Quen T. Curry
Dedicated analytical professional with 5+ years of experience in generating and analyzing data reports for management. More than 15 years of experience with managing team members. Effectively manage multiple, high priority projects and takes pride in providing exemplary customer service.
Auditing and utilization review
Create and submit reports to the relevant department heads and management
Team building skills
Ability to make critical decisions while ensuing company procedures
Build internal/external relationships through exceptional customer service
Proficiency in MS Word, Excel, Pivot Table, PowerPoint, Outlook and SQL
Excellent management & time management skills
Bachelor of Science, Major in Business Administration – SHORTER UNIVERSITY
Associate Degree, Business Administration – GEORGIA PERIMETER COLLEGE
LOGISTICARE SOLUTIONS – Atlanta, Georgia
Utilization Analyst – 2015 to Present
Promote accuracy, accountability, and efficiency within the utilization processes for LogistiCare’s operations center nationally.
Utilize analytical tools to identify trends in cost, inefficiencies, and errors.
Identify process improvements for utilization and cost-effectiveness of transportation services provided.
Develop and present data analysis, trends, and solutions from SQL queries to external and internal clients.
Create SQL queries to produce ad hock reports for several different departments.
Review and revise the efficiency standards and utilization process to correlate with conclusions from utilization data analysis, client contacts, and industry best practices.
Coordinate monthly utilization process by retrieving claims and utilization data from each operations center and auditing processed claims against utilization reports.
Strong attention to detail, critical thinking skills, and project management skills with the ability to manage multiple projects and tasks
LOGISTICARE SOLUTIONS – Atlanta, Georgia
Claims Department Supervisor - 2000 to 2015
Supervises the daily functions of the claims department, to include handling commercial provider claims, client reimbursements and funds distributions.
Manages a team of 35 claims processors to ensure timely processing of transportation provider claims and to meet operation and industry standards.
Mentors, coaches and evaluates staff performance.
Conducts Quality Assurance Department audits and manages fraud and abuse levels.
Develops and implements department policies and procedures related to claims-specific functions.
Prepares, tracks and processes over 1,000 Accounts Receivable Invoices from 11 states, totaling more than $5 million monthly.
Provides customer service support to subcontractors and maintains a positive working relationship with external and internal customers.
FIRST AMERICAN RENTAL – Lithonia, GA
Sales Associate/Account Manager - 1997 to 2000
Solicited new business through assigned marketing techniques
Established and maintained good working relationships with existing vendors and customers.
Successfully collected on delinquent accounts while meeting unit and collection goals of 95%.
Processed applications and qualified customers related to the daily administration of the store.
TACO BELL –Covington, Georgia
Assistant Manager – (1995 to 1997)
In the absence of the General Manager, provided leadership to ensure the restaurant’s consistent operations and quality standards.
Assisted in profit and loss management by following cash control/security procedures, maintained inventory and managed labor, reviewed financial reports and to facilitate making sound financial judgment and taking the appropriate action.
Ensured compliance with Occupational Safety and Health Act provisions, local health and safety codes and company safety and security for compliance.
Assisted Restaurant Manager in recruiting, interviewing and hiring team members.
People management: Motivated and encouraged staff to achieve targets; and coordinated staff schedules.
Assisted in the completion and timely execution of corporate and local marketing plans.
Financial management: planned and worked to exceed budget forecasts, maximized profits and achieved sales targets set by Corporate Office; administered payrolls.
Ensured high standards of customer service are observed at all times by implementing, and instilling in my team corporate policies, procedures, and ethics.
Provided the daily administration of the store
Quickly resolved customer complaints and conflicts.
Provided upon request