Service Representative Back Office

Name: SHUBHAM TIWARI

Address: RZD-** MAHAVIR VIHAR DAWARKA SEC-1 NEW DELHI

1100075

Contact No.: 852-***-****,885*******

Email –ID: *************.******@*****.***

CAREER OBJECTIVE-:

Highly Gifted Airline Customer Service Representative with huge background in working in a fast-paced airport environment and responsible for a variety of tasks at the airport involving passenger contact/support and operational duties.

JOB PROFILE & RESPONSIBILITIES-:

As an airline customer service agent I oversee the check-in operations of all assigned flights during a scheduled work shift.

I do check in on counters visa checks.

Attend passengers’ queries regarding Seat Availabilities and best possible connection in delay flight so also for Re-booking .Accomplish back office allocation like PNR update, Stats, and maintain daily official mails.

Boarding control contact with load control manages the final flight and sends flight before time.

TRAINING PROGRAMME-:

DGR TRAINGING

OVER THE WINGS TRAINING

BHS TRAINING

SOFT SKILLS

ISAGO TRAINING

ABSTRAC

GULF & SCHNEGEN VISA TRAINING

PASSPORT FEATURES TRAINING

PROFESSIONAL EXPERIENCE-:

Oman airlines

09 month working as a customer service agent in bird worldwide flight services ground handling for Oman airlines.

Working experience in sabre system in Oman airlines as I can do check in boarding reservation part baggage part.

Jet airways

3 Years working experience as customer service agent in ground handling.

Meet and Assist.

Got experienced in Mishandled baggage services Department.Boarding gate,AVI,STREACHER,OFFLOADING

ACADEMIC QUALIFICATION-:

Graduated In B.A from MOTILAL NEHRU COLLEGUE,(DELHI University) Batch 2011-2016 SCORED 62%

12th from CBSE BOARD 62%

10th from CBSE BOARD 70%

TECHNICAL QUALIFICATION-:

Possess working knowledge, can work on MS-word, PowerPoint, Internet

SABRE operating system knowledge

SKILLS-:

Competent IT skills; good working knowledge of applicable software applications such as Microsoft Word and Excel. Knowledge and experience in sabre.

Excellent time management, investigative and research skills.

Good communication skills, both written and verbal.

Strong organizational skills.

A working style that is team oriented and flexible and the ability to handle pressure.

PERSONAL DETAILS-:

Date of Birth : 26 JANUARY 1994

Languages Know : English and Hindi

Nationality : Indian

RELIGION : HINDU

MARITAL STATUS : MARRIED

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