Front Office Desk

Curriculum vitae

Mr .CASTON FERNANDES

Address : H.No 398,Cumbeabhat Velim

Salcete,Goa - India

Mob -: +91-855*******

Email -: *******@*****.***

Professional summery

Outgoing Front Office Supervisor capable of overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Seeking a position with a great organization that offers opportunities for advancement.

SKILLS

●Customer service

●Issue handling

●Hotel information

●Auditor proficiency

●Answering incoming calls

●Mail distribution

●Report analysis

●Supervising staff

WORKING EXPERIENCE

March 2018- March 2020

Front Office Supervisor ( Holiday Inn Resort Goa )

Cavelossim, Salcette, Goa - INDIA

●Trained team members on all new hotel services and products so that they could promote them to guests at check-in.

●Monitored the front desk so that any questions that came up could be responded to quickly and effectively.

●Dispersed petty cash to employees and collected and managed receipts.

●Created and updated manual for service excellence and front office staff.

●Resolved issues through active listening, escalating major problems to the [Job Title].

●Provided backup to the front desk, stepping in to assist with various tasks whenever an employee was absent or at lunch.

●Maintained a clean, orderly and welcoming reception area.

●Managed reception activities, including greeting visitors, answering phones and maintaining the front desk in an organized manner.

●Greeted clients and visitors in a friendly, courteous manner.

FEBRUARY 2017 – FEBRUARY 2018

Front Office Associate / Holiday Inn Resort Goa /Salcete Goa

●Communicated clear expectations and goals to each team member.

●Doing check- in and check - out .

●Sorted mail and other important data.

●Maintained account records.

●Responded to all customer inquiries thoroughly and professionally.

●Asked open-ended questions to assess customer needs.

●Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

● Answering Telephone calls and delivering the massages

APRIL 2014 – MAY 2016

Cashier /Omar Al Khayyam Restaurant/Muscat Sultanate Of Oman

●Processed payments by check, cash, debit and credit and maintained accurate drawers.

●Created and maintained cash reports at end of each shift.

●Monitored self-checkout systems and provided assistance or intervention where required.

●Scanned items, weighed special purchases and entered codes to properly price items.

●Stocked and maintained inventory levels according to store policies.

●Welcomed and greeted customers daily.

●Built relationships with customers to increase likelihood of repeat business.

May 2012 – APRIL 2014

Front office Associate / karma Haathi Mahal,/ Cavelossim, Salcette, Goa - INDIA

Kept reception area clean and neat to give visitors a positive impression of the company.

●Maintained account records.

●doing check-in and check - out

●Collected deposits, fees and payments.

●Answered telephone inquiries from clients .

●Maintained a clean reception area, including lounge and associated areas.

●Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

●Answered the phone by the second ring and greeted callers enthusiastically.

●Dealing in Cash, Credit, Forex, Cheque Handling

JANUARY 2010 - MARCH 2012

Cashier/ Holiday Inn Resort ( Goa-India)

●Stocked and maintained inventory levels according to store policies.

●Entering Data E.g. Kot's And Bot's

●Maintaining checks records

●Making Required Daily Reports

●Creating call log for complains and forwarding the same to the H.O.D.

●Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.

●Created and maintained cash reports at end of each shift

Educational Qualifications

Passed B.Com From C.E.S College Of Arts And Commerce Goa in 2011

Passed H.S.S.C in Commerce from Cuncolim United Higher Secondary School in 2008.

Passed S.S.C.E from St. Rock's High School, Tollecant Velim, Salcette, Goa, India

in 2006.

ADDITIONASL QUALIFICATIONS

Diploma Course in basic Computer Applications

PERSONAL DETAIL

Name : Caston Fernandes

Date of Birth : 30th May 1991

Marital Status : Single

Sex : Male

Nationality : Indian

Languages known : English, Hindi, Konkani.

PASSPORTDETAILSPassport No. : U-1404041

Date of Issue : 13/03/2020

Date of Expiry : 12/03/2030

Place of Issue : Panaji-Goa, India.

Caston Fernandes

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