SUMMARY OF QUALIFICATIONS

Over ** years of proven experience in growth management

Well versed in all aspects of business environment, IT, Sales, Marketing, finance, Customer Service/Tech Support, Production, Management, Product Development, Human Resources & Project Management

Skilled in diverse hardware and software technologies

HIGHLIGHTS

Multimillion-dollar growth strategies and implementations

Recaptured over $100k in Tariff billing

70% Shipping Cost Reduction

Corporate eCommerce Marketing Strategy Development

SKILLS

Problem Solving

Creative / Critical Thinking

Information Technologies Expertise

Leadership / Team Building

Requirements Definition Documentation

Workflow Development & Diagraming

Excel Reporting

Business Analysis

Process Optimization

Strategic Development

Requirements Gathering & Analysis

Conflict Resolution

Vendor & Resource Management

Change Management & Training

PROFESSIONAL EXPERIENCE

ESCAPE ROOM TECHS, West Palm Beach, Fl 9/19 to Current

Technical Operations Consultant

Product Sales & Support (Low Voltage IP controllers, sensors & readers

Technical Documentation Author & Knowledge base management

Product testing, evaluation, and design recommendations - User Interface & hardware

Marketing Material Content Author

HERITAGE CARPET & TILE, Boynton Beach, Fl 12/18 to 9/19

Data Analyst

MS Excel tariff tracking system developer & data mgmt. (identified over $100k of unbilled tariffs)

GATEWAY MARINA, Boynton Beach, Fl 3/18 to 9/18

Data Consultant

Financial Reconciliations 2017 & 2018

Private, South Fl 1/18 to 5/18

IOT System Development Consultant

QNAP Network Access Server (NAS) “cloud system” installation

DLNA multimedia streaming interoperability development

Voice Control / System interface development (Apple & Amazon)

Wi-Fi / Bluetooth & Powerline device integration, remote control & monitoring

TWIN VEE POWERCATS, Fort Pierce FL 9/17 to 12/17

Business / System Analyst

Production scheduling system developer (Monday “cloud based” CRM)

Customer Service Rep - Warranty tracking system developer (Sage CRM) and data manager

Inventory Management system evaluation (controls & procedures, software, data elementals and training)

GREENCORNER USA, Orlando FL 2012 to 2017

Business / Systems Analyst & Operations Manager - US Division

Project Mgmt. - Developed eCommerce strategy & platform increasing sales 100%

Transformed shipping dept to profitability through vendor mgmt. & contract negotiations

Project Mgmt. - Reorganize accounting system providing more granular financial and sales analytics

Repositioned product pricing for improved profitability, increased customer satisfaction and profitability

Project Mgmt. - New marketing campaign including brochure, website and social media campaigns

Project Mgmt. - VOIP, ERP & computer network systems installation (HW & SW)

Drastically improved customer service turnaround times through online product/service accessibility

Project Mgmt. – Inventory control & shipping process redevelopment

Project Mgmt. - Facilities relocation

Reduced manufacturing costs via efficiencies and vendor negotiations

Eliminated company debt through greater fiscal planning

Improved sales pricing consistency, profitability and controls via ERP

Improved customer satisfaction – implemented better tracking, improved shipping & reduced response times

ERP software development and implementation using SDLC / Agile iteration style methodology

Manufacturing - new product recommendations, design changes, quality control, testing and production schedule reprioritizations

DECO CYCLES, Delray Beach FL 2009 to 2012

Motorcycle eCommerce Managing Partner

eCommerce dept creation and management

SCARLETT & GUCCIARDO LAW, Boca Raton FL 2006 to 2009

Systems Analyst

Technical systems management

Project Mgmt. - Accounting & billing system computerization

Project Mgmt. - VOIP telephone system conversion

Project Mgmt. - Document Management System (DMS) implementation

MOBILE OBJECTS, FL 2004 to 2005

Regional Technical Support Manager

New product (PDA shipping system) functional analyst & customer service support liaison

EXECUTIVE EDGE, NYC NY / Orlando, FL 1993 to 2003

MSP Business / Systems Analyst & Managing Partner

Managed multimillion-dollar growth

Key customer project business & systems analyst

EDUCATION

SUFFOLK COUNTY College, NY

Business Administration

SUNY BINGHAMTON UNIVERSITY, NY

Business Management (MIS)

Microsoft MCSE: SQL Data Management and Analytics, PC Professor, FL 2018

Microsoft Office Advanced Training (Excel & Word), PC Professor, Fl 2018

Intuit QB, Swiftpage CRM & Quintadena Quotewerks Quoting Sys Integration Training, FL 2014

Microsoft Network & Cisco System Certification training (MCTS, MCITP & CCNA) The Academy, FL 09-10

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