Front Office Desk
Resume:
Andrea Karin Accion
**** ******** ****, ******* ** 32837
adh6e5@r.postjobfree.com
CAREER OBJECTIVE
Seeking a management position in the Hospitality industry that will afford opportunities for advancement and professional development with a company recognized for customer relations excellence.
SKILLS PROFILE
• Recognized by management for detail orientation and multitasking abilities
• Dedicated to customer service and the complete guest experience
• Developed a reputation for quality of work and timely completion of projects
• Proven ability to balance competing priorities within company deadlines
• Management level experience in both Front of the House and Heart of the House
• Accomplished trainer and new initiatives implementer EDUCATION
Florida State University
Bachelor of Science in Hospitality Management, 1991 PROFESSIONAL EXPERIENCE
Doubletree Hotel by Hilton – Orlando, FL
August 2015 to present
Assistant Front Office Director
Responsible for managing front desk staff and daily front desk operations
• Responsible for scheduling staff within budgetary guidelines and managed payroll, reduced overtime
• Responsible for interviewing potential employees and training the new employees
• Resolving guest issues and making sure SALT scores are increasing
• Handling all issues in hotel when acting as MOD
• Developed front office training manual
• Exceeded goal of Hilton Honor enrollments in 2017 Shala’s Salon and Spa - Orlando, FL
October 2002 – August 2011
Reception Manager
• Manage all front desk functions and Spa schedules
• Organize retail product sales and re order
Andrea Karin Accion
9243 Laureate Blvd, Orlando FL 32837
adh6e5@r.postjobfree.com
• Up sell services of salon to cliental
Stainless, Inc. - Deerfield Beach, FL
July 1996 - March 2000
Project Coordinator III
• Managed all aspects of the account and a team of six salespeople
• Assisted sales people in attaining the highest sales volume of all sales teams.
• Acted as sales liaison between the client and Stainless to ensure timely and quality deliveries.
• Produced and administered six-figure contracts.
• Managed and coordinated shipping schedules.
• Handled all warranty and punchlist issues with our clients.
• Trained new employees and sales people.
• Maintained and nurtured client relationships that assured us new business and contract renewals.
Casa Marina Marriott - Key West, FL & Boca Raton Marriott – Boca Raton, FL Interstate Hotel Properties
February 1992 -April 1994
Front Desk Manager
• Responsible for front desk operations
• Supervised front desk, bell stand, valet, PBX, and concierge staff
• Ensured all group resumes were accurate in regards to arrivals, departures, billing instructions, special instructions, etc.
• Performed Manager on duty functions on specific days of the week
• Responsible for training new hires and holding staff accountable to Standard Operating Procedures
• Scheduled staff to appropriate levels in accordance to both transient and group business. In addition I scheduled F& B personnel in accordance to group resumes and BEO requirements
• Implemented “First Ten Procedures” program at Pittsburgh Airport Marriott and St. Louis Marriott, while on Task Force
• Ensured that guest satisfaction scores increased on a monthly basis by resolving all complaints and problems in a timely fashion
• Maintained employee records and administered employee performance evaluations and reviews
• Responsible for screening, interviewing, hiring and terminating employees Andrea Karin Accion
9243 Laureate Blvd, Orlando FL 32837
adh6e5@r.postjobfree.com
ACTIVITES AND HONORS
• Attended Interstate Hotels Corp. Core Training Seminars
• Received Bill Tiefel Awards, for excellence in customer service
• Member of Hotel Sales and Marketing Associates
• Dean’s List at Florida State University
• Received American Hotel Foundation Scholarship
• Corporate sponsored runner winning 3 full marathons and 5 half marathons
• Long distance biker using skills to assist in fundraising bike rides
• Eta Sigma Delta Honorary Hotel Society
• Phi Eta Sigma Honor Society
• Golden Key National Honor Society
• Member of Alpha Kappa Psi Professional Business Fraternity
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