PINAR PARLAK

Istanbul/Turkey +90-532-***-**-** adh3xy@r.postjobfree.com

PROFESSIONAL PROFILE (SUMMARY)

Experience in Talent Management, understanding business needs, acquire, develop, and retain employees by identifying competency

& technical development needs aligned with job description and identified training matrix; designing/delivering the required programs accordingly.

Experience in Business Analysis to determine the situation, define the root causes, find solutions, and launch projects for Performance Improvement, target achievement with experience & practice in Project Management, Process Improvement and Training. Developing, implementing, delivering training for Air/Cargo Operations for both technical and soft skills. Certified instructor for developing and delivering Dangerous Goods and Restricted Commodities by Air & Road, as well as performing audits and reporting.

Assets: Strategic and analytical thinking, creativity, systemizing, problem solving, training WORK EXPERIENCE (SUMMARY)

QAS 2015-2020

QAS Qatar Aviation Services, Training Manager – Cargo 09/2015 - 09/2020 DHL Worldwide Express 2003-2015

DHL TR, DGSA & IATA DG Instructor 02/2013 - 07/2015 DHL TR, Operations Trainer & IATA DG Instructor 06/2012 - 02/2013 DHL Europe Headquarters (Belgium), Regional Operations Performance Analyst 04/2008 - 08/2009 DHL TR, Operations Coordinator & DG Instructor 04/2006 - 06/2007 DHL MEDNA, Operations Area Coordinator & DG Instructor 11/2005 - 04/2006 DHL TR, Operations Coordinator & DG Instructor 05/2004 - 11/2005 DHL TR, Customer Services Day-Shift Agent 03/2003 - 05/2004 IBM 1999-2001

IBM, ibm.com, Sales Specialist & Client Rep. of Learning Services 11/2000 - 07/2001 IBM, Italy, Sales Productivity Centre – Project Leader 05/1999 - 11/2000 KLM 1996-1999

KLM Royal Dutch Airlines, Passenger Services Employee 07/1996 - 05/1999 THY 1994-1996 & 2008

THY Turkish Airlines BRU, Sales and Traffic Agent 01/2008 - 03/2008 THY Turkish Airlines, Passenger Services Employee 02/1994 - 07/1996 EDUCATIONAL INFORMATION & TRAINING (SUMMARY)

2003 Marmara University (Istanbul) – Economics

1993 Florya Bilge Kagan College (Secondary & High School) 01/2015 Certified DGR Instructor in Turkey

11/2014 First Choice Master Bronze Training (Lean Six Sigma Green Belt) 11/2014 IATA Professional Skills for DGR Instructors Category 1, 2, 3 & 6 08/2014 Fire Training

04/2014 Trainer’s Training Course

03/2014 ERG Training

01/2014 GembaWalk Training

01/2014 DGSA Certification by SQA in UK

12/2013 DGSA Training

07/2012 NOEP HGO Training

06/2012 Internal Quality Auditor

LANGUAGE & COMPUTER SKILLS

• Fluent written & spoken in English; native in Turkish

• Advanced level in Word, Excel, PowerPoint

WORK EXPERIENCE

09/2015 – 09/2020 QAS, Training Manager - Cargo

• Managed training team and training budget

• Performed training (business) need analysis, analysed employee performance evaluation results & needs, created & implemented training matrix for both technical & soft skills

• Designed & developed, implemented, and delivered training & learning objects for both classroom & online accordingly

• Kept training requirements up to international standards as per regulations and legislations and ensured 100% compliance

• Provided regular reporting for compliance monitoring

• Developed manuals, procedures, work instructions in cooperation with quality, safety and security and operations 02/2013 – 07/2015 DHL Turkey, DGSA & DG Instructor and Operations Trainer

• Performed DGSA activities and Audits

• Designed and delivered IATA & ADR Training

• Delivered Airside Training

• Reporting, record keeping, follow up certification period and deliver refresh training as necessary 06/2012 – 02/2013 DHL Turkey, Operations Trainer:

