Resume

NAME: Dharmendra Singh

CONTACT NO:- 980-***-****

EMAIL ID: adh689@r.postjobfree.com.

CAREER OBJECTIVE :

To give my best in my professional pursuit for overall benefit and growth of the company that serve by facing the challenges will show my quality and gain valued experiences.

ACADEMIC QUALIFICATION :

•Graduation B.A, from C.S.J.M. University Kanpur in 2008 with 52%.

•12th from U.P. Board in 2004 with 57%.

•10th from U.P. Board in 2002 with 50%.

PROFESSIONAL QUALIFICATION :

•Completed HARDWARE AND NETWORKING COURSE from JETKING KANPUR.

TECHNICAL SKILLS :

I Possess the following technical skills :-

•Assembling of Thick and Thin clients PC.

•Citrix end user support and Dell wyse remote configuration.

•Installation and Troubleshooting of software and hardware devices.

•Installation and Troubleshooting of Operating system.

•Configuration of Domain and Workgroup.

•Installing, configuring and manage computer network.

•Installation and configuration of wireless access point.

•Knowledge about HPSM & ITSM Ticketingtools.

STRENTHS:

•Good decision maker and patience.

•Adaptive to working environment.

WORKING EXPERIENCE:

●CMS Infosystem outsourceby Dominant Systems Pvt.Ltd as a post of Trainee Service Associate from 1-Nov-2012 to 15-Oct-2014

●Wipro Infotech outsourceby Vayam Infosolution as a post of Desktop support engineer from 26-Oct-2016 to 12- Dec-2017

●IDC Technologies as a post of Desktop support engineer from 20-Dec-2017 to 4-Mar-2019

●Concentrix Daksh Pvt.Ltd outsource by Ixora global services from 2-May to 8-Sep-2019.

●Wipro Technologies outsourceby Vayam Infosolution as a post of Desktop support engineer from 30-Dec-2019 to 29- Oct-2020.(Client location Glenmark Pharmaceutical Baddi)

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●Job responsibilities in Vayam,IDC & Concentrix Daksh Private Limited:

•Handled and Maintained computer networks, assembling hardware, install all types of software.

•ID creation as administrator of QC Instrument and Shubham & Antares machine.

•Handled and working HPLC, UPLC, Standalone PC and Track N Trace Machine.

•Knowledge of Incident Request Management and Service Request Management.

•Working knowledge on HPSM & ITSM Tool.

•Analyze and resolve hardware/ software/applications related problem onsite or remote operational mode.

•Ensuring AV signature and Windows Patches Update and kept up to date on Desktop and Laptops.

•Support and maintain building infrastructure like Desktops, Laptops,VC Rooms,Server Room,Environment Manager and WB Meeting Room.

•Configure pop, imap, mapi in various mail client as ms outlook 2007/2010/2013/2016, windows mail, outlook express and troubleshoot.

•Redirect problems to correct stakeholders to minimize the delay in resolution.

•Troubleshoot Desktop,Laptop related issues of windows XP, Windows 7/8/10 also installation.

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PERSONAL DETAILS:

NAME - Dharmendra Singh

D.O.B - 11/06/1987

PERMANENT ADD - Village – Khanpur Post – Rewari

District – Fatehpur Pin Code - 212664

Utter Pradesh

FATHER’S NAME - Mr. Rajwant Singh.

MARITAL STATUS - Single

NATIONALITY - Indian.

LANGUAGES:

•Hindi & English

DECLARATION:

I hereby declare that all the information provided here in are correct

to the best of my knowledge and belief.

Place- ( DHARMENDRA SINGH )

Date -

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