Manager Call Centre
Resume:
PERSONAL DETAILS
SURNAME : NJHINI
FIRST NAMES : MATIMBA NAPOLIA
IDENTITY NUMBER : 930**********
GENDER : FEMALE
NATIONALITY : SOUTH AFRICAN
DRIVERS LICENCE : YES (C10)
CELLPHONE NUMBERS : 061-***-****/ 072-***-****
EMAIL ADDRESS : *******@*****.***
RESIDENTIAL ADRESS : 649 SEOTLOANA SECTION
SPARROW ROAD
TEMBISA
1632
EDUCATION
NATIONAL DIPLOMA IN CONTACT CENTRE MANAGEMENT
TSHWANE UNIVERSITY OF TECHNOLOGY
2015
HIGH SCHOOL
MATHLARI HIGH SCHOOL
GRADE 12
CLASS OF 2011
EXPERIENCE
MAINTENANCE CLERK
Rage Distribution / 2017 - Present
Manage and prioritize our partner’s schedules to ensure that their time is focused on critical issues
Coordinate communications, track and follow up on maintenance issues and identify those of importance which require immediate attention
Producing Maintenance dashboard weekly to line manager
Continuous checkups and assisting in managing store openings and shop fitting teams
PROCUREMENT OFFICER
Phuthadichaba Trading Enterprise cc / 2015 - 2016
Fill in tender required information
Presenting company services to clients
General admin
CALL CENTRE AGENT
Tshwane University Of Technology / JAN 2014 - MAR 2014
Receive calls from students
Explain online registration processes
PROJECT
SUBJECT MENTOR
Mentored third year students struggling with subject concepts of financial statistics and customer relations
Results: Improved students’ performance in the subjects
SKILLS
PAY ATTENTION TO DETAIL
TIME MANAGEMENT
PROBLEM SOLVING
DECISION MAKING
TEAM BUILDING
OBJECTIVE
TO ENHANCE MY PROFESSIONAL SKILLS, CAPABILITIES AND KNOWLEDGE IN AN ORGANISATION WHICH RECOGNISES THE VALUE OF HARDWORK AND TRUSTS ME WITH RESPONSIBILITIES AND CHALLENGES
REFERENCE
The following have agreed to act as my referee
MS ZOLISWA MBALI
Maintenance Manager
Rage Distribution
MR MOSES DIILE
Operational Manager
Phuthadichaba Trading Enterprise cc :
MS KG MATSOSO
Contact Centre Management Lecturer
Tshwane University of Technology
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