Restaurant General Manager

KEITH AGUIAR

**** **** *****, **. *****, FLORIDA 34772 (H) 407-***-**** *******@*********.***

PROFESSIONAL

SUMMARY

Focused General Manager considered an expert in restaurant supervision and operations. Highly capable in successfully resolving guest issues. Pursuing a new management role where hard work and dedication will be highly valued.

SKILLS • Guest service

• Effective leader

• Efficient multi-tasker

• Employee scheduling

• Organized

• Staff training/development

• Goal attainment

• Consistently meet goals

• Relationship building

• Coaching and mentoring

• Operations management

• Verbal and written

communication

WORK HISTORY APRIL 1993-MARCH 2004

General Manager Orlando Foods Ltd. - Wendy's Winter Park, Florida

• Maximized category turnover through proactive management strategies.

• Oversaw numerous projects at a time without sacrificing standards.

• Incorporated suggested changes to layouts and promotions to drive sales.

• Hired and trained numerous staff and management throughout the years.

• Maintained project quality with a hands-on management style.

• Delivered customized and effective solutions to guests that met unique demands.

• Developed and rolled out new policies.

• Ensured that each guest's experience was positive, memorable and consistent.

• Exceeded company objectives with sales increases and profit increases year after year.

APRIL 2004-CURRENT

General Manager Gulfstream Mineral Wells Inc. - Cici's Pizza Kissimmee, Florida

• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Monitored the market to capitalize on the latest trends.

• Cultivated and strengthened lasting guest relationships.

• Generated and developed leads to acquire new business clients.

• Maintained project quality with a hands-on management style.

• Trained, coached and mentored staff to ensure smooth adoption of new promotions.

• Maintain comprehensive knowledge of restaurant to better serve customers and meet demanding sales objectives.

• Exceeded company objectives with year to year sales increases.

• Developed and rolled out new policies.

• Maximized category turnover through proactive management strategies.

EDUCATION 1995

High School Diploma:

Saint Cloud High, Saint Cloud, FL

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