Customer Service Representative

Contact

Address:

*** ****** **. ******** *** Zone 9 Tondo, Manila

Phone:

+639*********

Email:

************@*****.***

***********@*****.***

LinkedIn:

https://www.linkedin.com/in/ronell-ogaco-5529591a1

Languages

English

Tagalog

Ilonggo

Hobbies

Reading

Watching TV Series

Travel

Ronell Ogaco

Summary

Highly motivated and very adaptable worker with more than 4 years of experience in the Business Process Outsourcing (BPO) industry and more than 4 years in Sales.

Skill Highlights

Coaching & Quality Management

Process Improvement

Sales & Marketing Skills

Customer Retention

Customer Service

Technical Support

Experience

Product Coach

Concentrix, SYNNEX Corporation - Spark Place, Quezon City

Account: Virgin Mobile UK (Care Plus) and Virgin Mobile UK (Messaging)

To develop competency and skill sets in an individual to perform effectively and efficiently.

To facilitate a positive learning environment during Academy.

Conducting role-playing activities, side by side call audits and coaching sessions to develop interpersonal skills and improve new hires' product knowledge.

Providing top-notch customer service.

Maintaining a positive, empathetic and professional attitude towards customers at all times.

Teammate

TaskUs Chateau Ridiculous Anonas, Quezon City

Account: Turo

Providing top-notch customer service.

Maintaining a positive, empathetic and professional attitude towards customers at all times.

Education

High School Diploma

Parara National High School - Parara Sur Tigbauan, Iloilo 2004

Character Reference

Arnie Sayo (Supervisor)

Contact Number: 092********

Dhionna Lane Javinar (Supervisor)

Contact Number: 091********

Reineld Gumamit (Agent)

Contact Number: 092********

Contact this candidate