KUMARAVELU HARDEEPKUMAR

EDUCATION

Durham, NC adh58t@r.postjobfree.com +l 919-***-**** wasdadasd https://www.linkedin.com/in/hardeepkumar91/ Duke University Durham, NC Jan 2019- May 2020

Master of Engineering Management GPA- 3.56/4.00

Relevant coursework:

Management in High-Tech Industries, Managing Product Development, New Opportunities in Big Data, Intellectual Property/Business Law and Entrepreneurship, Marketing, Finance, Sourcing Data for Machine learning Nanyang Technological University Singapore, Singapore Aug 2013 -May 2016 Bachelor of Engineering (Information Engineering & Media) GPA- 3.7/5.00 Relevant coursework:

Data Structures and Algorithm, Object Oriented Programming, Software Engineering, Computer Communications, Marketing for 21st century, Web Design and Technology, Web Application Design, Computer Architecture, Database systems. FORTE

Microsoft Excel/Word/PowerPoint, Windows/Linux/MAC Platforms, Agile Project Management with Scrum, SDLC, C, C++, C#, Java, HTM5, Java Servlet Page, PHP, CSS, Java Script, Hibernate, Angular.js, VBA, JIRA, Splunk, SQL, Unity 3D PROJECTS & COMPETITION

Student Product Founder, Duke Innovation & Entrepreneurship Durham, NC Jan 19

• Prototyping and developing an MVP that helps movie-screenplay-writers write screenplays at an effectively quicker rate using AI while maintaining the quality of the screenplay.

• Interviewed more than 20 different writers to gather insights and knowledge about the customer segment. Custom Application Support Analyst, E Solutions Pvt Ltd-Facebook Singapore, Singapore Jan 2019

• Conducted Internal Permission Audit at Facebook on 400 employees to verify their access and permission level to maintain the security

• Automated the Internal Permission Audit workflow at Facebook which reduced the manhour from 200 to 3 hours.

• Prepared knowledge transfer documents and tutorial videos for the teams to understand the process flow. Student Innovator, Nanyang Technological University Singapore, Singapore Jan 2014

• Designed a hybrid e-learning platform for primary school students that can capture student’s activity (data mining) and save it in SQL database to improve the overall e-learning experience. Project Lead, Nanyang Technological University Singapore, Singapore May 2015

• Developed an E-learning platform that could administer seamless support to students on their journey of learning mathematics.

• Utilized an open source learning platform to provide the fundamental E-learning structure and used Google’s “speech to text” API to convert a professor’s lecture to text in real time, thus making automated transcripts to eradicate unclear verbal pronunciations and grant concise material to students.

• The platform had features and could conduct classes remotely. It can adapt dynamically for each user. Team Lead, Microsoft Imagine Cup Singapore, Singapore Jan 2011

• Brainstormed and created software that assists autistic kids develop brain functions using motor skills. Finalist in Windows 7 Touch Category, Semi - Finalist in Software Design Category & Embedded Category ENGINEERING EXPERIENCE

Custom Application Support Analyst, E Solutions Pvt Ltd-Facebook Singapore, Singapore Jan 2019 - Dec 2019

• Managed the process of support related activities at Facebook which includes prioritization of key tasks and utilizing implemented frameworks. Worked on internal projects to improve customer experience and created content for educating the customers on the system.

System Engineers, Infosys Pvt Ltd Singapore, Singapore Sep 2016 - Jan 2019

• Worked for a multinational diversified financial services company as a level 2 production support to maintain the company’s E-Banking website to improve the quality of the platform for the end-user.

• Analyzed and resolved issues faced by customers via GSNOW-tool while meeting the SLA requirements and timeframe.

• Collaborated and communicated with cross-functional teams to investigate and resolve the client issues by identifying root cause of the problem.

• Implemented operational messages & revised the offline pages on the company’s E-Banking platform during public holidays and mainframe patching/updates to notify the customers. Intern, Ubisoft Pvt Ltd Singapore, Singapore May 2015 - Aug 2015

• Analyzed the game for bugs to improve gameplay and meet the company standards

• Prioritized and triaged tasks based on their impact level though JIRA system to resolve key issues quickly. Performed daily sanity and smoke tests when handing and taking over from overseas team.

• Escalated key concerns and issues during daily standups, sanity, and smoke reports informing producers and the team. LEADERSHIP EXPERIENCE

Corporal First Class, Singapore Armed Forces Singapore, Singapore Aug 2011 – Aug 2013

• Led and trained new recruits to help them transition and taken on new responsibilities required in the army.