Store Service

Syed Khasim

Sr.MIS Associate

MOBILE: 949*******

E-MAIL: **********.****@*****.***

CORE COMPETENCIES

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Experienced and knowledge in Wonder-soft.

Effective analytical skills and ability to work under pressure in a fast-paced environment.

Self-motivated and well organized with the ability to effectively set and meet deadlines.

Recognized for professional confidentiality, discretion and excellent attendance.

communication and interpersonal skills

MS-Office

EXPERIENCE

Sriram value services limited. One year Experience, Kotivakam, OMR Road,

chennai.

Sify Technologies Ltd. Two year Experience,

Tidel-park, Chennai.

Sify Technologies is one of the India’s leading ISP organization established across India. Sify offers a diverse range of products and services, including personal, commercial, and corporate and customers across. Sify is being in NASDAQ since 15 years.

Preparing reports daily wise and Weekly Wise Using VLOOKUP-up, H-LOOKUP, and pivot tables and if conditions.

Change Management Activity:

During this Activity there is Chance of Occurring Service Impact, So Communicating Pre- Cautionary message for Number of Customers as per Priority levels by using MAIL- merge 1

Monitoring Customer-service Portal named IONI.

Providing access for the new Customers of Portal web-site, Organizing and guiding them.

Monitoring the Customer Bandwidth Utilization over the portal.

Updating and tracking of customer-utilization with respect to actual usage.

Handling and escalating service requests, and resolving within SLA.

Coordination with back-end teams for smooth & efficient solutions.

Providing first level technical support for corporate customers of their MPLS and Internet Links.

Discovery of new links on e-health server

Preparation of User-Manual and Presentations, for Understanding to customers.

In bound calls auditing and share the feedback to the associates. Go Fashion India Private Limited. Two years seven months Experience Nungambakkam Chennai.

Currently working as a Regional Coordinator (Back-end operations) for West and South region at Go Fashion India Pvt Ltd from Feb 2018 till date. Responsibilities :

Currently handling 107 stores in west and south region.

Daily,Weekly and Monthly reports.

Store - Petty Cash - Replenishment / Reimbursement / New Allocation.

ARM Advances / TA / DA Processing

Store - Rental / EB / Internet / Other payments followup and Processing

ARM Ledger, DVR, DSR, GC Followups and Streamlining

New Store - Advances/ Internet / Gadgets / Marketing Materials etc

Staff Management - New / Transfer / Releiving

Staff Salary / Incentives / F&F Tracking and processing

Store Audits and Recovery - Tracking and management

Operations Tracker - Updation and Management

Store - LL / Staff - Issues addressal and Support

Store Requirements and Solutions support

Store Budgetting / Expense Management

Communication - LL / Mall Management

Additional Responsibility (For Pan India) :-

Updating the RAPL for the pan India.

Arrangements of the Internet connection for the new stores and also existing stores for 2

Academics

MBA(Finance) from Gethanjali institute of pg studies, Nellore (2015)

Bsc(Msc’s) from Vignan degree college, podalakur (2013)

Inter Mediate(MPC) from CVRSRM Govt junior college Chejarla (2010)

S.S.C from Z.P.H.S Govt High School Chejarla(2008) Interpersonal skills

Presentation Skills.

Leader-ship qualities.

Confident and Determined.

Good Team and Hard worker.

Personal profile

Date of birth : 06, June,1992

Hobbies : Playing Cricket, Listening Music

Languages : English, Telugu, Hindi

Permanent Address 135, Madapalli (v), Chejaral(md) SPSR Nellore,,AndhraPradesh,524341

I hereby declare that the above information is true to the best of my knowledge. Date:

Place:

(Khasim Syed)

3

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