Manager Front Desk
Resume:
Miss Cheriece Elisha
CONTACT
Address:
** ******** ****** ******* **********
4092
Phone:
+27 (0-65-998-****
Email:
******.********@*****.***
LANGUAGES
English-Fluent Afrikaans- Basic
PROFESSIONAL PROFILE
A very quick learner who does not mind spending all available time learning and mastering tasks which she is unfamiliar with.
A true team player and headstrong leader who takes pride in accomplishing tasks well above and beyond the desired requirements. A resourceful individual who always makes the most out of every difficulty and challenge so that the fruit
of the teams labour may be seen.
An outspoken and passion driven individual who has great ambition and takes pride in every task delegated to her.
A versatile person who works hard on her own and works well with others be it in a team or as a leader.
One who is self-motivated and has dedicated most of her life to achieving her schooling and medium term goals.
One who uses criticism constructively and is willing to perform at levels that exceed expectations to benefit the organisation.
Truly diplomatic and tactful in every endeavour.
WORK EXPERIENCE
Quality Administrative Resource, Life Chatsmed Garden Hospital 1 April 2015-31 October 2015
Duties carried out at position:
Monthly statistics trended and provided to the QSSS/IPS.
Coordination of in-service training and meetings to be held.
Receives bundles from all wards and accurate capturing is done and documented in accordance with Life Healthcare’s policies.
Wealth of knowledge displayed and exercised with regards to retrieving information from the Life Gateway.
Accurate capturing of confidential patient details and the patients departmental organisms.
Time management is practised expertly as functions also require myself to be available to assist wards both in Unit Managers offices and in my own department to ensure correct administrative tasks are done for each ward.
Attention to detail is a priority in working in the Quality department as time constraints are ever present, however do not pose a threat to accuracy, due completion or quality of work.
Pride is taken in every task given and completed as in keeping with Life Healthcare’s high standard of professionalism.
An extremely close liaison is held between Ward Managers, Doctors, Ward Secretaries, and nursing staff as well as care givers as I am in close contact with each of the thirteen wards every day.
Interests and Activities
-Youth Leader,
-Fiction and Non- Fiction reading,
-Soduko
-Creative Writing,
-Creative Problem Solving,
-Church work and all church related activities,
-Photography,
-Scrap booking.
A whole host of administrative and non-administrative duties are carried out including dispensing of First Aid Kits, Posters, Vaccines, Questionnaires, etc.
Front Desk Ambassador/Admissions Controller- Life Chatsmed Garden Hospital 1 November 2015- 31 April 2017
Role and Duties:
Assisted senior management with creating and controlling manual receipt book allocation and records
Created new spreadsheets and documents to streamline admissions processes
Played a pivotal role in Building stakeholder relations and improving customer query-response turnaround time
Created and recorded porter control logs and effectively instituted control to minimize complaints
Assisted management with banking during times of urgency due to low staffing and a high number of customers to attend to
Arranged patient files which where archived to be retrieved and delivered to patients and law firms.
Assisted doctors and nurses with sensitive patient information- privacy procedures where always adhered to.
Efficiently provided customers with payment plans, assisted with debt write-off and received payments all whilst manning the front desk.
Health and safety representative of the Patient services department.
I regularly received feedback from stakeholders and members of the community with regards to my excellent assistance, courtesy and empathy shown.
Emails and comment cards regarding my performance and work ethic are available at request.
EDUCATION
Level
Subject
Grade
7
English Home Language
12
7
Accounting
12
7
Business Studies
12
7
Economics
12
7
Life Orientation
12
6
Afrikaans First Additional Language
12
5
Mathematics
12
Institutions:
University of South Africa: January 2015-2019
University of Kwa-Zulu Natal Westville: February 2014- November 2014, Kharwastan Secondary School: January 2009-December 2013,
Depot Road Memorial Primary School: January 2001-December 2008.
University of South Africa-Graduated class of 2020
Modules include:
Quantitative Modelling; English for academic purposes; Introduction to Law; Business management 1A & 1B; Entrepreneurial Law; Commercial Law; Financial Accounting 1&2; Forensic Industrial Psychology; Individual Labour Law; Collective Labour Law; Enrichment, Liability and Estoppel; Insolvency Law; Corporate Governance in Accountancy; Principles of Taxation; Law of Property and Deceased Estates- All passed with Distinctions
ADDITIONAL SKILLS
Database operation: Microsoft Office Access,
Microsoft Word, Excel, Internet File Converter
Email-Singular and group/corporate PowerPoint.
REFERENCES
Hospital Finance Manager at Life Chatsmed Garden Hopsital-031-***-****
Nursing Manager at Life Chatsmed Garden Hopsital: 031-***-**** Patient Services Manager at Life Chatsmed Garden Hospital: 031-***-**** (Mr Ivan Chetty)
QSSS/ IPS at Chatsmed Garden Hospital: 031-***-**** (Logie Raghunan)
Contact this candidate