Sri Sabarrinathan S

CONTACT INFO

Phone: +919*********

Address: No 1 /T-109 Appar st,

Thirunagar, Jaffarkhanpet,

Chennai

Tamil Nadu, India - 600083

Email: adh4yl@r.postjobfree.com

“I am seeking an opportunity to merge my initiative and enthusiasm with 8+ Years of proficiency, to add value, both to the organization and myself. To aim at expanding my horizons and developing skills in the field of “Information Technology” and to work in a dynamic environment that provides opportunities for my growth.” AREA OF EXPERTISE

System Administration Software Installation Hardware & Networking Technical Support Server Installation Data Management Software Support Network Administration

SYNOPSIS

B.E. Computer Science Engineer, MCSE, Networking and Administration certified along with 8+ years of professional hands-on experience.

Possess practical experience in the plan, design, implementation and support of LAN/WAN, and Microsoft network environment. Strong knowledge in systems administration and systems support. Expertise in medium/large-sized LAN/WAN design/configuration & implementation with wireless network configuration & implementation, strong working knowledge on Wide Area Networks (WANs). Professional hands-on experience in designing cable and wireless networks, structured network cabling such as Shielded Twisted Pair, Unshielded Twisted Pair, coaxial etc., installation and configuration of LAN, WAN and wireless networks with active components such as routers, switches, firewalls, modems, access points etc.

Strong hands-on experience in Windows 2003/2008 server administration with Active Directory, Server Installation and Configuration and hyper-V, Software Routing. Developing and implementing database software in Visual Basic, MS Access, MS SQL Server 2000/2005, Website.

Quick learner with the ability to grasp new technologies, both software and hardware. Proven ability to work under pressure and team environment. Fluent in English, reading, speaking and writing. EXPERIENCE

Clobas Pvt Ltd, Chennai

Support Manager

JUN 2020 TO TILL DATE

Manage a team of Software Support analysts and technicians; act as mentor and coach to team members.

Provide product support to Software Support analysts/technicians Enable support analysts to diagnose and resolve customer problems and educate users on problem resolutions in a prompt, courteous, and professional manner Ensure customer requirements are met with consistently high quality of service Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers, firewalls and switches; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.

Performs routine preventive maintenance on hardware and software.

Identify the need for new software products or enhancements to existing products. Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution

Ensure that each support issue and resolution is adequately documented Periodically review software support log(s); track performance and identify trends, anomalies, and opportunities for improvement.

Assist in the QA process of new iterations of the software Determine which issues require software support and redirect those that do not belong appropriate resolution team,

Providing training to the Administrators, coordinate, & teacher, & Lecture of School, colleges Clobas Education ERP Software product support, Handling Technical issues. Good knowledge of customer relation/retention techniques, product demo, presentation & training skills.

Able to interact confidently with external customers, internal marketing and support team members, and share useful and critical feedback to management team from time to time. Managed a Team size of 8+ Team Members.

Shri Ayyappa Forgings Pvt Ltd, Chennai

System Administrator

MAY 2017 TO JUN 2020

Responsible for front line troubleshooting of service issues and interruption. Maintain system performance by performing system monitoring and analysis, performance tuning; troubleshooting system hardware, software and network operating system (RAID Problems, Routers, Domain Users Policies, Public Folder and Virtual Servers). Responsible for infrastructure standards which will include OS standards, system configuration, high availability, and server virtualization offerings

Manage Recipients Policies, User Objects, Distribution and Security Groups. Installing Configuring Symantec Endpoint Protection.

Design, implement and support all of our Microsoft based applications (including installation, configuration, upgrade, patching, maintenance and monitoring). Created various templates required such as Iso Certificate, stock inventory.

Invoice in tally and GST return GSTR 1, GSTR3B filling. Creating Network Rules, Policies and Access Rules

Monitoring Firewall from Web Filter & Reports Console Backing up, Restoring & Recovering Untangle Firewall Configure Port Forwarding and Filtering

Bandwidth Control Management for Client / Users Pc Handling stock and inventory & GST Filling using Tally ERP software Care Soft Technologies Pvt Ltd, Chennai

Technical Support Engineer - L1

DEC 2015 TO JAN 2017

Installation & configuration of computer hardware operating systems and applications. Maintenance and monitoring of computer networks and systems. Logging the queries of customers and employees.

Analysis of call logs to discover any underlying issues or trends. Diagnosing and solving hardware or software faults. Testing and evaluating new technology.

Performing electrical safety checks on the company’s computer equipment. Responding to call-outs in a timely fashion.

Following instructions, either written or in diagram form, to set up a system or fix a fault. Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems Actively update, maintain and monitor all aspects of computer networks. Install and configure computer systems and applications within the company Respond to customer inquiries and assist in troubleshooting and resolving challenges Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved

Assist management in creating training materials about computer troubleshooting and usage Act as the initial point of contact for all computer and system-related concerns from clients or other employees

Organise and file documentation about warranties and instructional guides for computer hardware Annual based maintenance the all customer system and software(AMC) Shri Ayyappa Forgings Pvt Ltd, Chennai

PC Engineer & Admin

JUN 2012 TO JUNE 2015

Provides excellent customer service to both internal and external customers. Coordinate office activities and operations to secure efficiency and compliance to company policies Supervise administrative staff and divide responsibilities to ensure performance Support Inventory using Tally ERP procedures.

Create and update records and databases with personnel, financial and other data Track stocks of office supplies and place orders when necessary Submit timely reports and prepare presentations/proposals as assign Access Control System Configuration & Management.

TECHNICAL SKILLS

Operating System Windows 2000/XP/7/8.1/10

Office Packages MS Outlook/2000/9/7/10,MS Office

Accounts Packages Tally ERP 9

CERTIFICATIONS

Microsoft Certified Solution Expert

Zoom technologies India Private Ltd, Hyderabad

DEC 2016

Microsoft ID 13874572

Hardware Technician

CMS training Institute, Chennai

NOV 2013

VMware Version 6

RCV Technologies, Hyderabad

JAN 2017 TO MAR 2017

EDUCATION

Meenakshi College of Engineering

B.E (Computer Engineering)

APR 2012

5.6

Panimalar Polytechnic College

Diploma In Computer Science Engineering

APR 2008

65.5%

Private School, Teynampet

Class X

MAR 2005

CORE COMPETENCIES

Professional, growth-oriented, easy adaptive and a quick learner. Talented, independent, responsible, hardworking and efficient in analytical complex solving issues. An extrovert with very good blending capabilities. An absolute team player with good communication skills. Ability to deal with a diverse range of cultures and nationalities internationally. Highly competent self-motivated, hardworking with the ability to rapidly learn and apply new skills Ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences.

Ability to notice, interpret, and anticipate other’s concerns and feelings, and to communicate this awareness empathetically to others.

PERSONAL DETAILS

Name Sri Sabarrinathan S Languages Known Tamil, English & Hindi Father's Name Senthilkumar KR Date of Birth 07.05.1990 Gender Male Passport Number J5780961

Nationality Indian Passport Expiry 22.06.2021

Marital Status Single Native Place Chennai

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