Certified Salesforce Administrator with 2+ years of extensive Salesforce experience and management skills seeking positions in Salesforce platform with your organization to utilize acquired human resources and customer service skills. An effective leader with strong interpersonal, leadership, analytical and relationship management skills.
Wilmington University, New Castle, DE Expected Dec 2020
Master in Information Systems Technology. GPA: 3.8
Related Courses: Algorithms, Web programming, DBMS, Data Mining, Analysis Modelling and Design, Project and Change Management, Data Communications and Networking, IT Policy and Strategy.
Jawaharlal Nehru Technological University, Hyderabad, IN May 2016
Bachelor in Computer Science Engineering. GPA: 3.6
Related Courses: Data Structures, Operating system, OOPS, Database, Web Technology, SDLC, Software testing
Bodhtree Consulting Ltd, Hyderabad, India 10/2016- 11/2018
Created user groups and configure workflows and assignment rules to enable proper routing of leads tothe marketing members.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
Configured profiles and Administrative permissions to grant/deny 3000users access to platform features. Created customized dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company.
Implemented pick lists, filed dependencies, lookups, master-detailed relationships, validation, and formula fields to the custom objects.
Customized Marketing application to create a web to lead forms, assigning tasks, and managing workflows.
Involved in preparing Business Requirement Document and Functional Requirement Document.
Redesign through customization and applications within Salesforce.com, including the implementation of Solutions and Leads. Training of salesforce.com globally for the Sales and Marketing Teams.
Virtusa Consulting Services Pvt Ltd, Hyderabad, India 09/2015- 09/2016
Associate Software Engineer
Trained on Cloud computing concepts, introduction to Salesforce and its architecture.
Acquired good understanding in Salesforce administration.
Well versed with analyzing company Processes, translating business workflows into accurate CRM workflows & configuring CRM applications to meet business needs.
Created a Webpage for Wilmu Yoga Club Fall 2020
Designed and developed a responsive website for the university student yoga club representing layout using HTML, CSS, PHP and Bootstrap.
Implemented the mockup to develop a multipage responsive website that helped more than 100 students with registration, events, and tips.
Created a snake game as a part of my course work using HTML, which increases its size, as it eats an apple which helped me secure an A grade.
Vice President, Graduate Student Council 09/2019-present
Participated in monthly meetings with Career Center to discuss ideas forcollaboration
Founder and President of a yoga club - Wilmu Yoga
Initiated monthly networking nights with alumni
Received Student Governing Association scholarship for serving as a member of SGA
Zonal head for “Teach for a Change” MAD - Make a difference campaign (India-based NGOService).
Available January 2021