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Employee Relations Training

Miami, FL
November 26, 2020

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Isabel Touchette



Experienced HR professional with extensive knowledge in creating a culture of employee engagement and retention, talent and management development with Human Capital and training programs aligned to the business and organizational objectives. Trusted HR advisor to management.


MARCH 2018 – MARCH 2020

Conviva Care Solutions, (Humana subsidiary) Miami, FL – HR Business Partner for Florida and Texas.

●Responsible for managing the Talent Acquisition and recruitment process for exempt and non-exempt positions for the Florida and Texas markets to include conducting behavioral and panel interviews.

●Collaborated with senior management in the delivery and facilitation of performance management and talent development in such areas as annual performances, talent calibrations, customer service, behavioral interviewing, change management, HR and leadership training.

● Partnered with leaders in creating job descriptions as well as role scoping and mapping while determining appropriate salary ranges.

●Executed and succeeded in the HR integration of 5 different brands into one Care Delivery model.

●Acted as internal HR Consultant for Market VPS in aligning all HR programs, policies and initiates to support onboarding, talent acquisition and development, training, benefits, compensation, performance and employee relations.

●Handled complex HR investigations and successfully provided proper course of action.

●Conducted exit interviews and collected appropriate data for management.

●Worked closely with the benefits department in managing FMLA and other leaves of absence.

●Represented organization in unemployment hearings and wrongful termination EEOC cases.

●Managed workers compensation and OSHA processes.

●Partnered with the benefits department during open enrollment and assisted department with well-being initiatives and selecting well being mentors for the care delivery organization.

●Collaborated with HR analytics in creating reports on turnover, work force planning and reductions in force.


HUMANA, Care Delivery Segment, Miami, FL – HR Business Partner

●Strategic HR Partner responsible for integrating 3 Care Delivery brands into one clinical model.

●Co facilitated change management courses, calibration, succession planning, behavioral interviewing and HR modules for leaders and associates as they integrated into the new care clinical and delivery model.

●Partnered with HR functional such as benefits, compensation, learning and development and talent acquisition in implementing compensation strategies, STAR awards recognition program, talent acquisition and retention, onboarding, benefits, training, employee engagement and associate and management development.

●Supported an employee population of 3000 in Florida and Texas.

●Implemented an employee survey with a 94% of employee satisfaction.


CONTINUCARE Corporation (Acquired by Humana) Miami, FL – Director of Human Resources

●Responsible for full HR cycle to include Talent Acquisition, Onboarding, Training and Development,Employee Relations and Coaching, Compensation, Benefits Administration, 401k, FMLA, Payroll and Workers Compensation/OSHA.

●Managed a staff of 5 while supporting an employee population of 1000.

●Successfully implemented a customer service training program across the organization to ensure patient satisfaction and employee retention.

●Implemented successful compensation plans and incentive strategies across the organization.

●Created employee survey across the organization resulting in a 93% of employee satisfaction and engagement.

●Developed quarterly and annual employee recognition programs resulting in a positive and engaged corporate culture aligned to our core values of service, quality and collaboration.

●Coordinated annual company picnic as well as other company sponsored events throughout the year.


MERCY HOSPITAL, Miami, FL – HR Generalist

●Responsible for HR cycle to include Talent Acquisition, Employee Relations, Coaching, Training, Talent development and Succession Planning.

●Supported all Med-Surg, Surgical, Orthopedics and ICU segments of the hospital.


BAPTIST HEALTH OF SOUTH FLORIDA, Miami, FL – Senior Nurse Recruiter

●Responsible for full HR Nurse Recruitment and allied health supporting the Med-Surgical, Surgical, Oncology, Orthopedics and ICU segments of the hospital.

●Successfully reduced turnover rates from 12% to 7%.


APRIL 1997 – JUNE 1999

SUNTRUST BANK OF MIAM, N.A, Miami, FL – HR Relationship Manager

●Responsible for full HR cycle to include Talent Acquisition, Employee Relations, Coaching and Training supporting the Retail, Corporate, Private Banking and Trust Sectors.

●Successfully reduced turnover rates from 14%-7%

●Implemented and facilitated various training programs for leaders in the area of performance management and leadership essentials.



Master of Arts, International Development


Bachelor of Arts, International Relations, Minor: Latin American Studies and Economics.

Graduated Magna cum Laude

Languages: Fluency in English, Spanish, intermediate French

HRIS systems knowledge: ADP-Kronos, Taleo, Oracle, People Soft and Lawson.

Other skills knowledge: Microsoft, Word, Excel and PowerPoint.

HR areas of expertise: Labor Relations, Conflict Resolution, Talent Acquisition, Succession Planning, Training, Performance and Change Management.

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