Operator Assistant

Jacqueline Baker-McDowell

Contact

Tel : 704-***-****

Email : adh4tc@r.postjobfree.com

Address

PO Box 731 Earl, NC 28038

Profile

Objective

Providing your organization with the necessary skills to exceed the expectation of each guests, every time. Establishing a warm-friendly work environment for our associates and management team.

Availability

TBD

Key Skills

Strategic leader with a vast knowledge of hotel operations, concepts and technologies, including:

Pre-Opening

Hospitality Consulting

-Housekeeping Expert

-Skilled in FOH/BOH

-GSS/SALT Scores

-Training/Structuring

-Guest Experience

-Team Building

-OS&E

-Budgeting Purchasing

-Negotiating/Securing Vendor Contracts

-Project Mgmt.

Payroll

-Hotel Effectiveness

-ADP

-OnTrack

-Scheduling

-Monitoring

-Budgeting

Programs

-Opera

-OnQ

-Fosse

-LightSpeed/Galaxy

-PMS

-HotSos

-Birchstreet

-Synergy

Education

1984 to 1988

High School

Crest High School- Shelby, NC

General Studies-Spanish(1-4)

GPA: 3.98

1988 to 1992

4-Year University

Western Carolina University-Cullowhee, NC

Bachelors Degree: Business Administration

GPA: 3.63

Work Experience

Superior Cleaning and Hotel Services

Full-time job

-Owner/Operator- Hospitality Consultant

2008 - Present

Contract with several management companies.

Supported the attainment of the overall strategic plan and objectives

Taskforce for management positions BOH/FOH

Tides Inn Resort- Irvington, VA.

Contract

Grand Sheraton-Nashville, TN

Margaritaville Beach Resort-Hollywood, FL

Embassy Suites-Schuamburg, IL

Renaissance Midtown-Atlanta, Ga

Renaissance-Oklahoma City, OK

Hyatt Galleria Mall-Birmingham, Al

Sonesta-Ann Arbor, MI

Radisson Blu-Minneapolis,MN

2017-present

Carver Hotel Group

Task-Force

Independent Housekeeping Consultant

2015-2017

Director of Housekeeping for 6 properties-All Brands

Providing structure and training to the BOH/FOH

Improving GSS/SALT and Guest Relations

Washington Park Hotel-Miami-FL

Contract

Highgate Hotels-Pre-Opening

2014 - 2015

OS&E Specialist-Purchasing/Creating SOP’s/Budgeting

Securing and Negotiating Vendor Contracts

Staffing/Training Department Heads

Superior Cleaning Hotel Services-Charlotte,NC

Owner-Operator-Director of Housekeeping

Full-time and

Contract

1998 - 2013

DOH-Sheraton/LeMeridien (726 Rooms)) 2011-2014

DOH-The Blake Hotel-Charlotte,NC (326 Rooms) 2008-2011

DOH-Ramada Convention Center (425 Rooms) 2004-2008

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