Latonya M. Hughes

Murfreesboro, TN *****

adh67v@r.postjobfree.com

linkedin.com/in/Latonya Hughes

615-***-****

Experience

Summary:

Motivated Business Analyst seeking an opportunity to grow while utilizing expertise in:

• Development and documentation of business process flows

• UAT testing

• Acting as liaison between end users, stakeholders and development teams during implementation and go-lives

• Relationship building between stakeholders, users, analysts and executives

• Coordination and facilitation between teams to discuss plan of action for project completion

• Applying analytical & logical principles to meet business goals • Extensive healthcare domain work experience

Sarah Cannon

Product Analyst March 2020- July 2020

●Identified product and process gaps and helped lead enhancement efforts focused on the Financial and Clinical Research aspects of the business

●Collaborated with business owners to determine technology needs and translates those needs into system requirements and design specifications

●Worked with IT leadership in the preparation of system development artifacts such as requirements, analysis, process flow and design system documentation including user guides and system administration procedures for portal and workflow applications

●Worked closely with enterprise and site users to ensure software usage optimization

●Identified opportunities to streamline operations and enhance service delivery

●Provided tier 2 customer support to the end users

●Took ownership of responsibilities, working individually or with teams to accomplish goals

●Ability to multitask, gave various task assignments, assisted management in prioritization of tasks

●Worked with all departments throughout the product delivery cycle to ensure project dates are met and ensure timely completion of Product Analyst deliverables

Corizon Health

Business System Analyst September 2018 – February 2020

●Correctional healthcare environment with ongoing support for resolution of system analysis on multiple Electronic Health Records (EHRs) such as eOMIS, HCS EHR, Epic, and NextGen

●Meet with stakeholders, decision makers, & end users to define business & operational requirements

●Document existing business processes to define business activity for development of procedures and models

●Go live to train on system upgrades, input, and change the way business flows for a more efficient outcome

●Plan, design, develop, and launch business process flows and functional requirements of business.

●Ensure high levels of performance, availability, sustainability and security

Execu Train of Kentucky (Knoxville, TN)

Referral Lead Trainer/ Cerner Front CPM Support May 2016 - September 2018

●ATE (At-The-Elbow) support and point of contact for all escalation’s front office and referrals.

●Perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds

●Deliver solution configuration and end-user training that drives adoption and satisfaction

●Excellent client-facing and internal communication and presentation skills.

●Work with applications developers to isolate and solve design problems encountered during testing and implementation stages.

●Collaborated with management to identify company training needs

●Scheduled appropriate training sessions

●Facilitated classroom training for front office staff, nurses, and providers

●Developed and maintain specific training materials associated with training programs for clinical software and related systems and processes

●Go-Live Activation support to front staff and nurses providing excellent customer service using the new system and troubleshooting to resolutions

DXC Technology- Nashville, TN

Quality Analyst January 2018 – June 2018

●Promoted quality throughout the company. Implemented and leveraged the Quality Management System (QMS) at all levels of the organization.

●Evaluated strategies, policies, processes and procedures as part of the management system.

●Analyzed data identifies trends and use statistics ensuring the processes meet the company business and the customer needs.

●Provided feedback to Revenue Cycle Management and Operations regarding training

●Reviewed audit and assessment results to identify trends and issues, perform root cause analysis, develop recommendations for resolution

●Communicated product and process issue analysis to stakeholders; implements specified changes to product or process to improve quality and minimize risk of failure

XO Communications – Nashville, TN

Project Manager IV/ Rev Cycle Supervisor Trainer January 2015- August 2017

●Implemented activities of projects/programs to ensure that project/program goals are accomplished within the designated time frame and parameters. Oversees the project/program lifecycle which includes prioritization of change requests, developing business requirements, creating test plans, end user communications and successful implementations.

●Managed established project plan, taking into consideration deadlines, resources, costs and timing when making changes and decisions

●Developed extensive documentation, which may include business requirements, reporting and work order requests

●Planned and implemented an effective curriculum

●Developed monitoring systems to ensure that all employees are performing job responsibilities according to training

●Collaborated with management and cross-functional teams to develop, implement and provide regular updates for activities and initiatives involved in the project or program plan

●Provided feedback to Revenue Cycle Management and Operations regarding training

●Worked closely with cross-functional teams to resolve project issues to optimize results while minimizing project costs

Cognosante- NASHVILLE, TN

Quality Assurance analyst Dec 2013- Dec 2014

● Provided ownership and accountability for assigned testing. Communicated progress and risk associated with milestones to management.

●Designed and implemented automated processes demonstrating excellent problem-solving skills and keen attention to detail. As a result, up to 500 calls could be handled and answered within the first 10 seconds

●Facilitated in-house and offsite activities, like presentations job simulations and role playing exercises

●Developed, maintained and executed test cases; ensuring the quality and stability of the system throughout the project.

●Completed complex medical appeals within the Affordable Care Act. Managed inquiries and customer escalations; resolved issues to the satisfaction of TennCare stakeholders.

Comdata – Brentwood, TN

Credit Risk Analyst/ Corporate Trainer June 2008- July 2013

●Reviewed, verified, and approved LOC and Bonds for new accounts in accordance with Comdata credit policies, Claim LOC and Bonds if not renewed by the expiration date.

●Claimed collateral when directed by Credit & Collections Management or if the collateral has not been renewed timely

●Assisted Sales and Customer Relations group with questions regarding LOC, Bonds, and other collateral

●Reviewed financial statements to determine reserve needed; adjusted reserve to obtain specified ratio to liabilities

●Facilitated group training on location classroom, web meeting, or customer sites

●Provided support before, during and after implementation for Analyst, Implementation Specialist and Project Managers as needed

●Operated as relationship advocate for customer issues and resolutions. Oversaw client profile maintenance such as payment modifications, billing cycle changes, and credit limit increases.

Education

Columbia Southern University

Bachelor’s Degree, Business Administration

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