Manager Store

Sunil Shanmugham

Phone: 907-***-****

Seeking Management level assignments in Operations/Customer Service in the Hospitality Industry.

Professional Profile

Over 16 years of experience in Client Servicing and Operations with Hotel/Hospitality Industry. Worked with international Restaurant Chain and domestic hospitality Entertainment industry.

Resourceful at developing procedures, service standards, and operational policies with proven ability to reduce the running cost of the unit by planning & implementing effective control measures.

A keen planner and strategists with experience of handling the entire operations

Have won numerous awards for outstanding performance in High Quality Standards Adherence in the restaurant

Exposure in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees.

QUALIFICATION / TRAINING

Year _ School/University/Organization Main Subject

1998 Le Meridien-New Delhi Industrial Training-House Keeping.

1997 Alliance Francaise-Chandigarh Beginners Course in French

1998 Food Craft Institute-Chandigarh House Keeping,

Interior Decoration, Services Hygiene and First Aid.

1994 Computer Soft Tech Basic Computer Languages

1993 University of Kerala, India English, Economics,

Commerce,

Book Keeping &Accountancy

1991 Secondary School Certificate

Kerala State Board, India English, Hindi, Malayalam

Science and Mathematics.

EMPLOYMENT HISTORY

Year Place of Work Designation

Nov 2014- Apr 2017 Business - Dubai Operation

July 2010 to May 2014 Dominos Pizza, UK Store Manager

Nov 2008 to June 2010 Carlton Court Hotel, General Manager

East Bourne, UK

October 2007 to Nov 2008 Majan Continental Hotel Asst. Operation Manager

Muscat

Hotel Feature:

A 4 Star Hotel offering 177 guest Rooms and Suites, 5 Restaurant with Bars and 24 hours Coffee Shop and Room Service, Banqueting facilities including 2 Conference halls, Sports and Recreation facilities with 2 pools and Business Centre and Beauty Saloon

Nature of Duties/ Work Profile

Responsible for the entire operation of the hotel- Reporting directly to the General Manager and Head Office.

Sustaining program to train Employees in different departments.

Interaction with guests to troubleshoot on complaints.

Control and Planning.

Marketing and Administration.

Duty Manager and Guest Liaison.

Year Place of Work Designation

Nov-2003 to Fun Republic-Chandigarh Team Coordinator

Sept-2007 Manager Cinema and F&B Operation

Fun Republic is in Essel group of companies, one of the flag ship company in India for Entertainment and Satellite TV network, Fun Republic is a Family Entertainment Centre with complete family enjoyment, including Multiplexes Food Courts, Video games and Fashion shops catering and entertaining all the age group under one Roof.

Nature of Duties/ Work Profile

Setup of the New property with more than 1.6 Lack Sq.Ft

Designing/implementing promotional strategies for routine & corporate business

Responsible for the preliminary and continuous evaluations of the prevailing systems in the restaurants with regard to guest service and food quality. He or She must strive to improve the image and quality of the service in the outlets and to take remedial action wherever necessary in cooperation with the restaurant managers and the SR.VP. of the region.

Responsible for establishing standards of cleanliness and sanitation to be adopted in all restaurant kitchen areas

Supervising, managing and monitoring a team of 50 employees when in operation and training, ensuring optimum performance.

Year Place of Work Designation

Feb-1999 to Pizza Hut-Chandigarh Shift Manager

Oct’2003

Joined as a Crew Member

Promoted as Shift Manager in 2001

Chief Tasks Handled

Strategy Planning/ Training Management

Responsible for handling all banking activities.

Responsible for the Expert Certification of all employees in the Restaurant.

Optimum resource utilization for maximum service quality.

Customer Service

Implementing world-class service strategies.

Ensuring rendering of high quality services, resulting in customer delight.

Making all the employees enthusiastic about their job and customer focus

Business Development

Exploring profitable opportunities to enhance business volumes.

Conceptualizing and organizing effective sales promotion deals with corporate

Operations

Handling operational functions like pre-shifts staff briefings, creating the duty roster, shift management and daily sales report.

Managing the out door catering schedules with constant tie-ups with major corporates and implementing sales promotional strategies to increase the sales volume and achieving maximum customer satisfaction.

Identifying and developing a dedicated alternate vendor source for achieving cost effective purchases of raw materials and reduction in delivery time.

Managing the time span of initial training of new joiners so that they have vision to work in the organization and best utilization of their capabilities can be rendered.

Look for ways and means to reduce cost without effecting the quality and standards in the restaurants

People Management/Training

Staffing, recruitment, performance review & appraisal.

Coordinate with the HR & Admin Department on the selection and training of the new employees and the deployment of these people in all areas

Significant Milestones

A keen contributor in ranking the store as the:

No I store in Home Service in Asia Sub Continent in year 2000.

Model Store for Hospitality and Service in Asia Sub Continent.

Model Store for Training Store in India for upcoming store.

Won champs challenge competition twice on national level which held in Chennai and Bangalore in the year 2001 and 2002 respectively.

Represented the country twice in champs challenge competition held in Malaysia and Thailand in the year 2002 and 2003 respectively.

Fun Republic India’s Number-1 Multiplex with maximum occupancy through out the year, Ranked number one for maximum months, total foot fall for the year more than 30 lacks.

Awarded Employee of the month for the month of Jan’08-Majan Continental Hotel.

Awarded Best Trainer- for conducting the training session Feb’08- Majan Continental Hotel.

Joined as a Supervisor Operation and promoted as an Asst. Manager Operation from Jan’08 onwards.

Laurels and Awards

Recipient of several awards such as:

Awarded True Customer Maniac twice .

Awarded “Star” for Maniacal Customer Satisfaction.

Received appreciation letters from the top management for Hard –Work and Commitment.

Was adjudged best server twice in champs challenge competition.

Won the Best overall team twice in champs challenge team

FACT – FILE

Name : Sunil Shanmugham

Nationality : Indian

Date of Birth : 14th May 1976

Place of Birth : Kerala, India

Contact Nos. : 907-***-****

E-mail Address : ********@*****.***

Passport Details : G-8907897

Date of Issue : 4th September 2008

Date of Expiry : 3rd September 2018

Place of Issue : Muscat, Sultanate of Oman

Marital Status : Married

Language Spoken/ Written : English, Hindi, Malayalam

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