• Determined the needs

• Delivered IATA DG Training

• Prepared and delivered operational training

• Reporting, record keeping, follow up certification period and deliver refresh training as necessary 04/2008 - 08/2009 DHL Europe Headquarters (Belgium), Regional Operations Performance Analyst

• Prepared operational performance measurement reports and distributed to countries and regional management

• Performed performance analysis and investigated root causes

• Set annual country & regional targets and updated accordingly

• Calculated country annual bonus results

• Provided help/solutions for the regional countries 01/2008 - 03/2008 THY Turkish Airlines BRU – Sales and Traffic Agent:

• Performed passenger services activities; check-in, boarding, ticketing 04/2006 – 06/2007 DHL Turkey, Operations Coordinator & IATA Dangerous Goods Trainer:

• Implemented operational performance managements tools and delivered training

• Initiated operational projects and Off-Net solutions and delivered training

• Prepared operational performance measurement reports and distributed to countries and regional management

• Performed performance analysis and investigated root causes

• Managed operational cost in cooperation with finance

• Deployed Transportation Harmonization Program (THP) and performed THP audits

• Calculated incentive scheme results

• Delivered IATA Dangerous Goods Certification trainings locally & internationally.

• Perform Internal Quality and Dangerous Goods Audits. 11/2005 – 04/2006 DHL MEDNA, Operations Area Coordinator & IATA DG Trainer:

• Prepared operational performance measurement reports and distributed to countries and regional management

• Performed performance analysis and investigated root causes

• Calculated incentive scheme results

• Structured all operational communications & projects between area countries and regional management

• Delivered IATA Dangerous Goods Certification trainings locally & internationally.

• Perform Internal Quality and Dangerous Goods Audits. 05/2004 – 11/2005 DHL TR, Operations Coordinator & IATA DG Trainer:

• Implemented operational performance managements tools and delivered training

• Initiated operational projects and Off-Net solutions and delivered training

• Prepared operational performance measurement reports and distributed to countries and regional management

• Performed performance analysis and investigated root causes

• Calculated incentive scheme results

• Delivered IATA Dangerous Goods Certification training locally & internationally

• Perform Internal Quality, THP and Dangerous Goods Audits 03/2003 - 05/2004 DHL TR, Customer Services Day-Shift Agent:

• Provided service information, bookings, tracing inquiries for customers

• Prepared customer services reports and distributed to the local management

• Supervised team over the weekend shifts

• Performed after sales activities

• Member of Dangerous Goods team

11/2000 - 07/2001 IBM, ibm.com - Sales Specialist & Client Rep. of Learning Services:

• Organized training and seminars locally and internationally for internal and external requests

• Determined the needs for IBM local customers and informed worldwide updates and/or new training,

• Prepared proposals and contracts between IBM and Customers

• Designed and compiled annual learning services catalogue

• Generated revenue

05/1999 - 11/2000 IBM, Italy Sales Productivity Centre – Project Leader:

• Performed financial analysis for the requests coming from IBM Italy's customers and business partners

• Prepared evaluation reports and decided to approve/disapprove the credit situation requested 07/1996 - 05/1999 KLM Royal Dutch Airlines – Passenger Services Employee:

• Performed passenger services activities and ticketing

• Procured office needs

• Trained new staff

• Supervised team when necessary

02/1994 – 07/1996 THY Turkish Airlines – Passenger Services Employee:

• Managed ground passenger services operations of all Domestic Lines flights during the shift

• Prepared schedules

• Communicated necessary and update information to relevant departments

• Followed all operational cases and intervened when needed

• Compiled collected tickets and forwarding to relevant department PERSONAL INFORMATION & INTERESTS

Was born in Istanbul/Turkey, in 1976. 1 child – single mother. Played volleyball professionally in Istanbul and mainly interested in skiing and swimming. Hobbies are crosswords and Sudoku.

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