Asset Executive

Pooja Satve

Mobile: 989-***-**** E-mail: *****.*****@*****.***

Overview

Versatile Professional Executive with 10+ years experience in Management field

Skill

Strong organizational, analytical and attention-to-detail skills, ability to handle multiple tasks, prioritize work and manage time effectively

Ability to produce high-quality deliverables in an accurate and timely manner

Excellent customer service skills. Strong data analysis and project management skills

Strong attention to detail, written & verbal communication skills

Highly motivated, able to work independently

Looking for long term & prosperous carries with professional managed organization where I can use my full potential & grow with organization.

Work Experience

O A Compserve Pvt Ltd (HCL)

Asset Executive

1 Maintaining asset hardware & software information in tool (HDFC Database Tool) as well as in excel sheet

2 Maintaining IMAC reports for asset tracking and auditing purpose

3 Answered inbound calls and emails in a timely manner

4 Running PAV activity in PAN India branches as per client requirement

5 Creation of asset tags, Mapping the vendor, purchased order and payment details in asset tool

6 Strongly doing follow-ups with respective team regarding the asset related deployment, installation, failure issue for smooth function to achieve client expectations

7 Strong abilities in developing internal procedures and policies

8 Worked closely with information technology group to transition out old computer hardware and bring in new equipment.

9 Responsible for regularly auditing company equipment inventory

10 Developed reports of company's assets and potential for using those assets to generate profit.

11 Maintain records and databases containing information regarding warranties, AMC and Purchase Cost details of assets

12 Preparing Monthly MIS Report

13 Strong vendor management and negotiation skills

14 Taking care of Asset transaction

Impact Infotech Pvt Ltd (Wipro)

Asset Executive

1 Exceptional abilities in asset reporting, management and tools

2 Maintaining asset hardware & software information in asset tool (BMC CMDB Software)

3 Creation of asset tags, Mapping the vendor, purchased order and payment details in asset tool

4 Co-ordinate with respective team for distributes the assets in PAN India branches.

5 Strong abilities in developing internal procedures and policies

6 Worked closely with information technology group to transition out old computer hardware and bring in new equipment.

7 Responsible for regularly auditing company equipment inventory

8 Worked closely with accounts department for insurance equipment process

9 Developed reports of company's assets and potential for using those assets to generate profit.

10 Maintain records and databases containing information regarding warranties and AMC for the companies IT Hardware Assets

11 Preparing Weekly/Monthly MIS Report

12 Monitoring Vendor Management

13 Taking care of part transaction

14 Taking care of all IT accessories related purchase

Allied Digital Services Ltd

Asset Executive

1 Exceptional abilities in asset reporting, management and tools

2 Strong abilities in developing internal procedures and policies

3 Worked closely with information technology group to transition out old computer hardware and bring in new equipment.

4 Responsible for regularly auditing company equipment inventory

5 Worked closely with accounting group for insurance equipment process

6 Developed reports of company's assets and potential for using those assets to generate profit.

7 Maintain records and databases containing information regarding warranties and AMC for the companies IT Hardware Assets

8 Interacting with the client to understand the project and finalize its scope

9 Preparing the Daily/Weekly/Monthly Asset Report

10 Monitoring Vendor Management

11 Internal vendor coordination's (TCS Team)

12 Daily follow-ups with internal team for pending asset related issue

13 Escalation handling and closure

Team Leader

1 Interacting with the client to understand the project and finalize its scope

2 Managing team of 16 people team. Developed work schedules to match staffing levels, monitored progress to improve work process efficiency

3 Managing End user support PAN India for 100+ branches

4 Preparing the Daily/Weekly/Monthly MIS Report

5 Monitoring Vendor Management and Asset management

6 Internal vendor coordination's (TCS Team)

7 Daily Call review with team

8 VIP User Call Management

9 Resource availability management ie attendance / backup resource management etc

10 Incident Management with help of Manage engine tool

11 Escalation handling and closure

12 Producing documentation for audit competency

13 Managing New Projects and Activities

14 Positively motivating staff & and finding better ways of working together

Service Coordinator

1 Service desk Management

2 Logging the request & generate the ticket Id & provide the user.

3 Assigning the call to appropriate Engineer to get solve as early as possible.

4 Follow-up with Engineer about the calls & take update from them.

5 Provide the updates to the user regarding the request raised by them & take the user feedback about service render by Engineer.

6 Service desk Mail Management

7 Handling the call Escalation

8 Prepares daily reports on the daily activities of team

9 Responsible for proper scrutiny and recording of the complaints received from customers

10 Coordinates with Technical support team in handling issues

11 Follow-up and track on customer enquiries

12 Provides all Back-office support tasks i.e mails management, quotation, audit report, payment follow up, vendor management etc.

13 Taking care of part transaction

14 Updated and maintained Asset inventory

15 Work with the support team to ensure service level requirements are exceeded.

CMS Computer Ltd

Service Coordinator

1 Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc.

2 Assigning the call to appropriate Engineer to get solve as early as possible.

3 Follow-up with Engineer about the calls & taking updates from them.

4 Service desk Mail Management

5 Asset Management

6 Handling the call Escalation with the help of Superiors.

7 Prepares daily reports on the daily activities of team

8 Ensures that all the request, queries and complaint of customer are responded in a timely

9 Responsible for proper scrutiny and recording of the complaints received from customers

10 Follow-up and keeping a track on customer enquiries

11 Taking care of part transaction

12 Preparing RFQ's and forwarding it to relevant vendor to obtain quotations

13 Preparation of Comparative Statement of Quotes

14 Preparing Approval, Purchase Order & Payment document

15 Taking care of all IT accessories related purchases

16 Doing end to end procurement cycle activity

17 Handling all the IT related purchase asset payment

18 Maintaining all procurement related data

Thanawala Investment

Office Assistance

1 Update records of the payment receipts and the policy details in the LIC software on daily basis.

2 Distribute the collection work to office boys.

3 Making a presentation for the policy planning as per customer requirement.

4 Fill up the policy forms as per the customers provided details

5 Coordinates with LIC branches, Insurance & mutual fund companies regarding the claims update and customer's issues.

6 Interacting with the clients directly to provide payment alert information.

7 Filing the entire documents and the legal documents in the respective files.

Education & Credentials

1 B. Com from Mumbai University in year 2004

Certification

1 MSCIT

2 Diploma in Graphics & Office Automation

3 English & Marathi typing 30 w.p.m

Achievement

1 Star of the Month September 2014 for Rollout of BMC- Asset Management Project

Personal Information

Name : Pooja Mandar Satve

Date of Birth: 23rd July 1982

Address : Mandar Society, Block No.8, 2nd Floor, Jivdani Road, Virar (E), Palghar-401305

Language : Marathi, English, Hindi

Declaration

I hereby declare that the information furnished in this application is complete and correct to the best of my knowledge and belief.

Pooja M Satve

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