Cheryl E. Johnson

720-***-****-Cell

adh6e3@r.postjobfree.com

Bennett. Colorado

Overview: If you are looking for a mature employee that makes very few mistakes, I am the employee for you. I am a high achiever who continually finds new and better ways of accomplishing a task. I think outside of the box and can spot potential problems quickly. I provide excellence in all that I do. My customer service skills are outstanding which produce high customer retention. I lead Office Depot in the amount of Work-life signups for the entire store and have received numerous bonuses for doing so. I have been approved for Federal Security clearance.

Skills:

Windows 10, Quickbooks, Excel 7.0, Microsoft Excel 2002, Word 7.0, Microsoft Word 2002, Word-2007, Internet, 10 key (800KS) Typing, 60 WPM. Windows 98, Microsoft Windows NT, Microsoft Windows XP, Microsoft Outlook, Cambridge Ovation, Concept One, MS Works, Foxpro, Lotus Notes 8.5, IBM Impact-Enterprise, Internet Explorer 7, Common Knowledge Management (CKM), Tagfarm Web Interface (Citrix) Outlook. I play professional piano for a Church which is a paid position.

Employment History:

10/22/13 to 03/23/20-My Title was Accounts Payable-Salary $19.00 per hour

Smith and Willis Heating and Air, Inc.

303-***-****

Entered invoices into Quickbooks for payment.

Set up spreadsheets in Xcel to perform audits.

Filing. Etc…

Lost job due to Covid-19. Note-I received a $500 Christmas bonus.

-1-

07/13/09 to 10/20/13 My Title was Level 1 Help Desk Agent-Salary $11.35 per hour

Career Connection, Inc.

Call in Center, for Best Buy Retail Store.

Fielded calls from India, England, Puerto Rico, Philippines, Canada, Continental United States, troubleshooting various issues with a large percentage of first call resolutions.

Passwords, Registers, Kiosks, Printers, Workstations

Servers, BBYM Data Transfer Device, Traffic counters, Re-images, Pinged locations, worked with IBM, Worldwide, etc...and Techs to make machines functional. Forwarded tickets to Level 2, 3, and higher for resolution.

Transferred to DECCA Commissary –Received Federal Security Clearance-Job duties-same as above.

02/25/09 to 04/09/09 My Title was CPS11-Salary $13.89 per hour

ADT Security Services, Inc.

Call Center-Take incoming calls from Techs who need confirmation numbers, receiver numbers, mapped zone, checking for incoming signals, etc…

05/15/05 to 05/21/08 My title was Technical Services Rep. –Salary $16.00 per hour

Illinois R.B. Jones of Denver/Burns-Wilcox, LTD

Quotes, Binds, track files, create and maintain spreadsheets, inspections, declaration pages, create reports for a Recreational Lines Underwriter, troubleshooter

01/09/07 to 01/12/13 ? My title was Cashier. Salary $9.33 per hour

Office Depot and Subsidiaries

23860 East Orchard Road

Centennial. CO 80016

Cashier, “Go-backs, front lobby, bathroom, break room clean up, “recovery” stock beverages, candy, front end merchandise, research inventory, “ X spot greeter” work life rewards, sign ups. Made sure stock was not outdated.

Contact this candidate