Eugenia Olshansky

*** ******* **. ***. ** Riverdale, NY 10463

917-***-**** adh5pf@r.postjobfree.com

Billing Manager

Highlights

Responsible for the management and supervision of a team of five employees in the completion of daily tasks

Strong technical and systems skills; ability to use technology effectively to create process improvements

High level of business acumen; ability to assess information, anticipate issues, and implement effective decisions

Strong organizational skills and an ability to manage large amounts of paper and electronic data

Ability to organize, plan, and multi-task work activities and meet deadlines in a high- pressure environment

Excellent verbal and written communication skills; ability to present ideas clearly and concisely

Professional Experience

Kobre & Kim LLP June 2018 – August 2020

Billing Manager

Manage and develop a team of Billing Specialists, including some that work remotely

Develop strategies to streamline and automate customized billing processes, including the development of custom reports as well as enhanced management reporting, metrics and creative analytics

Provide budgeting, forecasting and ad hoc reporting to CEO, Founding Partners and clients

Identify opportunities to streamline the billing and collection process, with the goal of reducing partner time spent on administrative processes

Identify issues and recommend solutions, ensuring that the firm’s invoices are prepared accurately and on a timely basis

Serve as primary point of contact for all Partner inquiries, ensuring that all requests are addressed timely, and escalating potential issues when appropriate

Ensure that all billing and collection policies and procedures are executed by the team

Provide timely information on billing, collections, write-offs and discounts to the Director of Client Operations

Ensure standard rates are properly applied and that any exception rates are properly authorized

Maintain records in accordance with applicable laws and firm policy

Ensure team’s timely invoice submission to clients based on agreed upon timelines

Oversee electronic billing process with e-vendors and new third-party vendors, and resolve rejections or reductions from third party vendor’s submissions on a timely basis

Coordinate with the Collections Manager to address invoicing procedures and disputes

Work closely with management to ensure that all client billing protocols are met to specification

Respond to billing inquiries by researching and resolving billing issues and escalating as needed

Responsible for strategy formation, planning and projects as determined by firm management

Conduct staff performance reviews

Accomplishment: Introduced eBillingHub to the firm and implemented the use of eHub by all billing and collection teams as well as account managers with the support of the 3E Administrator; continue to provide training as needed and act as an administrator of the site

Hogan Lovells US LLP February 2016 – May 2018

Senior Billing Coordinator

Compiled and processed a high volume of attorney bills to clients; edit draft invoices based on Partners’ mark-ups

Investigated appropriateness of where entries should be billed

Verified client specific rate accommodations and applied approved discounts to the face of the invoices; tracked volume discounts based on thresholds reached; pulled back-up of costs to include with final invoices based on a client’s billing requirements; processed write-offs in accordance with firm policies and procedures

Executed complex bills, such as multiple discounts by matter, split party, and multi-payor billing

Prepared electronic bills and submitted via eHub or electronic third party e-billing systems such as CounselLink, Serengeti, Tymetrix360, Ascent (DoeLEGAL), Passport, and Collaborati

Tracked status of bills submitted, identify issues, and work to address rejections and reductions as they arise

Ensured compliance with clients’ e-billing needs through a combination of client meetings and Outside Counsel Guideline review; implemented changes proactively to ensure seamless, constantly improving service

Ensured proper setup of matters, including timekeepers, rates, budgets, task and activity codes, and other billing data elements; resolved invoice rejections through a combination of client collaboration and internal training

Provided assistance to Partners and clients regarding outstanding and/or short paid invoices

Prepared reports for assigned Partners; reviewed and updated comments for reports distributed to the Finance Committee

Attended weekly management meetings to review unbilled matter comments, matter on-accounts, and e-billing issues

Reviewed Billing Information Memos for misallocated time and ensure time entries are in accordance with client policy

Maintained and entered status updates in firm’s collection database

Accomplishment: Assisted with testing, implementation, and documentation during firm’s transition from Elite to 3E as part of the firm’s Advance Users Team; make recommendations to billing methods and procedures when necessary

Cyruli Shanks Hart & Zizmor LLP April 2008 – January 2016

Full Charge Bookkeeper / Billing Coordinator

Managerial Responsibilities:

Supervised and managed a team of five employees in the completion of daily tasks

Managed and trained personnel on all aspects of billing, collections, A/P, and A/R procedures

Responsible for interviewing, hiring, and training staff members, scheduling vacation requests, evaluating performance, and conducting yearly performance evaluations of assigned staff

Maintained active lines of communication between departments and with attorneys to resolve billing issues, and provided effective feedback and problem resolution

Billing and Accounting Responsibilities:

Coordinated all aspects of billing for attorneys and clients in accordance with policies and procedures; prepared billing narratives and bill drafts in accordance with Partner instructions; prepared final invoices for transmittal to clients

Acted as a liaison between billing attorneys and billing secretaries with the billing staff

Responded to internal and external inquiries in a timely manner

Oversaw Profit Sharing/401(k) Plan Administration, Professional Liability, General Business, Health, Disability, Flexible Spending, Dental, and Life Insurance

Submitted invoices to e-billing systems such as Serengeti Tracker and DataCert, based on clients’ instructions

Maintained and disseminated information on special client time reporting and billing requirements

Prepared electronic bills in LEDES (Legal Electronic Data Exchange Standard) format using TaskBill Tabs3

Updated monthly reminder memos for distribution by department target date and follow-up reminder memo responses, including sending reminder letters, preparing A/R write-offs, and providing back-up and/or additional information

Reviewed, updated, and analyzed daily, monthly, and quarterly reports; processed all A/P (both billable and non-billable) in an accurate and timely manner with proper descriptions, and verified appropriate approvals and charges

Monitored and reviewed weekly collection reports; worked on alternative payment arrangements such as payment schedules; tracked collections efforts and responded to requests regarding account information and/or analysis

Interacted with clients and attorneys regarding issues such as invoicing and payment plans

Coordinated transition to a new 401K provider and ADP TotalSource program by providing all proper paperwork

Processed weekly payroll through ADP TotalSource and prepared 401K spreadsheets for the retirement plan provider; facilitated breakdown and coding of overhead expenses

Prepared monthly corporate credit card and bank accounts reconciliations; verified and processed wire transfers

Verified and processed expense reports ensuring proper documentation is provided

Additional Experience

YellowJacket Software, Inc. Bookkeeper/Office Manager (2005 – 2008)

Stan Adler Associates Office Manager/Assistant Bookkeeper (2003 – 2005)

Credit Promotion Network Assistant Office Manager/Executive Assistant (1998 – 2003)

Education

Manhattan College – Riverdale, NY

Bachelor’s Degree: Business Administration/Management (2001)

SKILLS

Advanced Knowledge of Microsoft Office Suite, Elite Enterprise, Elite 3E, TABs 3, eHub, Serengeti Tracker, Tymetrix360, Ascent, CounselLink, Corridor, Datacert/Passport, QuickBooks Pro, Quicken 2009; Knowledge of ADP TotalSource; Russian fluency

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