Jeffrey T. Clyburn, M.A.Ed.

Mesa, AZ ***** 480-***-**** adh4mj@r.postjobfree.com

https://www.linkedin.com/in/j-tyson-clyburn-ma-ed-01650b5a/

Training & Development Professional

Results-oriented senior-level Learning and Development leader with extensive group business acumen. Develops and mentors employees to meet or exceed business expectations with an analytical and disciplined approach. Education professional with a strong passion for coaching, curriculum development and public speaking. Rapport and relationship builder within all organizational levels. Effectively trained over 1,200 agents within a call center environment.

Core Competencies

TRAINING & DEVELOPMENT: Adult Education/Learning Theory, Facilitation and Presentation, Leadership Development, Employee and Management Coaching, Ethics and Integrity, Customer Service/Default Training, Performance Consulting, E-Learning, Curriculum Design, Virtual Training

DATA ANALYTICS: Quality and Evaluation, Statistical and Technical Expertise, Analytical and Creative Mind

OPERATIONS MANAGEMENT: HR Policies & Procedures, Employee Relations, Team-orientation, Sales, Collections, Professionalism, Diversity

RISK MANAGEMENT: Monitoring and Reviewing, Mitigation, Problem Solving, Critical Thinking

Professional Experience

CHAPMAN AUTOMOTIVE GROUP, Tempe, AZ September 2020 – Present

Corporate Trainer

Sole trainer for the Chapman Automotive Group’s Business Development Center. Excelling in curriculum development, classroom management and leadership to apply multiple educational theories and methods to adult learners.

Constructs the Business Development Center's first training curriculum including all learning materials, presentations, job aids, activities and assessments.

Facilitates monthly training classes delivering forward-thinking learning methods to agents of various professional and educational backgrounds.

Oversees on-the-job training facets ensuring competency within 30 days on the production floor.

Evaluates agent performances via side by sides, silent monitoring, quality assessments, and coaching.

Works closely with members of leadership identifying training needs for new and seasoned agents.

Collaborates with team leaders monitoring floor-wide performance indicators utilizing a self-developed 30,60, 90 day learning and development curve.

NATIONWIDE CREDIT INC., Tempe, AZ December 2019 – June 2020

Trainer

Lead facilitator utilizing a wide assortment of skill sets, tools, exercises and natural abilities to enhance product knowledge during a five week training curriculum.

Enhanced the training curriculum by restructuring learning and development strategies, initiatives, materials, and refresher resources.

Documented attendance records, training reports, assessments and evaluations.

Coordinated all on-the-job training aspects ensuring current and future business needs were met.

Increased company revenue, reduced compliance matters, amplified statistics and professional development within training batches.

JEFFREY T. CLYBURN 480-***-**** adh4mj@r.postjobfree.com PAGE 2

CLEAR ONE ADVANTAGE, Chandler, AZ July 2019 – December 2019

Account Executive- Team Lead

High performing sales representative within a fast, individual performance-based environment

Consulted with clients recommending them to enroll into a debt settlement program based on their financial instability.

Analyzed financial records through various credit reports.

Educated clients on settlement payments, terms and expectations of the program while critically determining appropriate solutions and overcoming obstacles.

Coached new hires within a controlled environment enhancing group and individual performance measures.

CENLAR FSB, Tempe, AZ December 2015 – July 2019

Learning and Development Trainer II

Facilitated classroom instruction and webinars incorporating a variety of presentation methods and applications accommodating various adult learning styles.

Partnered closely with the line of business developing departmental training programs.

Administered Customer Interaction and Default Collection (Loss Mitigation, Bankruptcy, Foreclosure) training courses.

Contributed to the overall success of the training department by continuously improving the learning process utilizing the Lean methodology.

Created participant guides, job aids, training curriculum and other required coursework designing exercises, instructional activities and training assessments that reinforce learning.

Supported departmental initiatives and identify ways that enhance training effectiveness and materials.

Tracked and detailed performance reports, attendance records, disciplinary actions and assessments providing key metrics to Operations Leadership team.

Managed classroom environment analyzing results and identifying gaps in training needs.

Enhanced professional development by attending advanced leadership and management training sessions.

Increased employee engagement by implementing new and strategic ideas towards improving workplace culture.

Partnered with management on corrective actions, coaching and investigations.

HOT CHALK, Phoenix, AZ January 2014 – December 2015

Alumni Liaison

Student Ambassador for Concordia University-Portland, Master of Education programs.

Recruited prospective students through mass communication and generated over 1000 qualified referrals by attending national and community events.

Tracked students throughout their Master’s degree program until graduation.

Hosted in-house career days for students and recent graduates by department or field of expertise.

Contacted university career counselors, providing informative materials regarding incoming students.

Acted as Program Representative with advertisement materials.

Partnered with team leaders in defining enrollment needs and designing incentive programs.

JEFFREY T. CLYBURN 480-***-**** adh4mj@r.postjobfree.com PAGE 3

Education

Ed.D, Transformational Leadership in pursuance Concordia University, Portland, Oregon

Master of Education, Higher and Post-Secondary Education 2012 Argosy University, Global Campus

Bachelor of Science, Social Science/ History 2008 Eastern Michigan University, Ypsilanti, Michigan

John T. Porter College of Education

Bachelor of Science, Language, Literature and Writing 2004 Eastern Michigan University, Ypsilanti, MI

Professional Development

NTYSIN ENTERTAINMENT LLC, Gilbert, AZ September 2012 – Current

President and CEO

Plan, develop, organize, implement, direct and evaluate the fiscal function and performance. Evaluate and assess impact of long-range planning, introduction of new programs and implementation of new strategies.

Construct strategic business plan. Create sales, marketing and advertisement strategy and manage client relations.

Develop budget and planning for each fiscal year, providing strategic financial input and leadership on decision making issues affecting the organization.

Optimize the handling of bank and deposit relationships and initiate appropriate strategies that enhances cash position.

Develop a reliable cash flow projection process and reporting mechanism, which includes minimum cash threshold to meet operating needs.

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