Engineer Manager

Joaquin Hernandez

Cybersecurity Service Operation

19+ Years are handling all aspects of advanced technical support of IT. The SIEM(SPLUNK/QRADAR) Prem and Cloud, UNIX/LINUX & Windows, and installations, Upgrades, Configurations of Hardware and Software. Extremely organized, enthusiastic, and highly motivated in my approach to every new task, and Self-discipline to document and follow up on assignments. - Ability to work flexible shifts during non-business hours- Willing to be available 7x24 for on-call duties- Ability to negotiate and resolve conflicts. and implements creative solutions, going beyond the traditional and accepted- Ability to multitask and meet objectives are solved in very stressful situations.

WORK EXPERIENCE

Cybersecurity Service Operations

DTCC - Irving, TX May 2018 to Present

Providing Initial Installation, configuration, and migration SIEM(SPLUNK/QRadar) to the Customer. QRadar SIEM Initial Installation Version 7.1.0, 7.2.0, 7.2.1, 7.3.1, and Migration from Prem to Qradar Cloud SIEM Services. The proactive and enthusiastic senior leadership of my Cybersecurity team, which members are overseas as leaders need to be in the top accurate of vulnerability and threats and to teach the new members of my team and providing training to internal and external customers.

●SIEM Migration Version 7.1 to 7.3.1 Cloud Services

●SIEM Initial Installation 7.1, 7.2.1 and 7.3.1 Prem and cloud

●Working with the Customer daily basic tasks on cybersecurity incidents

●Regex Custom Properties and DSM with regex

●Training Customer Offenses, Rules, Reports, custom extension Universal DSM and cybersecurity incidents.

●Proactive McAfee Engineer:

●McAfee EPO

●server 10

●McAfee Drive Encryption 7.2.X

●McAfee Endpoint Security 10.6

●McAfee DL Endpoint 11.3.X

●MOVE

QRADAR SIEM Handing day by day Operation support and daily Operation tasks with more than 25 DTCC clients doing design, integration with Azure, AWS, Mainframe, DB2, Network devices,

Oracle, MySQL, Sybase, MSSQL Database, Sourcefire devices.

SA UNIX/Linux/AIX L3

CitiBank - Irving, TX - June 2017 to May 2018

I was responsible for L3 support for several simultaneous and complex emergency cases in North America, and Global release for Delivery development including SDLC deliverables, risk/issue management, and overall execution of L3 support. Strong Knowledge of Software with Advanced experience SPLUNK/QRADAR, UNIX/Linux and Windows, Unix shell scripting, Perl Scripting. Handling Emergencies critical for the Business and Work on SIT/UAT/PROD environment as upgrade/migration/issue for implementation and resolutions.

●Strong knowledge of Process of CTI and CTO and other support organization

●Knowledge Java, Sprint, MongoDB, UNIX, Linux, AngularJS, WebSphere, and Shells scripting.

●knowledge ServiceNow, Aperture, CIS, WebSphere, iPlanet, Axiom.

●Flexible, proactive, and self-motivated with a proven ability to drive Advanced technical solution

●Ability to handle multiple conflicts simultaneously.

Cloud Solution Architect

IBM - Dallas, TX - June 2016 to June 2017

Providing Advance technical Support Global International Support Team. Handling Case of the QRADAR PREM and Cloud, UNIX/ Linux/Windows Bare Metal, AWS, Cloud, and KVM & VMWare. Supporting IBM Cloud Vyatta Virtual Network, NFV, Network Virtualization, Data Storage Object Storage, Virtual Router, and Virtual Switch. Netscaler.

●Openstack support and installation

●Containers support and migrations

●Installation Patches/Packages on Solaris Server and RPM on Linux

●Installation and configuration VxVM, VxFS and VCS Sparc & x86

●Installation Red Hat E. by jumpstart and Kickstart.

●Installation and Configuration of DNS, LDAP, NFS on UNIX/Linux

●Installation Web Servers Apache/Spark/tomcat

●Working with SAN and NAS storage

●VMware 6.0 vCenter, NSX

●Installation Netbackup and Configuration Clients.

Senior Infrastructure Engineer

Santander Bank, N.A - September 2015 to May 2016

Openstack/Kubernetes, VM, and container Troubleshooting issue related to customer support. Responsible for deploying new products on Prod.Supporting 1.2k Virtual Machine Linux/windows.

DevOps Engineer

Bank of America - January 2014 to December 2014

Responsible for the development, support, maintenance and implementation of a complex project

module, strong expertise in application of standard software development principles.

Experience with configuration and operation of operations support systems, including service assurance, capacity management, inventory, configuration management, etc. Experience supporting large server environments desired. Was able to create custom solutions to monitoring/metrics/logging needs for distributed systems knowledge of current industry best practice

Senior Solution Integrator

Ericsson USA - February 2008 to January 2014

-UNIX Solaris 10 -Veritas Volume Manager -Veritas Cluster High Availability -LINUX -Sybase ASE - SOAP scripting -PERL, PHP, ShellScript -Netbackup Overland Park, KS task: -Handling Sprint ticket. - Oncall support 7x24 -HP Blades -Veritas Volume Manager -Veritas Cluster High Availability -Linux -Sybase ASE -Netbackup- -Scripting PERL, Shell script -OSS RC HA 14.1.8 Doing FMX Rule CBW - Creation Trouble Ticket by SOAP - Set OSS communication to Windows Platform Trouble Ticket - Creation

Trouble Ticket Notification by SMS and Mail.

Education:

Bachelor's in Computer Engineering

UNAM

Certifications:

CISSP

CEH

OSCP

CCNA Routing and Switching

Veritas Cluster

Oracle DBA

Red Hat Eng.

CCNET

Data Science by Harvard

Computer forensics

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