PAUL GLORIA SENA

+234**********, +234**********

**, ****** ******, ******* ***** Way, Ajao Estate, Anthony Village, Lagos.

adh5vz@r.postjobfree.com

Objective

I am a motivated and ambition individual with a passion to invest in an enduring legacy and seeking self-development, advancement, improvement and influencing team members for organizational performance while enjoying job satisfaction. To work with existing staff and facilities, creating and executing project work, plan, strive for excellence and precision at all times, creating a good working relationship with other staffs so as to achieve the organization goals, while saving time and cost for the organization.

Skills and Capabilities

●Information Technology Skills: MS Office (Word, Excel, PowerPoint, Access).

●Basic Skills: Listening, Reading, Writing, Speaking

●Thinking Skill: Innovative, Creative, efficient and Productive

●Resource Management Skill: Risk Management, Time Management, Workplace Management

●Interpersonal Skill: Strong ability to communicate and interact successfully and efficiently with colleagues.

●Leadership Skill: Planning, Leading, Controlling, Organising and Execution of Events.

●Marketing Skill

●Decision Making Skill

Professional Certification

Certificate in Health Safety and Environment Level 1, 2 & 3

Experience

NIELSEN NIGERIA 2020

Position: Customer Service Representative

Responsibilities

●I called customers by conducting telephonic interviews, carrying out customers satisfaction surveys with them, knowing their opinions on various brands, goods and services.

●I delivered exceptional customer experience through verbal, written or digital communications and interactions.

●Pro-active with customer requests in terms of follow up and escalation.

●I utilised established processes and procedures to facilitate smooth day to day operations.

NATIONAL YOUTH SERVICE CORPS 2018-2019

Ministry of Environment Secretariat, Oke Mosan, Abeokuta

Position: Secretary

Responsibilities

●I attended to general clerical duties including photocopies and mailing.

●I maintained the electronic and hard copy filling system

●I handled request for information and data

●I updated paper works and documents of new and old staffs.

●I provided reports with respect to meetings and events when necessary.

●I maintained supply inventories and office equipments.

POSH AND SASSY 2017-2018

Position: Online Sales Representative

Responsibilities

●I delivered exceptional customer experience through verbal, written or digital communications and interactions.

●I strived towards first time resolution and take ownership of all customer requests that come through to the organisation.

●Pro-active with customer requests in terms of follow up and escalation.

●I utilised established processes and procedures to facilitate smooth day to day operations.

●I demonstrated creativity and initiative to increase performance of the organization

●I accurately signs up, checks in, and rings out customers for their appointments, services and products

●I provided the correct information on all services and activities for all customers in person or over the telephone

LAVISHTRY EVENTS, VICTORIA ISLAND 2016

Position: Hostess

Responsibilities

●I attended to guests where necessary

●I made guests feel comfortable.

●I assessed the dining room for guests.

●I escorted guests to available or defined dining table.

Education

University of Lagos, Akoka, Lagos State 2014 – 2018

Bachelor of Science (B. Sc.), Chemistry

University of Lagos, Akoka, Lagos State 2013 – 2014

Diploma in Chemistry

Army Cantonment Secondary School, Ikeja, Lagos State 2006 – 2011

Secondary Leaving School Certificate (W.A.S.S.C.E)

St Francis Nursery & Primary School, Maryland, Lagos 2000 – 2006

First School Leaving Certificate

Volunteering, and Leadership

INEC ADHOC STAFF, ABEOKUTA 2019

Personal Data

●Date of Birth: 10th February, 1994

●Nationality: Nigeria

●Languages Spoken: English, Yoruba, and Pidgin

●Sex: Female

●State of Origin: Lagos

●Local Government Area: Badagry Central

●Marital Status: Single

Interest

●Entertainment: I love reading, watching Movies and listening to music for relaxation

●Cooking

●Networking: I enjoy travelling and meeting people and increasing my network of friends.

References

Blessing O. Alana

Robert Johnson Nigeria Limited

Group Head Marketing

adh5vz@r.postjobfree.com

080********

Aimuemojie Love Oseremen

Access Bank Plc.

Team Member Agency Banking.

Retail Banking Division.

adh5vz@r.postjobfree.com

080********

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