Olan Ali Batoor
* ***** **** ***, ***********, PA, 19335
Cell # 347-***-****
Teller l (July 2017 – Aug 2018)
Teller ll (Aug 2018 – March 2020)
Customer Experience Coordinator (April 2020 – July 2020)
Head Teller (August 2020 – till date)
Establish a solid customer relationship by providing legendary customer services.
Ensures team members fully complete required Training prior to servicing Customers.
Engages Customers in conversations regarding their current and future financial needs to educate them with the appropriate products.
Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.
Provides leadership, conflict resolution, process improvement and communication to the Teller line.
Recruits, interviews, trains, orients, and evaluates Tellers in accordance with HR guidelines.
Popeyes Chicken LLC
June 2014 – May 2017
• Prepared Payrolls.
• Hire/trained new employees.
• Stock and maintenance control.
• Monitored Customer services, quality assurance and supply maintenance.
United Nations Office for Project Services
Project Support Associate
April 2012 – April 2014
With the coordination of team leader drafted proposals in accordance with UNOPS policies and procedures. Assist in identifying potential and business partners to pursue new business opportunities.
Prepared operational budget according to UNOPS financial management system and
ensure accuracy of supporting documents for approval by Headquarter.
Monitor all aspects of project progress, implementation and the desired outcomes.
Assist team leader with formulation in ATLAS system.
Backup all the required supporting documents of processed payments and audit purposes.
Ensure the hiring of project personnel, procurement of goods and services and
disbursement of funds are undertaken to the budget as planned.
Ensure conformity of project disbursement requests with procedures, work plans and
availability of resources for expenditure. Ensure that Purchase Orders are raised, requisitions for procurement, contract issuance and amendment as well as disbursement of funds are processed.
Other duties as may be assigned by supervisor.
International County Management Association (ICMA/USAID)
August 2011 – April 2012
Work with the Finance/Administration Department to draft RFPs/RFQs fully in line with law and procedures of the Government of Afghanistan.
Negotiate goods, price and delivery with bidders as appropriate.
Prepare evaluation reports of responses from potential suppliers.
Manage receiving and opening bides and prepare minutes of bid openings.
Assist the development of other management systems needed for the procurement function such as planning, budgeting and coordination systems.
Other related tasks assigned by supervisor.
Agha Khan Development Network (AKDN)
August 2010 – August 2011
Assist all activities in the procurement cycle in the project including; sourcing supplier selection, evaluation, quality management, customer relationship management and performance measurement.
Responsible for inventory registration and assets to provide for the ongoing project implementations.
Handle accounting transactions including invoices, accounts receivable/payable and purchasing functions.
Coordinate the activities of the logistics team to ensure the timeliness of shipment arrangements.
Negotiate sales agreements, prepare contracts, and verify quality of delivered goods against standard.
Ensure all procurement records of activities under taken by the financial department are well managed.
Perform any other duties assigned by the Procurement Manager.
Faculty of Science (FSC – Pre-Engineering
Physics, Mathematics, Chemistry & English
General Musa Khan Intermediate College, Pakistan
English Professional Advance
Pearl Institute of Management & Technology
Paragon English language Academy
M.S Office - Lions Computer Academy
Handling multiple tasks at a time, highly motivated, flexible, enthusiastic and hardworking.