HARSH KHANNA

Phone: 788-***-****

Email: adh5m8@r.postjobfree.com

Address: F-202 Mona Greens 2, Gazipur Road, Zirakpur, 140603 (IN)

PROFESSIONAL SUMMARY

Enthusiastic and ambitious Process specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

EMPLOYMENT HISTORY

Dec. 2014 – Mar. 2016 Chandigarh

Analyst, Eclerx (Agilyst)

•Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls.

•Prepares and presents audit reports for management to identify the issues and performance.

•Auditing calls based on set parameters and CTQ's.

•Identify and give insights to agent shortcomings in soft skills and process knowledge.

•Online/offline monitoring of agent calls to audit and scrutinize.

May. 2011 – Jun. 2013 Noida, Uttar Pradesh

Analyst, I Energizer Inc.

•Resolve customer complaints or answer customers' questions regarding policies and procedures.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Ensure the clients that the account would be terminated or suspended in case if there is use of extremely offensive and insulting words during the play.

EDUCATION

Jun. 2014

Bachelor of Commerce: Commerce

Delhi University - New Delhi, New Delhi

Jun. 2019

Bachelor of Laws: Law

Chaudhury Charan Singh University, Meerut

SKILLS

CRM Software’s (ACSR, Remedy, Salesforce)

Product Knowledge

Active Listening

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