Brenda Ward

*** ***** ****** **. *** D,

LaGrange, GA 30240;

706-***-**** (home)

706-***-**** (cell)

adh4h9@r.postjobfree.com

Skills & Training

Additional training with Community Action For Improvement in order to reenter the workforce.

●Enhanced administrative competencies and computer based data management through Senior Employment- Legacy Link/Area Aging.

Data Management, Office Administration, Scheduling, Employee Training, and Customer Service

Experience

07/21/2008 LaGrange Memorial Library LaGrange, GA 30240

Library Assistant

●Previously worked as a librarian in the juvenile area part-time. After a brief period of time, I was promoted to a full-time Library Assistant. Duties included data input for library cards, checking out patron’s items, item returns, collecting late fees/fees for lost items-record on necessary form, shelving, computer assistant to the patrons on the floor, assist patrons at the Xerox, giving directions and answering the telephone, and checking the shelves for accuracy.

7/1/2000 Department of Veterans Affairs Dayton, OH

Staffing Assistant/Human Resources

●Actively supported the agency policies, rules and regulations upon reviewing each applicant's resume, rating (eligible or ineligible) for the position(s) in which applied for. Mailing a notice of eligibility or ineligibility. Maintained registers for each Position of the Agency serviced. Issued listing to the Agency for vacancies available to review for hire. Processed employees new hires, promotions, and other actions as approved. Data input for payroll and forms to issued for actions and place in employees file folders

8/1/1999 Department of Veterans Affairs Dayton, OH

Medical Support Assistant

●Medical Support Assistant performed administrative support duties to promote patient care within the medical hospital. Scheduling and coordinating, greeting patients in person and by phone, documenting patient concerns and obtaining patient records. Entered all diagnosis by computer per doctor’s documentation. Processed and registered eligible veterans for health care at the hospital. Responsible for keeping all addresses, phone numbers, email addresses and other information up to date.

3/1/1996 Value City Department Store Trotwood, OH 45426

Customer Service Representative

●Supervised front line cashiers, placed money trays for each cash register, check each area for bags, pens, sales paper, and credit card scanners. Resolved customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Scheduled employees according. Assigned to all departments (service desk, layaway, jewelry) etc. Provided cash advances for each cash register as needed. Advanced from part-time cashier to Customer Service Representative.

Education

September 1971 - June 1972

Miami-Jacobs Junior Business College, Dayton, OH- secretarial certification

January 1969 - December 1970

Central State University, Wilberforce, OH- 154 hours of credit completion

Started BA in Elementary Education & English