen Virtual Desktop deployed with Citrix 4.5, 6.5, 7.6.

Worked on projects to setup new VM via VMWare 5.X, 6.0 based on project requirements.

Tested disaster recovery scenarios and solutions.

Tucows Inc., Toronto, Canada (August 2007 to September 2013)

Sr. Network Operation Center Analyst

Performed Network Operations Center system monitoring which included Windows and UNIX servers and network systems that processed 24x7.

Performed routine checks and Level 1 triage, escalation of any critical alerts.

Monitored service levels and took appropriate documented action to maintain service level agreements. Track and update events in our trouble ticketing system. Troubleshoot and resolved Tier 1 incidents in the NOC using documented procedures.

Created and updated departmental documentation, policies and procedures.

Assisted in the creation and preventive maintenance of computer systems.

Assisted Operations team with data center work which included deployment of new servers, decommissioning obsolete hardware, installing/wiring new networking gears etc.

Actively participated in the implementation of new monitoring project called Zabbix.

Worked in a team to provide 24/7 tech support.

IBM Canada Ltd. (2006 to 2007)

Network Helpdesk Analyst

Responsible for taking and logging incoming calls and providing efficient customer support for all 1st Line issues relating to Servers, Desktops, Laptops and peripherals.

Supported over 800 users and on average answering 40 IT calls a day.

Provided technical support over the phone to all IT users.

Diagnose and resolved a wide range of technical issues over the phone.

Took ownership of a call and seeing it through to closure.

Ensured that all call details are captured and entered in the logging software.

Answered and responded to all calls & requests within agreed time scales.

Provided troubleshooting and configuration support for client desktop and networking environment.

Net vision Web Technologies Ltd., Ahmedabad, Gujarat, India (2001 to 2002)

Network/System Administrator

Installation, Configuring and Troubleshooting of Windows 2000 Server and Windows 2000 Professional IBM Compatible PCs.

Installation, Configuring and Troubleshooting of Windows NT 4.0 Server and Windows 98 IBM Compatible PCs.

Configured and Administration of Zone Alarm (Internet Security and Acceleration) Server.

Installation of Professional Packages, Office Automation Packages, Database Packages and Design Packages like MS-Office2000, JAVA, Microsoft Visual Studio + MSDN etc.

Installation and Configuring of Oracle 8+8i Clients and Server.

Active member of the Team engaged in Setting up of Cabling implementation for the Net Vision House project.

Technical Summary

UNIX, Linux (hands on in various distros e.g. Ubuntu, Mint), Red hat Enterprise Linux Administration, HP UX, Knowledge of OS patching for Windows and RHEL, Understanding of Open shift/Docker and Kubernetes, Red hat Satellite Server, Ansible,Bash/Shell scripting,OpenLDAP, JBoss Application Server, Experience working with SonicMQ, IBM WMQ, Windows Server 2003/2008/2012 Administration, Active directory, GPO, DFS, DNS, DHCP, FTP, SFTP, MS SQL 2008 & 2014 Server, Oracle 11g, Systems integration, financial applications, Frontier reconciliation products, Hands on experience with monitoring solutions such as Nagios, Zabbix, Open View, SharePoint, SNMP, ICMP, IPMI, Internet, VLANs, VPN, TCP/IP, Apache, DRBD, Heartbeat, Familiar with ITIL and ITSM processes

Storage: Nimble, 3par

Kickstart: Cobbler

Email Protocols: IMAP, POP, SMTP, HTTP

Postfix: Open Source Mail Transfer Agent

Citrix XenApp: 4.5, 6.5 and 7.6

Load balancer: F5 BigIP

Server backup: IBM TSM

Scheduling Technologies: CA Workload (ESP), Cron

Ticketing Systems: Remedy, Footprints, SM9, ServiceNow

Vendor management: RMA

Virtualization: VMWare, Xen, Red hat Virtualization

Education and Certification

Graduate Diploma in Information Technology, 2005

Melbourne Institute of Technology, Melbourne, Australia

Master of Commerce, 2001

Gujarat University, Gujarat, India

Undergraduate in Information Technology, 2001

GLSIIT, India

Bachelor of Commerce, 1999

Gujarat University, Gujarat, India

AWS Certified Solutions Architect Associate, February 2019

AWS Certified Cloud Practitioner, November 2018

Kelly Services’ Blue-Ribbon Team Award (for IBM) November 2006

Linux Administration (Red Hat) by Brain bench, January 2001

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