Service Representative Customer

ANIKA JONES

***H HATTON DR, SCOTTDALE, GA *****, 404-***-****, ************@*****.***

OBJECTIVE

Seeking a career with a progressive organization where I can utilize my skills, knowledge and experience in customer service. A challenging role that allows for advancement and growth. EXPERIENCE

11/2019- CURRENT State Farm Insurance Alpharetta, GA

● DATA ENTRY

● Process insurance claims

● Handled high influx of inbound calls within a dynamic call center environment

● Assist customers with their accounts

10/2000 - CURRENT M&Y Financial Services Alpharetta, GA CUSTOMER SERVICE REPRESENTATIVE

● Process payments

● Assist customers with tax account

● Quickly and effectively solve customer challenges

● Handled high influx of inbound calls within a dynamic call center environment 05/2019 - 04/2020 AT&T/TRC Alpharetta, GA

MAIL CLERK

● Sort mail

● Operate meter machine

● Quickly and effectively processed mail

● Handled high influx of incoming mail

10/2011 - 3/2019 Cox Communication Alpharetta, GA

CUSTOMER SERVICE REPRESENTATIVE

● Process payments

● Assist customers with accounts.

● Quickly and effectively solve customer challenges

● Handled high influx of inbound calls within a dynamic call center environment

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