Restaurant supervisor

SWAGATA KUNDU

Mobile: +91-824*-***-*** Email: **************@*****.***

LinkedIn: www.linkedin.com/in/swagata-kundu-832705191 Skype ID: swagatakundu1985 SUMMARY

• Service-oriented & energetic professional with nearly seven years of rich experience in the Hospitality Industry with key focus on, Food & Beverage Operations, Customer Relationship Management, Hygiene & Quality Maintenance, Operations Management, Guest Service and Training & Development

• Expert in supervising all operations in the restaurant/department, banquet operations, developing business plan, driving revenue & controlling cost

• Hands-on experience in assisting team in developing lasting relationships with groups to retain business and increase growth

• Dexterous in performing regular investigation and providing all materials and devices to ensure enhancement of better services and discuss about the operational issues

• Good knowledge in maintaining sanitary conditions in all dining, kitchen and bar areas in accordance with state and local regulations, monitoring staff attendance and work ethics

• Demonstrated ability in guiding the guests through the menus while demonstrating thorough knowledge of the food & beverage menus

• Experience in keeping an eye on the details; ensuring customer experience with timely assistance, helpful feedback, and respectful conflict management response

• Skilled at implementing different types of strategies that are related to hotel management for achieving the customer satisfaction

• Basic knowledge in Microsoft system (Word, Excel) knowledge in hotel micros system and IDS

• Adroit at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively

• Possess service-oriented, resourceful, persistent and strong communication/problem-solving skills SKILLS

• Banquet & Restaurant Service • Customer Relationship Management

• Facilities Management

• Food & Beverage Operations • Guest Relation Management • Business Development

• Resource Management • Bar & Inventory Management • Team Management

• Hospitality Management • Safety & Healthy Maintenance • Training & Development EDUCATION

• Bachelors in Hospitality Management from Golden Regency Institute of Hospitality Management under West Bengal University of Technology, India, 2009

GLOBAR EXPOSURE

• Gained exposure to a global culture which include working in Kuwait, UAE, UK WORK EXPERIENCE

Al Mudhaf & Al Kulaib Group, Kuwait May 2019 - Feb 2020 Restaurant Supervisor

• Responsible for the effective operational management of the hotel, achieving and exceeding revenue and guest satisfaction targets, oversee all front and back of the house restaurant operations

• Reviewed customer surveys to develop and implement ways to improve customer service and resolving customer complaints in a professional manner

• Used HRMS system for employee’s evaluation, annual leave, future leave, documents expiry

• Followed corporate strategies and brand standards, whilst meeting employee, guest and owner expectations

• Collaborated with manager to review all employee performance and provide training to increase all performance and monitor all guest requests efficiently

• Provided proper training to the associates about food and beverages knowledge and checking facility is working in compliance with all the safety regulations and codes etc.

• Oversee all stock goods, kitchen supplies, and cleaning products; order accordingly

• Assisted in product quality reviews and assurance of guest satisfaction and provided training regarding personal hygiene

• Handled FMC for purchase order, warehouse order and oversee all inventory activities in a restaurant

• Co-operated Restaurant Manager to make payroll of employees and prepare sales report end of the day Kenilworth Hotel, Kolkata, India Feb 2018 – Mar 2019 Food and Beverage Executive

• Responsible for Customer Relationship Management, Resource Management, Team Management and F & B Operations

• Ensured customers are satisfied, and the workers within the restaurant adhere to the restaurant’s safety/service standards at all times

• Make sure that the restaurant is run in an efficient manner, and also to ensure the quality of food served and cleanliness are of the highest standards

• Carry out maintenance on all restaurant equipment and records and oversee all storage supplies for the restaurant

• Monitored the performance of the employees by conducting training programs for their overall career development

• Handled Food & Beverage, Banquets & Conference and formal dining reservations and coordinating with guests for resolving their concerns/ needs

• Managed all aspects of service management involving ambiance management, in-house banqueting and outdoor catering

PREDEDING EXPERIENCE

Organization Designation Duration

ITC Sonar, Kolkata, India Guest Service Co-coordinator Jan 2016 – May 2016 The Oberoi Hotel, Dubai, U. A. E Food & Beverage Assistant May 2014 – Dec 2015 Mastercook LLC, Dubai, U. A. E Food & Beverage Assistant Jan 2013 – Jan 2014 Whittlebury Hall Hotel & Spa, U. K. Management Trainee Mar 2010 – Jul 2011 The Park Hotel, Kolkata, India Industrial Trainee Dec 2007 – May 2008

• Responded to customer inquiries in a friendly and professional manner and resolved customer complaints/inquiries via mail or phone in a timely and accurate manner

• Provided the highest and most efficient level of hospitality service to the Restaurant guests

• Maintained positive guest, owner and associate relationships and ensured cleanliness, sanitation at the assigned work area

• Maintained high standards of personal appearance and approaching each customer with a positive attitude

• Record transaction/orders in point of sales systems at the time of order

• Documented any observed safety hazards and reported to the management immediately

• Maintained high standards of quality control, hygiene, and health and safety in all areas of the department

• Implemented new techniques to improve the business and stay in the competitive marketplace

• Evaluated customer needs or requirements and respond to all concerns

• Provided all day dining, breakfast, lunch, dinner & tea services to the guests

• Assisted other departments and maintained good working relations and carried out other duties & projects as directed by the Manager

• Performed operations for banquets, dining, café in order to satisfy customer

• Informed customers about the day’s specials regarding menu and setting up tables with linens, silverwares, glasses

• Ensured to motivate and guide the trainees and casual staffs and demonstrated productive pre and post restaurant operations

• Meeting and greeting customers and organizing table reservations

• Taking food and drink orders, and serving food and beverages, process customer bills or payments and collect payments from customers

• Participated in all trainings and upselling techniques and developed the team

• Responsible to maintain cleanliness standards in outlets including knowledge of food handling and hygiene

• Restocking and preparing the workstation for the next shift and performed other duties as assigned by higher management

• Coordinated with team workers to plan events, parties etc.

• Learned hotel’s SOP and completed weekly training with training manager to enhance skills End of Resume

Contact this candidate