Service Representative Customer
Resume:
Curriculum Vitea
Personal Information:
Name: Mark B. Tenero
Date of Birth: 03/24/89
Nationality: Filipino
Marital Status: single
Contact Phone: +639*********
Email Address: **************@*****.***
Address: E.B.Magalona, Philippines
Professional abilities:
Excellent verbal and written communication skill, with an eye for detail.
Ability to handle problem, situation and make responsible decision.
Easy to get along with people.
Ability to understand new system and its applications.
Ready for a shifting schedule working hours.
Extremely productive in high volume and high stress environment.
Technical skills:
Knowledgeable in basic operating system like Microsoft office(Word, Excel, PowerPoint).
Literate in operating and troubleshooting computers.
Can perform upgrade of programs in existing computer system.
Computer program installation and reformatting.
Can perform computer assemble.
Can perform quality inspection.
Educational Summary:
Course:
Took up Bachelor of Science in Industrial Technology, Major in Electronics Technology.
School:
Carlos Hilado Memorial State College, Talisay City, Negros Occidental (2006-2010)
Employment History:
Company:
1.ROHM Electronics Phil. Under PIPOLS SYNERGY MANAGEMENT SERVICES INC.
(August 5, 2010 to January 5, 2011)
R0HM Electronics Phil.
People’s Technology Complex, Carmona Cavite, Phil.
Pipols Synergy Management Inc.
2nd flr, Elizabeth Center Building, National Road, Putatan, Muntinlupa
2.Worked as a Customer Service Representative for AT&T at CONVERGYS Philippines Service Corp.
(August 28, 2012 to December 28, 2012)
UP-Ayala Land Techno Hub, UP North Science & Technology Park
UP Diliman, Commonwealth Avenue, Quezon City, Philippines
3.Worked as a Customer Service Representative for AT&T at Startek Philippines
(January 21, 2013 up to August 21, 2014)
Startek Philippines, Ortigas Branch
4/F Eton Corinthian Cyberpod Building, Ortigas Avenue
Corner EDSA Quezon City
Philippines 1600
Worked as a Retail Manager at H3 International PNG Limited. Stationery Shop, Chicken Express Fast Food, and Holiday Coffee Shop. All Stores are under H3 International PNG Limited.
( May 15, 2015 to October 25, 2017 )
2nd floor JRH Building, Gumur Service Station. Williams Road. Kokopo. East New Britain, PNG
Worked as a Customer Service Consultant at Eperformax Contact Centers and BPO handling EBAY North America
(March 16, 2018 to February 23, 2019)
JY Square IT Center 1&3, Salinas Drive, Lahug, Cebu City 60000
Worked as a Customer Service Representative at EXL Services Philippines Inc.
(May 20, 2019 to February 29, 2020)
10th Floor, 2 Quad Building, Cardinal Rosales Avenue Corner Sumilon Road, Cebu
Business Park, Cebu City 6000 Philippines
www.exlservice.com
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