Data Scientist/Software Engineer

Profile

Senior student majoring in Information Technology, educated in software development, database management, and network and security. Currently seeking an entry-level position or internship related to IT or software development.

Skills

●Creative Problem Solver

●Strong Client Relations

●Quick Learner

●Self-Motivated/Hard Worker

●Proficient in Cash Management

●Exceptional Communication Skills

●Software Development

Web Development

C++

Python

Lua

SQL

Education

B.S Kutztown University of Pennsylvania Kutztown, PA

Major: Computer Science - Information Technology Dec 2020

GPA: 3.16

Work Experience

Customer Service Associate, Wawa, Jackson, NJ Feb 2016 - Aug 2019

●Politely Greet Customers and their concerns in person or via telephone

●Put away back orders on delivery nights and communicated inventory to management.

●Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

●Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

●Maintained cleanliness and presentation of stock room, product cooler, and production floor.

●Built long-term customer relationships and advised customers on purchases and promotions.

●Organized store merchandise racks by size, style and color to promote a visually appealing environment.

Customer Service Associate, Dunkin’ Donuts, Jackson, NJ Nov 2015 - Feb 2016

●Greeted customers entering the store to ascertain what each customer wanted or needed

●Politely assisted customers in person and via telephone.

●Provided an elevated customer experience to generate loyal customers

●Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Ride Operator, Six Flags Great Adventure, Jackson, NJ Aug 2014 - Dec 2015

●Performed Safety Checks on Rides before operation

●Assisted Customers with navigating the parks, food locations, bathrooms, etc.

●Investigated and resolved customer inquiries and complaints in timely and empathetic manner.

●Maintained cleanliness and presentation of ride areas.

Volunteer Experience

Student Volunteer, Centrastate Healthcare, Freehold, NJ Aug - Dec 2014

Campus Involvement

Club Member, Kutztown Technology Association(KTA), Kutztown, PA Sep 2019 - Present

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