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Service Assistant

Mississauga, ON, L5B 0C8, Canada
80k CAD
November 25, 2020

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Seeking position as a DevOps Administrator that would entrust me with leveraging my Implementation, Scripting, UNIX skills to deliver lucrative results for rapid-growth corporations.

Kubernetes admin, DevOps engineer, Infrastructure admin and Delivery professional expertise working experience with Docker, Kubernetes, GitLab, and other DevOps tools. Working on Kubernetes Pods, Deployments and Rolling Updates.

Experience working with Implementation, Automation using Shell Scripting, Scheduling and Application Support.

Excellent communication and presentation skills, committed, result oriented, hardworking with a quest & zeal to learn new technologies and undertake challenges, strong decision making capabilities and can Work under minimal supervision. Goal oriented, creative and resourceful, with proven effectiveness in coordination and teamwork along with ability to work independently.

Field of Specialization:

Scheduling Tools : Crontab, Autosys Basics

Version Control Tools: CVS, Subversion (SVN),Git, GitLab, Jenkins

Tools and Utilities : Putty, Sql Developer, SQLA, DSA, TARA, Viewpoint, Apache Tomcat, SharePoint, Confluence

Operating Systems : Red Hat Enterprise Linux (RHEL), AIX, Windows.

Databases : DB2 LUW, Teradata, Mongo DB.

Containerization and Orchestration tools : Docker,Kubernetes, Yaml, JSON

Cloud: AWS


Bachelor of Information Technology (IT) –St. Francis Institute of Technology

Canadian Equivalency: Bachelor's degree from a regionally accredited institution (as certified by WES, Canada).

Diploma in Electronics and Radio Engineering – St. Xavier’s Technical Institute


Have successfully completed program requirements as an IBM Certified Database Administrator -- DB2 9 for Linux UNIX and Windows

certificate # : LF-a7ivvnqlb6

Professional Experience:


Designation: Assistant Systems Analyst

Working on Kubernetes PODS, Deployments and Rolling Updates.

Backing Up and Restoring Etcd In K8s Cluster.

Hands-On experience with Kubernetes cluster upgrade.

Resolved job failures, job migrations, job deployments, agent configurations and agent communication issues.

Providing Informatica Admin Support to the Dev teams.

Experienced Troubleshooting Image & Control Plane Failure.

Provided On-call support during off production hours and executed schedule changes.

Troubleshoots system errors, load failures, reports and automate day to day activity for maximum efficiency.

Create, maintain and enhance system documentation.

Informatica Support and application support from Unix Perspective.

Informatica and Web Deployments via CI/CD pipeline GITLAB.

Deploying TWS jobs for Informatica jobs.

Worked on Ticketing tools like Jira, Serivce now and also used splunk, SNARS

Provision EKS or On-Premise Kubernetes cluster and its ecosystem Installation, High availability Cluster creation, upgradation of the environment.

Basic knowledge on Ansible, Chef, Puppet, Terraform.

TERADATA 04/16 – 06/18

Designation: Technical Consultant

Develop and automated, continuous build process that reviews the source code, identifies build errors and notifies appropriate parties to expedite/facilitate synchronization to the latest build using Jenkins. .

Worked on BAU incidents, change request and service requests raised by customers and other service lines.

Worked on several Docker components like Docker Engine, Docker Compose, and Docker registry.

DB2 LUW DBA supporting development/QA/non-functional testing/production environments as per the requests.

Performed technical support for the application team for performance issues and worked with IBM PMR support team whenever required.

Executed scripts and monitored log files in Linux, Unix and AIX Systems.

Creating Runbooks and technical documentation for the team.

Performed User Management (Assigned profiles and roles depending on user’s specifications according to the organizational policies)

Worked on View Point Monitoring to ensure that the query response times were within service level goals.

Performed execution, monitoring, troubleshooting, repair and restart backup/restore jobs as required

Monitoring Test and Production environments using Teradata Viewpoint

Successfully and timely handled various project related critical issues

Worked on many proactive and ad-hoc performance tuning recommendations to customers for performance improvement

Worked extensively on Incident Management, Change Management and Service Now requests.

Worked on New Change requests and raised new Change requests in Service Now for Database Maintenance Activities

Created Runbooks and technical documentation for team

Worked on ticketing tools such as Quickbase and Service Now


Designation: Senior System Administrator

Worked on BAU incidents, change request and service requests raised by customers and other service lines

Monitored auto-generated email alerts related to backups, runstats and reorgs scheduled

Monitored single-partitioned and worked on setting new HADR servers

Verified database backups on daily basis and worked with TSM team to resolve issues in case of failure.

Monitored systems using Tivoli monitoring and Strong knowledge of SQL.

Worked on taking snapshots and forcing the long running query / query causing higher CPU utilization with the consent of application team

Performed technical support for the application team for performance issues and worked with IBM PMR support team whenever required.

Worked on Request for Change-RFC’s work requests such as DB2 client installations, DB2 upgrades (fix pack), database restoration, new server builds and DR drill activities

Shared knowledge to juniors and peers

Attended weekly calls with SDMs and other service lines on daily basis

Performed regular database and maintenance tasks, such as storage management and utilities such as import, export, load, access control, etc



Automated System Health checks using Shell scripting.

CBT INFOTECH 02/10 – 09/11

Designation: System Administrator

Worked for database support and application support in Linux, Unix and Aix environments.

Worked as DBA: DB2 v [9.5] on Linux, Unix and AIX environments

Performed monitoring on single-partitioned and HADR server

Performed daily activities such as application BOD/EOD from backend

Working Knowledge on IBM sterling Direct connect for secure file transfers

Worked on system health check, application accessibility and regular tickets

Performed END user support

Performed DB2 database administration activity

Worked on database monitoring and performance monitoring

Worked on Tivoli monitoring

Executed scripts and monitored log files.

Worked on DB/DBM parameter tuning whenever required

Attended day-to-day user queries and sorted out database problems

Worked extensively with backups, restores, redirected restores and roll forwards

Opened and followed up on PMRs to get resolution from IBM

Supported 24X7 PRODUCTION critical environments with rotational On-call support


Designation: IT ANALYST

Worked on Stromware tool

Handled Dell website maintenance

Worked on XML and HTML tagging

Modified web pages as per customer requests

Followed up on building new pages with the customer

Worked extensively on Excel reporting

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