Customer Service
Resume:
Kamya Sherol
***, ***** **, **** ****** Singh Marg, Near GPO, Connaught
Place, New Delhi 110001
***************@*****.***
O B J E C T I V E
• Actively seeking a customer service position, where I can optimize my problem solving and organisational skills that will contribute to increase customer satisfaction. Willing to utilise my multitasking skills to my team
• To get a challenging role of cabin crew member where I can utilize my skills and experience and give a satisfactory service to the customer.
E D U C ATION
• Professionals in Airline and Airport Management (PAAM) from Avalon Business School, Visakhapatnam, Andhra Pradesh, India in 2015
• 12th with Commerce Stream from Kendriya Vidyalaya, INS Valsura, Jamnagar, Gujarat, India in 2014
• 10th from Kendriya Vidyalaya, INS Valsura, Jamnagar, Gujarat, India in 2012 E X P E R I E N C E
Cabin Crew Air India
Dec 2019 – Till date
• Trainee for Air Bus 320
Cabin Crew Jet Airways
03 Jun 2016 – Apr 2019
• Trained for Air Bus 330.
• Trained for Boeing Aircraft.
• Trained For ATR Aircraft.
• Well Trained for Automated External Defibrillator, Aviation Security Regulations, Dangerous Goods Regulations, Fire drills, Ditching Drills, Onboard First aid Procedures, Slide drills & Safety emergency procedures.
Kamya Sherol
Page 2
Ground Staff Spice jet Airline
Jul 2015 – Jan 2016
• Assisted Customers for all queries, bookings, Check in, Boarding & baggage.
• Assisted staff in carrying out security checks as and when the situation arises.
• Delivered high levels of customer service to passengers and those travelling through the airport
S K I L L S & A B I L I T I E S
• Polite & Humble.
• Easily mingle with small kids onboard flight.
• Good in working with passengers from different cultures & backgrounds.
• Good team management and handling large group of people at once.
• Capable of dealing with difficult passengers & situations politely but firmly. P E R S O N A L D E T A I L S
• Father’s Name - Prakash Sherol
• Date of Birth - 23 Oct 1996
• Gender - Female
• Height - 165 cm
• Religion - Christian
• Nationality - Indian
• Language known - English, Hindi
• Permanent Address - Pkt-Q-419, Dilshad Garden,Shahdra,Delhi-110095
Contact this candidate